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Replacing A Lost Or Damaged Vehicle Ownership Certificate

This service enables you to apply for replacing a lost or damaged vehicle ownership certificate of a vehicle registered in Dubai.

Disclaimer

​Reference to the UAE Cabinet Decision (30) of 2017 on traffic and traffic safety services, the fees of driving licenses and vehicles are changed. For more information please visit https://www.rta.ae/links/lic-updates.pdf or contact RTA call centre on the following number: 8009090.​

Eligibility

Individual customers and companies are eligible to apply for this service.

Required documents

For companies:

  1. Official letter in Arabic from the company + copy of the trade license

For individuals:

  1. Emirates ID to update the information in case of an expired ID

Output

Vehicle ownership certificate.

Service fees

40 AED.

Validity

Depends on the remaining validity period of the original certificate.

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Average processing time

  • Online channels: instantly
  • Kiosks: instantly
  • Service centres: 10 minutes.

Ways to apply

Process

Through website or mobile application:

  • The customer logs in using the username and password
  • The customer proceeds to replacing a lost or damaged vehicle ownership certificate
  • The customer is required to settle the fees by credit card
  • The customer receives the certificate from the Customer Happiness Centre in Deira or Al Barsha or through a courier company for a charge of 20 AED.

Through kiosks:

  • The customer chooses online services and proceeds to the desired service
  • The customer enters the vehicle's information
  • The customer receives the ownership certificate from the printer of the kiosk.

Through service centres or service providers:

  • The customer presents the required documents
  • The customer is required to settle the fees
  • The customer receives the certificate.

Through call centre:

  • The customer contacts the call centre on the following number: 8009090
  • The customer requests the replacement of a lost or damaged vehicle ownership certificate
  • The customer is required to settle the fees by credit card
  • The customer receives the certificate from the Customer Happiness Centre in Deira or Al Barsha or through a courier company for a charge of 20 AED.

Terms and conditions

  • The customer or the legal representative must be present in person
  • The customer is required to settle all the traffic fines before receiving this service.
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FAQs

This service has no FAQs.

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