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Applying For A Clearance Certificate

This service enables you to apply for a clearance certificate indicating that the vehicle does not have any restrictions (mortgage) or traffic fines when issuing this certificate.

Eligibility

Individuals, citizens and residents, and companies are eligible to apply for this service.

Required documents

Vehicles owned by individuals:

  1. Original Emirates ID
  2. Vehicle ownership certificate

Vehicles owned by companies:

  1. Official letter in Arabic from the company + copy of the trade license + Letter of Credit Authorization Form (LCAF)
  2. Vehicle ownership certificate

Output

Clearance certificate.

Service fees

  • 50 AED clearance certificate
  • + 10 AED innovation fee
  • +10 AED knowledge fee.

Validity

Permanent.

Average processing time

  • Online channels: instantly
  • Kiosks: instantly
  • Service centres and service providers: 10 minutes.

Ways to apply

Process

Through website and mobile application:

  • The customer logs in using the username and password and proceeds to the service
  • The customer is required to settle the fees by credit card
  • The customer receives the certificate from the Customer Happiness Centre in Deira or Al Barsha or through the email or through a courier company for a charge of 20 AED. The courier company makes 3 attempts to deliver the certificate before sending it back to the centre where the customer collects it.

Through kiosks:

  • The customer chooses online services
  • The customer proceeds to the desired service and enters the vehicle's information
  • The customer receives the certificate from the printer of the kiosk.

Through service centres:

  • The customer submits the required documents at the service centre
  • The customer is required to settle the fees in person
  • The customer receives the certificate.

Through call centre:

  • The customer contacts the call centre on the following number: 8009090
  • The customer provides the call centre with the vehicle's plate number
  • The customer is required to settle the fees by credit card
  • The customer receives the certificate from the Customer Happiness Centre in Deira or Al Barsha or through the email or through a courier company for a charge of 20 AED. The courier company makes 3 attempts to deliver the certificate before sending it back to the centre where the customer collects it.

Terms and conditions

  • The customer or the legal representative must be present in person
  • The customer is required to settle all the traffic fines before receiving this service.

FAQs

  • Question 1: Where can the customer apply for a clearance certificate indicating that the vehicle does not have any pending traffic fines in Dubai if the vehicle is registered in another emirate?

Answer 1: The customer must check the source of the plate numbers in other emirates.

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