Dubai Metro Etiquette

Continuing your journey on Dubai Metro?

With everything you need at your fingertips, moving around Dubai becomes effortless. Whether you’re coming from Abu Dhabi, Sharjah, Fujairah or elsewhere in the UAE, S’hail and nol are your travel companions that make getting around easier. Plan your journey with S’hail, then use nol to travel across the city, make payments and enjoy a smoother everyday experience.

If you are continuing your journey on Dubai Metro, below are a few things to know before you board:

• Follow the Metro signs Follow the signs to the designated bus shuttle service to continue your journey.
• Choose the right cabin Scan for the Gold Class and Women & Children signs before boarding.
• Finish food and drinks before boarding Eating and drinking are not permitted onboard Dubai Metro and Dubai Tram.
• Keep your luggage in the right place Make sure your bags meet Dubai Metro and Dubai Tram requirements and use the designated luggage areas.
  Passengers can carry up to 2 suitcases:
  • 1 large suitcase: max. 30x58x81 cm
  • 1 small suitcase: max. 20x38x55 cm
• Traveling with an e-scooter? Keep it folded in the station, on the footbridge and onboard.
• Traveling without an adult? • Children aged 8-11: A permit must be issued by a parent to allow the child to travel alone.
  • Children aged 12 and above: Allowed to travel on public transport without adult accompaniment.
• Traveling as a group? Dubai Metro does not accept group tickets.

FAQs About the One Day Pass

• What's the One-Day Pass Ticket? Your nol QR code for a day of travel across Dubai's public transport network.
• Do I have to use it straight away? No. You have up to 90 days from purchase to make your first tap.
• When does my day start? The moment you make your first tap.
• And when does it end? At midnight on the same day.
• So it lasts 24 hours? No. It's valid for one calendar day, not 24 hours.
• Even if I tap at 11 PM? Yes. It will still expire at midnight.