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Transport Using Marine Vessels

This service enables you to benefit from scheduled commuter and tourist trips on board Ferry Dubai, Dubai Abra and Dubai WaterBus.

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Eligibility
All individual customers are eligible to benefit from this service.
Required documents
  1. Vessel ticket or nol card (with a minimum balance of the full trip).
  2. One Day Pass in Dubai Marina Area
Service fees
  • Fees vary from one route to another, ranging between AED 1 and AED 75 per person.
Process time
  • To purchase the ticket: instantly
  • To transport using the vessel: varies according to the departure and arrival as per the schedule.
Website
Marine Transport Stations
Process

Through Website

  1. The customer accesses RTA Website/Public Transport/Marine/Book Marine Ticket.
  2. The customer selects the area, mode of transportation, and route.
  3. The customer selects the number of tickets he wants to buy.
  4. The customer adds his personal information and pays using the available online payment options.
  5. The customer receives the ticket through email.
  6. The customer shows the ticket to the deckhand to validate the ticket before boarding and after arrival.

Through Marine Stations

  1. The customer purchases a ticket or uses his nol card.
  2. The customer shows the ticket to the deckhand to validate it or taps the nol card on the validator before boarding and after arrival.
Average waiting time
  • Website: Instantly.
  • Marine stations: 2 to 3 minutes.
Validity

1 day.
What you will get

Transport using a marine vessel.
Terms and conditions

Vessel Facilities

  • The customer can check the Marine Stations that operate using the Petrol Heritage Abra, Traditional Abra - Electrical and, Traditional Abra - Motorised through this link.
  • People of Determination are welcome onboard and dedicated seats are available.

Fare policy

  • The ticket fee is non-refundable.
  • Dubai Ferry commuter trips: free for children under the age of 5 years.
  • Children between 2 and 10 years old have 50% discount on ferry round trip fares.
  • Children under the age of 5 years can commute for free on the Abra and Dubai WaterBus.
  • People of Determination can commute for free on Dubai WaterBus.

General rules

  • The customer must be at the marine station 5 minutes before Dubai Abra and Dubai WaterBus trip time, and 15 minutes before Ferry Dubai trip time.
  • The customer must comply with the terms and conditions listed on the ticket.
  • The customer can check the rules to follow when using Marine transport means here.
  • The route of marine vessels is subject to change or cancellation due to weather conditions or for safety and security reasons.
  • The customer will be fined in case of misconduct as per the list of violations and fines available in marine transport stations.
  • Children under the age of 12 are not allowed to use marine transport unless accompanied by an adult and must present a valid Emirates ID of the child at the ticketing and information office at marine transport stations.
  • Children accompanied by an adult must wear a life jacket while on board.
  • Not all stations accept nol, credit, and debit cards. The customer must carry cash at all times.
FAQs
  • Question 1: What is the procedure if the customer loses his belongings in the marine means of transport?

Answer 1: For lost and found items, the customer must head to Al Ghubaiba office within 24 hours. After that period, the office will give the found items to the police department (Emirates IDs or the equivalent). In case of regular belongings, they will be kept at the office until the customer takes them.

  • Question 2: What is the procedure if the customer finds the belongings of another passenger on the marine vessel?

Answer 2: The customer must report it to the deckhand/driver or to Al Ghubaiba office.

  • Question 3: How can People of Determination passengers commute using Abra?

Answer 3: One wheelchair can be accommodated per trip on board the Abra, free of charge. All they have to do is present their People of Determination card to the customer service agent before boarding the vessel. (Only valid on commuter trips)

  • Question 4: Can the customer plan his trip?

Answer 4: Yes, the customer can plan his trip by using S’hail App.
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