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Apply for Retrieving the Insurance Fees Deposited in an Auction

This service enables you to retrieve the security fees deposited to participate in the auction.

Eligibility
Citizens, residents, GCC nationals, companies, governmental entities, and diplomatic bodies are eligible to apply for this service.
Required documents

Citizens, GCC nationals, and residents

  1. Original Emirates ID
  2. Receipt of the security fees deposited when participating in the auction

Commercial companies

  1. Original Emirates ID of the authorised person
  2. Receipt of the security fees deposited when participating in the auction
  3. Letter from the company

Companies (Free Zone)

  1. Original Emirates ID of the authorised person
  2. Receipt of the security fees deposited when participating in the auction
  3. Letter from the company

Local and federal governmental and semi-governmental entities

  1. Original Emirates ID
  2. Receipt of the security fees deposited when participating in the auction

Diplomatic bodies

  1. Original Emirates ID
  2. Receipt of the security fees deposited when participating in the auction
Service fees
  • This service is free.
Process time
  • 5 minutes.
Customer Happiness Centres
Process
  1. The customer submits the required documents at the centre.
  2. The customer receives the security receipt after the auction.
  3. The customer retrieves the security amount after settling the price of the purchased number.
    • For credit card payments, the amount is returned to the card within 40 working days.
    • For security cheques, the customer receives the cheque back from Customer Happiness Centre - Umm Ramool within 1 day.
Average waiting time
  • 10 minutes.
Validity

This service has no validity.
What you will get

The security amount and the receipt.
Terms and conditions
  • The customer or the legal representative must be present in person.
  • If the deposit was a cheque, the customer must refer to the Customer Happiness Centre - Umm Ramool the following day after the auction or during a maximum period of 6 months or else the cheque will be destroyed.
  • If the customer didn't pay the fees of the purchased plates, the amount will be deducted from the security deposit.
FAQs

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