- Question 1: What is the traders auction?
Answer 1: It is the same as the open auction but exclusive to traders only.
- Question 2: Can the customer keep the security fees to use them during the next auction?
Answer 2: No, the next auction requires other security fees and this is applicable for customers who settled the fees in cash, by cheque or by credit card.
- Question 3: What is the procedure to pay using a manager cheque?
Answer 3: In any type of auction, the manager cheque must be addressed to the Roads and Transport Authority with the payment date on it.
- Question 4: At which centres can the customer pay using a manager cheque?
- Answer 4: The customer can pay using a manager's check at Customer Happiness Centres Deira, Umm Ramool, and Al Barsha.
- Question 5: Can the customer pay the security fees by manager cheque?
Answer 5: The security fees cannot be settled by manager cheque, but in cash.
- Question 6: What is the maximum number of plates the customer can have during an auction?
Answer 6: There is no maximum number.
- Question 7: What is the minimum amount of money that the customer can bid to start the auction?
Answer 7: The minimum amount is 1,000 AED.
- Question 8: When does the auction end?
Answer 8: Auction times or dates cannot be determined due to changes in operational requirements and internal approvals. The auctions are announced a week before their launch.
- Question 9: How does the customer know that he won the number?
Answer 9: Once the auction ends, the customer receives an SMS.
- Question 10: Can the customer participate in the auction after it begins?
Answer 10: Yes.
- Question 11: Can the customer settle the price of the plate and receive the ownership certificate in case of having pending fines on his traffic file?
Answer 11: Yes.
- Question 12: Can the customer settle the security fees if the manager cheque was not issued in his name?
Answer 12: No, the manager cheque should be issued in the customer’s name and should have a payment date.
- Question 13: What is the maximum amount of money that the customer can settle using a credit card?
Answer 13: In regular cases, the amount cannot exceed 50,000 AED. However, in case of a 3-digit plate, the maximum amount may reach 150,000 AED.