- Question 1: What is the procedure if a customer’s relative passed away and has a vehicle registered under his/her name? How can the customer transfer the vehicle ownership and settle all the fines?
Answer 1: The customer must visit Dubai Court and get a letter along with a Death Certificate and all other documents provided by the court. After that, the customer presents all the documents at RTA Headquarters to perform this transaction using the Emirates ID.
- Question 2: What is ownership e-card and what details it includes?
Answer 2: The ownership e-card is an electronic document called Vehicle Licence sent to the customer via email. It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued by the Road and Transport Authority and the customer has to print it or save it on their phone to show it to concerned authorities when needed.
- Question 3: How can customers print the ownership e-card or any other document in case they didn’t receive an email or they wanted to verify the vehicle details, renewal date and insurance details?
Answer 3: The ownership e-card may be printed as follows:
- Login to rta.ae.
- Select Licensing services.
- Scroll down to the Certificate Verification service and press (Click Here).
- Select service type (Vehicle Licence) then enter the vehicle details to show the print order.
- Question 4: What details are featured on the vehicle licence?
Answer 4: The vehicle licence features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.
- Question 5: What happens when police patrols or officers request the ownership card?
Answer 5: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or shows the printed copy of the e-card.
- Question 6: How does the customer show the e-card to the Licensing Department?
Answer 6: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or shows the printed copy of the e-card.
- Question 7: What is required when crossing the borders?
Answer 7:
- For UAE and GCC countries: Vehicle licence.
- For other countries: Vehicle licence, tourist certificate, and trip ticket.
- Question 8: How can the customer access the insurance details?
Answer 8: The insurance details are featured on the ownership e-card accessible through RTA mobile application, or on the printed copy of the vehicle licence.
- Question 9: How can the customer access the mortgage details?
Answer 9: Mortgage details are featured on all the documents including the permanent ownership.
- Question 10: What happens when the ownership details are amended?
Answer 10: In case any of the vehicle details get amended such as changing the plate number or the colour, details are updated on the ownership e-card and the vehicle’s licence.
- Question 11: When the individual phase is implemented and in case the customer doesn’t have RTA application, can the vehicle licence be printed through the customer service centre?
Answer 11: There is no need for the customer service representative to print the vehicle licence. The customer may print it through the link sent via email.
- Question 12: Is the customer obliged to replace the vehicle licence once the electronic ownership phase implemented?
Answer 12: The ownership certificate is replaced only upon its renewal, or in case of replacement of a lost/damaged licence or a change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.
- Question 13: In case the customer’s phone number was registered wrongly, how can the link be resent to him?
Answer 13: The customer shall update his personal details though RTA Call Centre: 8009090. Also he can print the ownership e-card as follows:
- Login to rta.ae.
- Select Licensing services.
- Scroll down to the Certificate Verification service and press (Click Here).
- Select service type (Vehicle Licence) then enter the vehicle details to show the print order.
- Question 14: How can customers check the expiry date of their vehicle licence?
Answer 14: The vehicle’s expiry date can be checked in several ways:
- Through the details featured on the vehicle’s licence.
- Through the short messages sent to the customers’ mobile numbers.
