- Question 1: What is the procedure if the vehicle's owner passed away? What are the documents required from his family to transfer the vehicle ownership and settle all the fines?
Answer 1: The customer must visit Dubai Court and get a letter along with a Death Certificate and all other documents provided by the court. After that, he must present all the documents at one of the Partners and Service Providers in Dubai to change the ownership.
The request to change a vehicle ownership should be submitted by the court to the e-traffic system.
- Question 2: What is ownership e-card and what details it includes?
Answer 2: The ownership e-card is an electronic document called Vehicle Licence sent to the customer via email and SMS. It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued through the service of Authenticating the Validity of an RTA Document on the RTA website and Dubai Drive application and the customer has to print it or save it on his phone to show it to concerned authorities when needed.
- Question 3: How can the customer print the ownership e-card or any other document in case he didn’t receive an email or he wanted to verify the vehicle details, renewal date and insurance details?
Answer 3: The ownership e-card may be printed through the Document Validation service, by selecting service type Vehicle Licence then entering the vehicle details to show the print order.
- Question 4: What details are featured on the vehicle licence?
Answer 4: The vehicle licence features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.
- Question 5: How can the customer show the ownership e-card to the police patrols or officers, or the Licensing Department?
Answer 5: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or the printed copy of the e-card.
- Question 6: What is required when crossing the borders to GCC or other countries?
Answer 6:
- To GCC countries:
- UAE and GCC Citizens: Hard copy of the vehicle licence
- Non-GCC Citizens: Hard copy of the vehicle licence, tourist certificate, and trip ticket
- To other countries:
- All customers: Hard copy of the vehicle licence, tourist certificate, and trip ticket.
- Question 7: How can the customer access the insurance details?
Answer 7: The insurance details are featured on the ownership e-card accessible through RTA smart application, or on the printed copy of the vehicle licence.
- Question 8: How can the customer access the mortgage details?
Answer 8: Mortgage details are featured on all the documents including the permanent ownership.
- Question 9: What happens when the ownership details are amended?
Answer 9: When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card and the vehicle’s licence.
- Question 10: In case the customer doesn’t have RTA application, can the vehicle licence be printed through the customer service centre?
Answer 10: There is no need for the customer service representative to print the vehicle licence. The customer may print it through the link sent via email.
- Question 11: Is the customer obliged to replace the vehicle licence once the electronic ownership phase implemented?
Answer 11: The ownership certificate is replaced only upon its renewal, or in case of replacement of lost/damaged licence or change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.
- Question 12: In case the transaction was completed and the customer did not receive a text message or e-mail with the vehicle licence, how does the customer know the expiry date of the ownership?
Answer 12: The customer can check his personal details though RTA Call Centre on 8009090, or print the ownership e-card through the Document Validation service, by selecting service type "Vehicle Licence" then entering the vehicle details to show the print order.
- Question 13: How can customer check the expiry date of their vehicle ownership?
Answer 13: The vehicle’s expiry date can be checked through the vehicle licence, or the SMS sent to the customer's mobile number.
