13 Jul 2021
Dubai Taxi’s control centre uses hi-tech to serve customer needs
Dubai Taxi Corporation (DTC) at the Roads and Transport Authority (RTA) has fitted its smart control and data analysis centre with ultra-modern technologies to cover the entire range of DTC’s services to customers. The design of the centre features artificial intelligence technologies to step up the efficiency of operational and monitoring processes of the DTC.
Abdullah Ibrahim Al Meer, Director of Operation and Commercial Affairs, DTC, commended the role of the centre towards realising the vision of the Government to rank Dubai as the happiest and smartest city in the world through the safe, reliable and smart use of technologies.
“DTC’s Control and Data Analysis Centre is equipped to manage taxis and school buses. The facility enables monitoring the conduct of drivers and their compliance with the regulations including the boarding and alighting of students and attendants from school buses, and tracking the route of the fleet,” he commented.
“The centre manages the operations of limousines as well as My Driver and In Safe Hands services. It also monitors the bus services that include the School Bus and Commercial Coach Services recently launched by DTC. Additionally, it picks up calls from drivers and directs them to the high-demand spots using digital technologies provided 24/7 to ease the mobility of clients.
“The DTC has mustered all efforts to establish a unique control centre capable of commanding and integrating all the existing and future transit modes and contribute to realising Operational Excellence, the first strategic goal of the Dubai Taxi Corporation,” added Al Meer.