Roads & Transport Authority - Service Details

• RTA Website

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha

Through Website

For open and electronic auctions

1. The customer logs in to the website (if the customer did not have an account, he logs in using the traffic file details).
   
2. The customer clicks on licensing.
   
3. The customer proceeds to my plates on the page that shows the details of the vehicle registered in the traffic file.
   
4. The customer clicks Participate in the auction.
   
5. The customer agrees to the terms and conditions after reading them.
   
6. The customer settles the security and participation fees.
   
7. Once the auction starts, the customer can bid on numbers of his choice.
   
8. The customer receives the plates at the end of the auction.
   • If the customer did not take the plates at the end of the auction, an amount of 500 AED is deducted from the security fees.
   • If the customer settles the fees online, he receives the certificate after 5 working days through a courier company (available for both electronic and open auctions).

Through Customer Happiness Centres

Open Auction

1. The customer submits the required documents.
2. The customer deposits the security and the participation fees.
3. The customer receives the payment receipt enabling him to access the auction.
4. The customer receives the plates at the end of the auction.
   • If the customer did not take the plates at the end of the auction, an amount of 500 AED is deducted from the security fees.
   • If the customer settles the fees online, he receives the certificate electronically.

Electronic Auction

1. The customer submits the required documents.
2. The customer deposits the security and the participation fees.
3. The customer receives the payment receipt and continues the process to access the electronic auction.
4. The customer receives the plates at the end of the auction.
   • If the customer did not take the plates at the end of the auction, an amount of 500 AED is deducted from the security fees.
   • If the customer settles the fees online, he receives the certificate electronically.

• Website: instantly
• Customer Happiness Centres: 10 minutes.

This service has no validity.

Participation in an open or an online plate auction.

• The customer or the legal representative must be present in person.
• The customer can get the security cheque back from the Customer Happiness Centre - Umm Ramool if he does not buy any number.
• The customer is required to settle the price of the plate by a manager cheque or by credit card if its value exceeded 50,000 AED.
• The customer who wins the bidding must refer to the service centres within 10 working days after the end of the auction.
• The customer is required to settle the price of the plate by a manager cheque or by credit card along with a cash amount of 120 AED for each number if its value did not exceed 10,000 AED.
• If the customer did not pay during the specified period, the security cheque is confiscated and the customer listed as an uncommitted customer and prohibited from participating in an auction for one year starting the date of listing him. The customer is also prohibited from all plate services except for transferring the plate ownership to another person.
• The customer’s security cheque is confiscated if the customer violated the auction’s regulations and procedures.