Press Releases
17 Nov 2025
Upgrading nol Pay App For a Seamless and Efficient Experience
Dubai’s Roads and Transport Authority (RTA) has launched an upgraded version of nol Pay app, featuring a refreshed, modern design and a suite of new and enhanced functionalities. The upgrade offers a smoother and more seamless user experience, improving ease of use, efficiency, and overall functionality. It reflects RTA’s commitment to enhancing customer satisfaction and convenience, particularly for public transport users across all segments of society in the emirate, reaffirming nol Pay’s position as a vital digital payment solution for public transport riders in Dubai.
As part of the first phase of RTA’s project to upgrade nol system using Account Based Ticketing (ABT) technologies, the launch focuses on achieving several strategic objectives. These include aligning the app’s interface with the unified ‘Look and Feel’ of RTA’s digital ecosystem and supporting the objectives of the 'Services 360' policy of Dubai, which promotes seamless digital integration among entities to simplify procedures, eliminate unnecessary requirements, and reduce transaction times—enhancing efficiency, flexibility, and overall quality of life. The project also underscores RTA’s commitment to advancing the Government’s Zero Bureaucracy Programme.
RTA has introduced a range of new features and enhancements in the upgraded nol Pay app, including:
• Managing family members’ nol cards, such as submitting applications for children, linking or deactivating family cards, and recharging balances for individual members.
• Scheduling automatic top-ups for family cards at predefined intervals and with user-selected amounts.
• Receiving proactive notifications to remind users to top up low balances, renew expiring nol cards, or extend the validity of travel passes ahead of time.
• Instant nol card top-ups and real-time balance enquiries.
• Instant purchase of travel passes.
• Additional in-app services such as mobile phone balance top-ups.
It is noteworthy that nol Pay app supports digitising nol cards on Samsung and Huawei devices, enabling users to make payments across all public transport modes and retail outlets with a simple tap—without needing to open the app. By the end of 2024, more than 33,000 digital cards had been sold, marking an increase of over 460% compared to the previous year. The app also recorded 1.5 million downloads, a year-on-year rise of more than 150% compared to 2023.