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Apply for Participating in Open and Electronic Plate Number Auctions

This service enables you to participate in an open plate auction (hall auction) and an online plate auction.

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Eligibility
Citizens, residents, GCC nationals, companies, governmental entities, and diplomatic bodies are eligible to apply for this service.
Required documents

Citizens, GCC nationals, and residents

  1. Original Emirates ID
  2. 5,000 AED security cheque for the electronic auction
  3. 25,000 AED security cheque for the open auction (hall auction)

Commercial companies

  1. Original Emirates ID
  2. 5,000 AED security cheque for the electronic auction
  3. 25,000 AED security cheque for the open auction (hall auction)

Companies (Free Zone)

  1. Original Emirates ID
  2. 5,000 AED security cheque for the electronic auction
  3. 25,000 AED security cheque for the open auction (hall auction)

Local and federal governmental and semi-governmental entities

  1. Original Emirates ID of the authorised person
  2. 5,000 AED security cheque for the electronic auction
  3. 25,000 AED security cheque for the open auction (hall auction)
  4. Letter from the governmental entity

Diplomatic bodies

  1. Original Emirates ID
  2. 5,000 AED security cheque for the electronic auction
  3. 25,000 AED security cheque for the open auction (hall auction)
Service fees

Electronic auction

  • 100 AED participation fee
  • 5,000 AED security cheque
  • +20 AED Knowledge and Innovation fees.

Open auction (hall auction)

  • 100 AED participation fee
  • 25,000 AED security cheque
  • +20 AED Knowledge and Innovation fees.

Auction packages (for authorised plate dealers)

  • 100 AED participation fee
  • +20 AED Knowledge and Innovation fees.

Note: The participation fee amounting to 120 AED is non-refundable.

Process time
  • Website: instantly
  • Customer Happiness Centres: 5 minutes.
Website
Customer Happiness Centres
Process

Through Website

For open and electronic auctions

  1. The customer logs in using his username and password or through UAE Pass.
  2. The customer selects Subscribe to Auction from Plate Services.
  3. The customer checks the details of the auction.
  4. The customer clicks Register.
  5. The customer agrees to the terms and conditions after reading them.
  6. The customer settles the security and participation fees.
  7. Once the auction starts, the customer can bid on numbers of his choice.
  8. The customer receives the plate ownership certificate electronically at the end of the auction.
    • If the customer did not take the bid paddle at the end of the auction, an amount of 500 AED is deducted from the security fees.

Through Customer Happiness Centres

Open Auction

  1. The customer submits the required documents.
  2. The customer deposits the security and the participation fees.
  3. The customer receives the payment receipt enabling him to access the auction.
  4. The customer receives the plate ownership certificate electronically at the end of the auction.
    • If the customer did not take the bid paddle at the end of the auction, an amount of 500 AED is deducted from the security fees.

Electronic Auction

  1. The customer submits the required documents.
  2. The customer deposits the security and the participation fees.
  3. The customer receives the payment receipt and continues the process to access the electronic auction.
  4. The customer receives the plate ownership certificate electronically at the end of the auction.
    • If the customer did not take the bid paddle at the end of the auction, an amount of 500 AED is deducted from the security fees.
Average waiting time
  • Website: instantly
  • Customer Happiness Centres: 10 minutes.
Validity

This service has no validity.

What you will get

Participation in an open or an online plate auction.

Terms and conditions
  • The customer or the legal representative must be present in person.
  • The customer must have a valid UAE traffic file to apply for this service.
  • The customer can get the security cheque back from the Customer Happiness Centre - Umm Ramool if he does not buy any number.
  • The customer is required to settle the price of the plate by a manager cheque or by credit card if its value exceeded 50,000 AED.
  • The customer who wins the bidding must refer to the service centres within 10 working days after the end of the auction.
  • The customer is required to settle the price of the plate by a manager cheque or by credit card along with a cash amount of 120 AED for each number if its value did not exceed 10,000 AED.
  • If the customer did not pay during the specified period, the security cheque is confiscated and the customer listed as an uncommitted customer and prohibited from participating in an auction for one year starting the date of listing him. The customer is also prohibited from all plate services except for transferring the plate ownership to another person.
  • The customer’s security cheque is confiscated if the customer violated the auction’s regulations and procedures.
FAQs
  • Question 1: What is the traders auction?

Answer 1: It is the same as the open auction but exclusive to traders only.

  • Question 2: Can the customer keep the security fees to use them during the next auction?

Answer 2: No, the next auction requires other security fees and this is applicable for customers who settled the fees in cash, by cheque or by credit card.

  • Question 3: What is the procedure to pay using a manager cheque?

Answer 3: In any type of auction, the manager cheque must be addressed to the Roads and Transport Authority with the payment date on it.

  • Question 4: At which centres can the customer pay the security fees using a manager cheque?
    • Answer 4: The customer can pay using a manager's check at Customer Happiness Centres Deira, Umm Ramool, and Al Barsha.
  • Question 5: Can the customer pay the security fees for the traders auction by manager cheque?

Answer 5: The security fees cannot be settled by manager cheque, but in cash.

  • Question 6: What is the maximum number of plates the customer can have during an auction?

Answer 6: There is no maximum number.

  • Question 7: What is the minimum amount of money that the customer can bid to start the open auction?

Answer 7: The minimum amount is 1,000 AED.

  • Question 8: When does the auction end?

Answer 8: Auction times or dates cannot be determined due to changes in operational requirements and internal approvals. The auctions are announced a week before their launch.

  • Question 9: How does the customer know that he won the number?

Answer 9: Once the auction ends, the customer receives an SMS.

  • Question 10: Can the customer participate in the auction after it begins?

Answer 10: Yes.

  • Question 11: Can the customer settle the price of the plate and receive the ownership certificate in case of having pending fines on his traffic file?

Answer 11: Yes.

  • Question 12: Can the customer settle the security fees if the manager cheque was not issued in his name?

Answer 12: No, the manager cheque should be issued in the customer’s name and should have a payment date.

  • Question 13: What is the maximum amount of money that the customer can settle using a credit card?

Answer 13: In regular cases, the amount cannot exceed 50,000 AED. However, in case of a 3-digit plate, the maximum amount may reach 150,000 AED.

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