Roads & Transport Authority - Service Details

• RTA website

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Towar
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha

Through website (for open and electronic auctions)

• The customer logs in to the website (if the customer does not have an account, the customer logs in using the traffic file details).
  
• The customer clicks on 'licensing'.
  
• The customer proceeds to 'my plates' on the page that shows the information of the vehicle registered in the traffic file.
  
• The customer clicks to participate in the auction.
  
• The customer agrees on the terms and conditions after reading them.
  
• The customer is required to settle the insurance and participation fees.
  
• Once the auction starts, the customer can bid on numbers of his choice.
  
• The customer receives the plates at the end of the auction.
  • If the customer does not receive the plates at the end of the auction, an amount of 500 AED will be taken from the security fees.
  • The customer receives the certificate after 5 working days in case of settling the fees online.
  Note: This service is available for the both online and open auctions.

Through customer happiness centres

Open Auction

• The customer submits the required documents.
  
• The customer is required to deposit the security and the participation fees.
  
• The customer receives the payment receipt enabling him to access the auction.

Online Auction

• The customer submits the required documents.
• The customer is required to deposit the security and the participation fees.
• The customer receives the payment receipt and continues the process to access the online auction.

• Website: instantly
• Service centres: 10 minutes.

This service has no validity.

Participation in an open or an online plate auction.

• The customer or the legal representative must be present in person.
• The customer can get the security cheque back from the Customer Happiness Centre in Umm Ramool if he does not take any number.
• The customer is required to settle the price of the plate by a manager cheque or by credit card if its value exceeds 50,000 AED.
• The customer who wins the bidding must refer to the service centres within 10 days after the end of the auction.
• The customer is required to settle the price of the plate by a manager cheque or by credit card along with a cash amount of 120 AED for each number if its value does not exceed 10,000 AED.
• If the customer does not pay during the specified period, the security cheque will be confiscated and the customer will be listed as an uncommitted customer and will be prohibited from participating in an auction for one year starting the date of listing him. The customer will be also prohibited from all plate services except for transferring the plate ownership to another person.
• The customer’s security cheque will be confiscated in case of violating the auction’s regulations and procedures.