About RTA

Roads & Transport Authority - About RTA


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About RTA

Dubai is one of the fastest growing cities in today's world, making the provision of high quality infrastructure facilities absolutely imperative. With that in mind, as well as the high priority allocated by the government of Dubai to the provision of an advanced transport network for the people of Dubai, RTA endeavours to improve the public transport facilities and develop roads across the emirate to make travel safer and smoother.

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Our mission is to develop and mange integrated and sustainable Roads and transportation systems at world - class level, and provide pioneered services to all stockholders for their happiness, and support Dubai's vision through shaping the future, preparing policies and legislation, adopting technologies and innovations, and implementing world - class practices and standards. RTA's Sustainability long term target is to achieve global pioneering levels in Roads & Transport sustainability.

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RTA's Board of Executive Directors is appointed by decrees from the Executive Council of the Emirate of Dubai. It is formed of the chairman and eight board members who oversee RTA's intellectual, financial and technical affairs, and take the appropriate decisions and actions to achieve RTA's set goals and objectives.

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Every year, RTA receives a range of awards that reflect our position as one of the world’s leading entities in the Transport Sector.

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We are keen to provide a safe and flawless online processing and navigation experience that ensures protection for all RTA’s online related practices. Therefore, we adopt transparent and ideal standards and measures to realize both your satisfaction and our interests, while protecting the privacy rights of both sides of the business.

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RTA aims to achieve an excellent standard of services delivered according to the best international practices in the field of customer service. We also endeavour to establish world-class standards to benchmark and measure the performance levels of our services.

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Established as one of the key authorities within the government, RTA has played an integral role in the overall development of Dubai, paving its way into becoming one of the smartest cities in the world. We've launched many projects showcasing great innovation and setting new benchmarks for other authorities to follow. From the development of smart kiosks and smart bus shelters, to the successful completion of the Dubai Water Canal project, RTA has taken Dubai to a new level of innovative building and development.

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Learn the latest about our projects, events and news through our media centre:

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Over here, please.

Alright, sir.

How much is the bill?

AED 50.

Thank you for using Dubai Taxi Corporation taxi - please be sure to take your valuable belongings and the journey receipt as you're leaving the taxi

Here you go.

Thank You!

I wish you a happy day.

To the airport, please.

AED 25, sir.

Okay, sorry just a minute.

Good morning, this is Abdul Rahman from the lost and found department. How may I help you?

I lost my wallet in Dubai Taxi.

May I have your full name please?

My name is Ahmed Mohammed Sami.

Can you give me the departure and arrival points of your trip?

From Al Garhoud to Downtown

How much was the fare?

The fare was AED 50.

And at what time did the trip end?

Around 1 O'clock.

Thank You, Ahmed, we will contact you soon. Thanks for contacting RTA, Have a good one.

The Taxi has been located at Dubai airport, Terminal 3.


Hello, this is this is Abdul Rahman, from the RTA call center. We received a report from a passenger about the loss of his wallet inside your taxi.

May you check your vehicle, please?

nothing, I searched everywhere. I did not find anything.

Is it possible to wait in the same place? One of the RTA inspectors will be there is 15 minutes.

The Taxi's CCTV cameras show that another passenger used the taxi and took the wallet.

The video is received and it will be sent to the command center for the action needed.

Ahmed, this is your wallet, check if anything is missing.

All is good, Thank You.

Commute Safely 

Tech Taxi initiative

Book Hala Taxi using Careem App

Get a Taxi in less than 3.5 minutes

Multiple payment options

Free "WiFi UAE"

Language Translation, Chat with your driver in your language

Manage your route and share your location

Currency conversion

Dubai Bus

New bus route 105 between of the Emirates and Miracle Garden

Dubai Taxi

Safe and secure trips

Marine Transport

The new bus route F70 eases transportation between BurJuman Metro Station and Dubai Museum, passing by touristic attractions in Bur Dubai.

Mahboub is your number 1 assistant to obtaining all the information and services you require through the RTA Dubai app. Download the app today and chat with Mahboub for any queries or help.

New smart widget widgets for easier access to services (one-tap-services).

Frequently- used services are now closer.

Quicker access to People of Determination services.

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RTA mobile apps

RTA strives to make you happy. It aims to support Dubai’s transformation into a smart city and foster its strategic goals. To achieve that, RTA provides a fast and easy access to its services via smart applications designed to meet your needs.

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