- Question 1: What is the procedure if a customer’s relative passed away and has a vehicle registered under his/her name? How can the customer transfer the vehicle ownership and settle all the fines?
Answer 1: The customer must visit Dubai Court and get a letter along with a Death Certificate and all other documents provided by the court. After that, the customer presents all the documents at RTA Main Customer Service Centre to perform this transaction using the Emirates ID.
- Question 2: What is ownership e-card and what details it includes?
Answer 2: The ownership e-card is an electronic document called (Vehicle License) sent to the customer via email. It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued by the Road and Transport Authority and the customer has to print it or save it on their phone to show it to concerned authorities when needed.
- Question 3: How can customers print the ownership e-card or any other document in case they didn’t receive an email or they wanted to verify the vehicle details, renewal date and insurance details?
Answer 3: The ownership e-card may be printed as follows:
- Login to rta.ae.
- Select Licensing services.
- Scroll down the Certificate Verification service and press (Click Here).
- Select service type (Vehicle License) then enter the vehicle details to show the print order.
- Question 4: What details are featured on the vehicle license?
Answer 4: The vehicle license features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.
- Question 5: What happens when police patrols or officers request the ownership card?
Answer 5: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or shows the printed copy of the e-card.
- Question 6: How does the customer show the e-card to the licensing department?
Answer 6: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or shows the printed copy of the e-card.
- Question 7: What is required when crossing the borders?
Answer 7: For UAE and GCC countries:
-Vehicle license.
-If the costumer is not from GCC countries: Vehicle license, tourist certificate, and trip ticket
For other countries:
-Vehicle license, tourist certificate, and trip ticket.
- Question 8: How can the customer access the insurance details?
Answer 8: The insurance details are featured on the ownership e-card accessible through RTA mobile application, or on the printed copy of the vehicle license.
- Question 9: How can the customer access the mortgage details?
Answer 9: Mortgage details are features on all the documents including the permanent ownership.
- Question 10: What happens when the ownership details are amended?
Answer 10: In case any of the vehicle details get amended such as changing the plate number or the colour:
- Details are updated on the ownership e-card and the vehicle’s license.
- Question 11: When the individual phase is implemented and in case the customer doesn’t have RTA application, can the vehicle license be printed through the customer service centre?
Answer 11: There is no need for the customer service representative to print the vehicle license. The customer may print it through the link sent via email.
- Question 12: Is the customer obliged to replace the vehicle license once the electronic ownership phase implemented?
Answer 12: The ownership certificate is replaced only upon its renewal, or in case of replacement of lost/damaged license or change in ownership document such as change of color or plate number or adding or redeeming a mortgage.
- Question 13: In case the customer’s phone number was registered wrongly, how can the link be resent to him?
Answer 13: The customers shall update their personal details though RTA Call Centre: 8009090. Also he can print the ownership e-card as follows:
- Login to rta.ae.
- Select Licensing services.
- Scroll down the Certificate Verification service and press (Click Here).
- Select service type (Vehicle License) then enter the vehicle details to show the print order.
- Question 14: How can customers check the expiry date of their vehicle license?
Answer 14: The vehicle’s expiry date can be checked in several ways:
- Through the details featured on the vehicle’s license.
- Through the short messages sent to the customers’ mobile numbers.
