- Question 1: When was the ownership e-card implemented for individuals?
Answer 1: Phase 1 on January 1, 2018: Government, rental and taxi vehicles.
Phase 2 on May 1, 2018: diplomatic and corporate vehicles.
Phase 3 on September 1, 2018: Individuals vehicles.
- Question 2: What is ownership e-card and what details it includes?
Answer 2: The ownership e-card is an electronic document called (Vehicle Licence) sent to the customer via email. It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued by the Road and Transport Authority and the customer has to print it or save it on their phone to show it to concerned authorities when needed.
- Question 3: How can customers print the ownership e-card or any other document in case they didn’t receive an email or they wanted to verify the vehicle details, renewal date and insurance details?
Answer 3: The ownership e-card may be printed as follows:
- Login to rta.ae.
- Select Licensing services.
- Scroll down the Certificate Verification service and press "Click Here".
- Select service type "Vehicle Licence" then enter the vehicle details to show the print order.
- Question 4: What details are featured on the vehicle licence?
Answer 4: The vehicle licence features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.
- Question 5: What happens when police patrols or officers request the ownership card?
Answer 5: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or shows the printed copy of the e-card.
- Question 6: How does the customer show the e-card to the licensing department?
Answer 6: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or shows the printed copy of the e-card.
- Question 7: How can the customer access the insurance details?
Answer 7: The insurance details are featured on the ownership e-card accessible through RTA mobile application, or on the printed copy of the vehicle licence.
- Question 8: How can the customer access the mortgage details?
Answer 8: Mortgage details are featured on all the documents.
- Question 9: What happens when the ownership details are amended?
Answer 9: In case any of the vehicle details get amended such as changing the plate number or the color:
- Details are updated on the ownership e-card and the vehicle’s licence.
- Question 10: In case the customer doesn’t have RTA application, can the vehicle licence be printed through the customer service centre?
Answer 10: There is no need for the customer service representative to print the vehicle licence. The customer may print it through the link sent via email.
- Question 11: Is the customer obliged to replace the vehicle licence once the electronic ownership phase implemented?
Answer 11: The ownership certificate is replaced only upon its renewal, or in case of replacement of lost/damaged licence or change in ownership document such as change of color or plate number or adding or redeeming a mortgage.
- Question 12: In case the customer’s phone number was registered wrongly, how can the link be resent to him?
Answer 12: The customers shall update their personal details though RTA Call Centre: 8009090. Also he can print the ownership e-card as follows:
- Login to rta.ae.
- Select Licensing services
- Scroll down the Certificate Verification service and press "Click Here"
- Select service type "Vehicle Licence" then enter the vehicle details to show the print order.
- Question 13: How can customers check the expiry date of their vehicle licence?
Answer 13: The vehicle’s expiry date can be checked in several ways:
- Through the details featured on the vehicle’s licence
- Through the short messages sent to the customers’ mobile numbers.
- Question 14: What is required when crossing the borders?
Answer 14:
For GCC countries:
- UAE and GCC citizens: Vehicle licence.
- non-GCC citizens: Vehicle licence, tourist certificate, and trip ticket.
For other countries:
- All customers: Vehicle licence, tourist certificate, and trip ticket.
