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Replacing A Lost Or Damaged Vehicle Ownership Certificate

This service enables you to apply for replacing a lost or damaged vehicle ownership certificate of a vehicle registered in Dubai.

Eligibility

Individual customers and companies are eligible to apply for this service.

Required documents

For companies:

  1. Official letter in Arabic from the company
  2. Copy of the valid trade license.

For individuals:

  1. Emirates ID to update the information in case of an expiry and to confirm customer identity.

Output

Vehicle ownership.

Service fees

  • 50 AED.

Validity

Depends on the remaining validity period of the original certificate.

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Average processing time

  • Online channels: instantly
  • Kiosks: instantly
  • Service centres: 5 minutes.

Ways to apply

Process

Through website or mobile application:

  • The customer logs in using the username and password and proceeds to replacing a lost or damaged vehicle ownership certificate
  • The customer is required to settle the fees by credit card
  • The customer receives the certificate from the Customer Happiness Centre in Deira or Al Barsha or through a courier company for a charge of 25 AED.

Through kiosks:

  • The customer chooses online services and proceeds to the desired service
  • The customer enters the vehicle's information
  • The customer receives the ownership certificate from the printer of the kiosk.

Through service centres or service providers:

  • The customer presents the required documents
  • The customer is required to settle the fees
  • The customer receives the certificate.

Through call centre:

  • The customer contacts the call centre on the following number: 8009090
  • The customer requests the replacement of a lost or damaged vehicle ownership certificate
  • The customer is required to settle the fees by credit card
  • The customer receives the certificate from the Customer Happiness Centre in Deira or Al Barsha or through a courier company for a charge of 25 AED.

Terms and conditions

  • The customer or the legal representative must be present in person
  • The vehicle ownership must be valid
  • The customer is required to settle all the traffic fines before receiving this service.
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FAQs

  • Question 1: When was the ownership e-card implemented for individuals?

Answer 1: Phase 1 on January 1, 2018: Government, rental and taxi vehicles.

Phase 2 on May 1, 2018: diplomatic and corporate vehicles.

Phase 3 on September 1, 2018: Individuals vehicles.

  • Question 2: What is ownership e-card and what details it includes?

Answer 2: The ownership e-card is an electronic document called "Vehicle License" sent to the customer via email. It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued by the Road and Transport Authority and the customer has to print it or save it on their phone to show it to concerned authorities when needed.

  • Question 3: How can customers print the ownership e-card or any other document in case they didn’t receive an email or they wanted to verify the vehicle details, renewal date and insurance details?

Answer 3: The ownership e-card may be printed as follows:

-Login to rta.ae.

-Select Licensing services.

-Scroll down the Certificate Verification service and press "Click Here".

-Select service type "Vehicle License" then enter the vehicle details to show the print order.

  • Question 4: What details are featured on the vehicle license?

Answer 4: The vehicle license features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.

  • Question 5: What happens when police patrols or officers request the ownership card?

Answer 5: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or shows the printed copy of the e-card.

  • Question 6: How does the customer show the e-card to the licensing department?

Answer 6: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or shows the printed copy of the e-card.

  • Question 7: How can the customer access the insurance details?

Answer 7: The insurance details are featured on the ownership e-card accessible through RTA mobile application, or on the printed copy of the vehicle license.

  • Question 8: How can the customer access the mortgage details?

Answer 8: Mortgage details are features on all the documents.

  • Question 9: What happens when the ownership details are amended?

Answer 9: In case any of the vehicle details get amended such as changing the plate number or the color:

-Details are updated on the ownership e-card and the vehicle’s license.

  • Question 10: What happens in case of loss or damage of the permanent ownership certificate?

Answer 10: A new copy is issued against the due fee.

  • Question 11: In case the customer doesn’t have RTA application, can the vehicle license be printed through the customer service center?

Answer 11: There is no need for the customer service representative to print the vehicle license. The customer may print it through the link sent via email.

  • Question 12: Is the customer obliged to replace the vehicle license once the electronic ownership phase implemented?

Answer 12: The ownership certificate is replaced only upon its renewal, or in case of replacement of lost/damaged license or change in ownership document such as change of color or plate number or adding or redeeming a mortgage.

  • Question 13: In case the customer’s phone number was registered wrongly, how can the link be resent to him?

Answer 13: The customers shall update their personal details though RTA Call Center: 8009090. Also he can print the ownership e-card as follows:

-Login to rta.ae.

-Select Licensing services

-Scroll down the Certificate Verification service and press "Click Here"

-Select service type "Vehicle License" then enter the vehicle details to show the print order.

  • Question 14: How can customers check the expiry date of their vehicle license?

Answer 14: The vehicle’s expiry date can be checked in several ways:

-Through the details featured on the vehicle’s license.

-Through the short messages sent to the customers’ mobile numbers.

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