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Metro Fines And Appeals

This service enables you to know about the violations and fines of Dubai Metro to appeal your metro fines.

Eligibility

Individual customers who use Dubai Metro are eligible to benefit from this service.

Required documents

To appeal your metro fines:

  1. Serial number of the violation notice
  2. Receipt (if available)

Output

SMS from the traffic fine notification system when appealing the fine.

Service fees

This service is free.

Validity

30 days.

Average processing time

  • Mobile application: instantly
  • Email: instantly
  • Call centre: instantly
  • Metro stations: Al Rashidiya - BurJuman - Damac Properties - Ibn Battuta Metro station: instantly.

Ways to apply

Process

Through mobile application:

  • The customer logs in using the username and password
  • The customer proceeds to metro violations
  • The customer fills in the details of the violation
  • The customer receives an SMS from the traffic fine notification system when appealing the fine.

Through email:

  • The customer sends an email including all the details of the violation: serial number of the violation ticket issued by the inspector and copy of the receipt (if available)
  • The customer receives an SMS from the traffic fine notification system when appealing the fine.

Metro stations:

  • The customer fills in a form with the needed details (personal details and the details of the violation)
  • The customer submits a copy of the receipt (if available)
  • The customer receives an SMS from the traffic fine notification system when appealing the fine.

Through call centre:

  • The customer contacts the call centre on the following number: 8009090
  • The customer follows the voice instructions
  • The call is transferred to the customer service to complete the required details
  • The customer receives an SMS from the traffic fine notification system when appealing the fine.

Terms and conditions

  • The customer must appeal the fine within 30 days after issuing the fine
  • The customer is required to settle all fines related to the service and to the violations pertaining to the metro etiquette and the non-compliance with the public health, safety and security
  • The customer can pay fines and violations at all metro stations
  • For the purpose of ensuring that Dubai metro is being safely and securely used, the violations and fines schedule is applied. Inspectors are located in all the stops of the metro network to make sure that the customers are properly using the provided service.

Note: For more details, the customer can check the Public Transport application and the terms and conditions on the back of the violation ticket.

FAQs

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