Roads & Transport Authority - Service Details

• RTA Website

• Dubai Now (Google play - App store)

• Customer Happiness Centre - Umm Ramool
  
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Al Kifaf
• Tasjeel Al Tawar
• Barsha Tasjeel
• Muhaisna Shamil
• Tamam Vehicle Testing
• Al Qusais Tasjeel
• Wasel Vehicle Testing - Al Jaddaf

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Kifaf

• Metro and tram stations
• Al Qusais Bus Station
• Al Rashidiya Bus Station
• Al Jafiliya Bus Station

To pay fines

Through RTA website (all public transport passengers fines)

1. The customer goes to Pay Fines Related to Public Transport page on the website.
2. The customer searches for the fine through its number, Emirates ID number or passport number, then clicks on Next.
3. The customer selects the fine he wants to pay, enters his phone number and email address, then clicks Next.
4. The customer clicks on Pay Now after agreeing to the terms and conditions.
5. The customer enters the payment data then clicks on Pay.
6. The payment confirmation page appears on the screen and the customer can download the payment receipt from the website or receive it through email.

Through Smart Apps (all public transport passengers fines)

1. The customer logs in through UAE pass.
2. The customer applies for the service.
3. The customer enters the fine number.
4. The customer pays the required fees through Credit card.
5. The customer receives the payment receipt through SMS or email

Through Self Service Machines (for bus and marines passengers fines)

1. The customer applies for the service.
2. The customer enters the fine number.
3. The customer pays the required fees through Credit card.
4. The customer receives the payment receipt through SMS or email

Through Customer Happiness Centres or Stations (all public transport passengers fines)

1. The customer presents the fine number.
2. The customer pays the required fees.
3. The customer receives the payment receipt through SMS or email.

To dispute fines

Through RTA website (for bus and marines passengers fines)

1. The customer applies for the service through RTA website and uploads the required documents.
2. The customer receives the dispute application reference number and then its status (approved/rejected) through SMS and email.
3. If the application was approved, the fine status is amended, and the refund amount transferred to the customer's bank account.
4. If the application was rejected, and the fine has not yet been paid, the customer receives the fine details and payment modes and channels through email and SMS and can view them on his dashboard.

Through email (for metro and tram passengers fines)

1. The customer sends an email to ask@rta.ae with the subject title "Fine appeal", including the fine notification number.
2. The customer attaches the required documents to the email.
3. The customer receives an SMS from RTA with the case number and expected response date.

• To pay fines:
  • Online channels: instantly
  • Customer Happiness Centres: a few minutes
• To dispute fines: instantly

Permanent

To pay fines

• Payment receipt.

To dispute fines

• Dispute application number and then its status (approval or rejection).
• If the application was approved, the fine is cancelled from the system and refunded if already paid.

General terms

• To dispute bus and marine fines the customer can only apply through RTA Website.
• To dispute metro and tram fines the customer can only apply through email ask@rta.ae.
• For assistance or more information about the violation, the customer can refer to the counter employee at Al Qusais and Al Rashidiya bus stations only.

Bus passengers fines terms

To pay fines

• The customer can pay fines on the spot at Al Qusais, Al Rashidiya or Al Jafeliah Bus stations and receive a payment slip from the inspector, or at the Happiness Centres located in Umm Ramool, Al Manarah and Al Kifaf.

Metro and tram terms

To pay fines

• The customer can pay fines on the spot and receive a payment slip from the inspector, or at the Happiness Centres located in Al Barsha, Al Manarah, Al Kifaf and Al Twar.

To dispute fines

• In order to ensure that Dubai Tram and Metro are used safely and securely, the violations and fines schedule is applied. Inspectors patrol in Tram and Metro stations and cabins to make sure customers are properly using the provided service.
• The customer must appeal the fine within 30 days after receiving the fine.

Marine passengers fines terms

• The customer can pay fines on the spot at Al Qusais, Al Rashidiya or Al Jafeliah Bus stations and receive a payment slip from the inspector, or at the Happiness Centres located in Umm Ramool and Al Manarah.