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Plates and Registrations

What is the procedure if the customer has an export certificate which is valid for 15 days only and it expires?

  • A chassis test is required.


Plates and Registrations

What is the procedure if the customer imports a vehicle from abroad and decides to sell it before registering it or even decides to register it in another country?

  • If the company imports a vehicle, it may transfer its ownership. If an individual imports a vehicle, he can request a Vehicle Clearance Certificate to register it in any emirate.


Plates and Registrations

Is it possible to export a vehicle with window tinting films?

  •  The new law requires the removal of the window tinting films before exporting the vehicle.


Plates and Registrations

Is the personal presence of the export plates owner and the holder of the export certificate along with the person who will be driving the vehicle outside the country mandatory?

  • Yes, the personal presence is mandatory.


Plates and Registrations

Is the resident allowed to issue an export vehicle if the residence visa has expired?

  • No, the resident must have a valid visa.


Plates and Registrations

 The export certificate expires and the customer has not exported the vehicle yet. What are the fines to be paid if the customer registers the vehicle without renewing the certificate?

  • There aren’t any fines, but the customer cannot renew the certificate. The customer must have a new insurance to export the vehicle via Dubai Customs.


Plates and Registrations

What are the inspection fees to export a heavy vehicle?

  • If the vehicle is owned by an individual, a chassis test must be undertaken and the fee is 35 AED. If the vehicle is owned by a company, a technical test must be undertaken and the fee is 130 AED.


Plates and Registrations

Is a chassis test needed to renew an expired export certificate?

  • Yes.


Plates and Registrations

How can the customer check the chassis number if he doesn’t have the original export certificate to bring the vehicle to the UAE?

  • The customer should communicate with the UAE embassy and submit a copy of the export certificate in order to receive a letter (from the embassy) allowing him to proceed with the service.


Plates and Registrations

What is the procedure if the customer loses the export certificate and the certificate is expired and the vehicle is outside the UAE?

  • The customer must apply for a new export certificate.


Plates and Registrations

What is the procedure if the customer applies for the export certificate from Dubai and then changes his mind and decides to register the vehicle in another emirate?

  • The customer must check with the service centre to get a possession certificate to register the vehicle in another emirate.


Plates and Registrations

What are the steps that the customer should follow to receive a tourism certificate and a travel ticket if the vehicle is registered outside Dubai?

  • The customer must apply for a travel ticket at the Automobile Touring Club. After receiving the ticket, the customer receives the tourism certificate from the emirate where the vehicle is registered.

    Note: If the customer decides to transport the vehicle through a shipping company, he must include the name of the company in the tourism certificate.


Plates and Registrations

 What are the requirements if the customer wants to sell a vehicle registered in Dubai but located outside the Emirate?

  • The customer is required to settle all the traffic fines.
    The customer must have a clearance certificate from the Roads and Transport Authority (RTA)
    Any person can represent the customer to apply for this service.

     


Plates and Registrations

What are the steps that the customer must follow when purchasing a vehicle from KSA and transporting it to another country?

  • The customer must check with the Traffic Department of the concerned country to know about the necessary measures.


Plates and Registrations

What are the requirements if the customer wants to sell a vehicle located abroad as junk?

  • The customer is required to settle all the traffic fines
    The customer must have a clearance certificate from the Roads and Transport Authority (RTA)
    Any person can represent the customer to apply for this service.

     


Plates and Registrations

If the vehicle is registered in Dubai and is in Qatar, and the owner wants to transfer its ownership to a person living in Dubai, can the new owner leave the vehicle in Qatar?

  • The customer cannot transfer the ownership of a vehicle if it is located abroad.


Plates and Registrations

What are the requirements if the customer wants to visit Lebanon or Jordan or any non-GCC country?

  • Citizens and GCC citizens must request a tourism license and a travel ticket. The Automobile Touring Club must specify the required fees. As for residents, they must request a tourism license and a travel ticket.


Plates and Registrations

What are the requirements if the customer wants to drive his vehicle to KSA to perform Umrah?

  • The customer must contact the Saudi Consulate to ask about the required documents other than the tourism certificate.


Plates and Registrations

Where does the customer apply for a travel ticket?

  •  The Automobile Touring Club from Saturday to Thursday between 9 a.m. and 7 p.m.


Plates and Registrations

What are the required documents and the conditions to issue a tourism certificate and a travel ticket if the driver of the vehicle is not the owner?

  • The required documents and the conditions are:

    1. A form relevant to the request to fill in
    2. Copy of the driver’s driving license
    3. Legal ratification from the court or an NOC from the owner ratified by the Roads and Transport Authority (RTA)
    4. If the customer does not have a travel ticket, he must visit the Automobile Touring Club to issue the ticket and the tourism certificate
    5. If the vehicle is owned by a company, the customer must present an official letter in Arabic from the company and a copy of the trade license.

    To issue a tourism license:

    1. Copy of the passport
    2. Copy of the ID
    3. Copy of the driving license
    4. NOC from the bank if the vehicle is under mortgage
    5. 800 AED fees (including insurance fees and tourism certificate fees)
    6. For residents: a travel ticket as an additional document.

     


Plates and Registrations

If the customer wants to take the vehicle to Oman, but it is owned by another person, does he have to get a tourism certificate?

  • No, the customer does not have to get a tourism certificate. The vehicle must be roadworthy and residents must have a valid residence visa. If the vehicle is owned by another person, its owner and its driver must present an NOC at the Deira Licensing Department stating that the owner allows the other person to drive his vehicle. Both the owner and the driver must sign at the centre. As for residents, they have to check with the Automobile Touring Club.


Plates and Registrations

Can the customer use the travel ticket twice if he has previously used it once and it is still valid?

  • The travel ticket is valid for 1 year; however, the customer must check with the Automobile Touring Club after using it more than 2 times.


Plates and Registrations

What is the maximum amount of money that the customer can settle using a credit card?

  • In regular cases, the amount cannot exceed 50,000 AED. However, in case of a 3-digit plate, the maximum amount may reach 150,000 AED.


Plates and Registrations

Can the customer settle the security fees if the manager cheque is not issued in his name?

  • No, the manager cheque should be issued in the customer’s name and should have a payment date.


Plates and Registrations

Can the customer settle the price of the plate and receive the ownership certificate in case of having pending fines on his traffic file?

  • Yes.


Plates and Registrations

Can the customer participate in the auction after it begins?

  •  Yes.


Plates and Registrations

How does the customer know that he won the number?

  • Once the auction ends, the customer will receive an SMS.


Plates and Registrations

When does the auction end?

  • The auction starts on Tuesday and ends on Friday. On Friday at 2 p.m., the auction closes on the first number and other numbers follow consecutively. The customer can check the remaining time on the counter of the numbers.


Plates and Registrations

What is the minimum amount of money that the customer can bid to start the auction?

  • The minimum amount is 1,000 AED.


Plates and Registrations

What is the maximum number of plates the customer can have during an auction?

  •  There is no maximum number.


Plates and Registrations

Can the customer pay the manager cheque as security fees?

  • The security fees cannot be settled by manager cheque. The customer is required to settle them in cash.


Plates and Registrations

Where can customers pay using a manager cheque?

  • At the following centres:

    Customer Happiness Centre – Deira

    Customer Happiness Centre – Umm Ramool

    Customer Happiness Centre – Al Barsha.

     


Plates and Registrations

What is the procedure to pay using a manager cheque?

  • If the customer wants to pay by a manager cheque, it must be addressed to the Roads and Transport Authority (RTA) with the payment date on it.


Plates and Registrations

Can the customer keep the security fees to use them during the next auction?

  • No, the next auction requires another security fees and this is applicable for customers who settled the fees in cash, by cheque or by credit card.


Plates and Registrations

What is the traders auction?

  • It is the same as the open auction but is specialised for traders.


Plates and Registrations

What are the conditions of registering a vehicle in Dubai?

  • 1 of the below conditions must be met to register a vehicle in Dubai:

    The customer must have a tenancy agreement stamped by the official authorities and valid for at least 6 months
    The customer must present a bill from the Dubai Electricity & Water Authority (DEWA) or a phone bill issued in Dubai
    The customer must be an employee in Dubai or the company’s trade name where he works must be the same on the residence visa or the passport
    The customer must be employed at a governmental or a semi-governmental agency
    The customer must be an investor in Dubai.

    Note: The service is also available on SDDI. The Emirates ID is not required for the service delivery and collection.

     


Plates and Registrations

 Can the customer purchase a distinguished number if he has a traffic file in Dubai but the residence visa is issued in another emirate?

  • Yes, the customer can purchase a distinguished number as long as he has a traffic file in Dubai.


Plates and Registrations

Is the customer eligible to own plate numbers if she is a Syrian resident sponsored by her husband who is a citizen and if they are both from Abu Dhabi?

  •  No she cannot buy or allocate plate numbers unless she has a traffic file.


Plates and Registrations

Can the customer avail from the discount on the 3-digit plates that was launched by the end of 2015?

  • The discount on the 3-digit plate number which was launched by the end of 2015 ended on 28 July 2016.


Plates and Registrations

What happens to the Dubai Brand logo if the customer sells the vehicle or transfers its ownership?

  • In case of any of the above mentioned transactions, the Dubai Brand logo will be cancelled from the customer’s traffic file.


Plates and Registrations

Are there yearly fees for owning these plates?

  • No, there aren’t any yearly fees.


Plates and Registrations

Can I change the colours of the logo?

  • No, there is only 1 design for the logo.


Plates and Registrations

What is the procedure in case of losing the plates? Is it the same procedure as replacing regular plates?

  •  Yes, you must follow the same process of replacing regular plates. The only difference is that the fee of every plate becomes 200 AED.


Plates and Registrations

Do I have to own plates if I want to apply for Dubai Brand logo?

  • No, when registering the vehicle, you can apply for having the Dubai Brand logo without having the plates.


Plates and Registrations

If the customer loses the plates in another country (Saudi Arabia), what is the procedure to replace them?

  • In case of losing 1 plate, the customer can drive back to UAE and must present a police report.

    In case of losing 2 plates, RTA forbids the customer from driving the vehicle back to UAE. The customer must present a police report.

     


Plates and Registrations

Can the customer renew the reservation of the plate number 2 weeks in advance?

  • Yes, the customer can renew the reservation 2 weeks in advance.


Plates and Registrations

Can the customer change the vehicle plate number if the residence visa is issued in another emirate?

  •  Yes, if the residence visa or the Emirates ID is valid.


Plates and Registrations

Should the customer bring a No Objection Certificate (NOC) from the bank to change the plate number if the vehicle is under mortgage?

  • No, the customer does not need an NOC from the bank.


Plates and Registrations

Where can the customer apply for a clearance certificate indicating that the vehicle does not have any pending traffic fines in Dubai if the vehicle is registered in another emirate?

  • The customer must check the source of the plate numbers in other emirates.


Plates and Registrations

What is a vehicle cancellation?

  • The cancellation of a vehicle is crossing it out from the traffic system either by issuing an ownership certificate or a transfer certificate or an export certificate.

    To cancel the vehicle, the customer must present the original Emirates ID + copy of ID.


Plates and Registrations

Does RTA accept universal inspection tests to renew the ownership of a vehicle?

  • No, RTA does not accept these tests.


Plates and Registrations

What are the steps that the customer must follow if the customer owns more than 1 vehicle and desires to renew ownership or cancel it after its expiry?

  • If the vehicle is new and the customer delays the renewal of its ownership for more than 6 months from the date of the first renewal, the vehicle must undergo a technical inspection test even if it is new before proceeding with the registration.


Plates and Registrations

When is the customer required to inspect the vehicles registered under the company’s traffic file?

  • Vehicles registered under the company’s traffic file must be inspected yearly after the registration. The company can renew the ownership certificate of the vehicle 149 days before its expiry.


Plates and Registrations

Is the customer required to update any information when applying for this service through the online channels?

  • When applying for this service through the online channels, the customer must update the insurance details on the traffic system (through the insurance company) and must update the details of the vehicle if necessary (through the inspection centre).


Plates and Registrations

 Is the customer required to perform the inspection test if the vehicle is new and its ownership was not renewed for 6 months?

  •  A technical test is not required.


Plates and Registrations

What is the validity of the tyres when renewing the ownership?

  • The validity of the tyres is 3 years if they are new (2012-2013-2014). If the tyres are damaged, the customer must change them to pass the inspection test.

    Note: The customer must present a registration card to inspect the vehicle.


Plates and Registrations

 What is the procedure if the vehicle is new but the traffic system requests its inspection?

  • If the vehicle is brand new, bought with 0 miles and the customer is the first owner but the system requests its inspection, then the customer must check with the Customer Happiness Centre in Deira or Al Barsha.


Plates and Registrations

 What is the validity of the technical test?

  • The technical test remains valid for 30 days from the date of its issuance.


Plates and Registrations

Can the customer renew the ownership of a vehicle registered outside Dubai if he has a residence visa from the mentioned emirate?

  • Yes, the customer can renew the ownership of a vehicle registered outside Dubai if he has a residence visa from the mentioned emirate.


Plates and Registrations

Can the customer renew the ownership of a vehicle registered in Dubai in another emirate?

  • Yes, individual customers are eligible to renew the ownership of a vehicle registered in Dubai in another emirate.


Plates and Registrations

Can the customer renew the ownership in Dubai if he is from another emirate and the vehicle is registered in another emirate?

  • Yes, the customer must be an individual and must provide all the required documents to renew the ownership including the residence visa if he is not from Dubai. Any person can represent the customer to renew the ownership.

    Example: If the vehicle is registered in Sharjah and the customer’s residence visa is issued in Abu Dhabi, the customer can renew the ownership at a vehicle registration centre in Dubai.


Plates and Registrations

If the vehicle is registered in another emirate and the customer has a residence visa from the same emirate, is he allowed to renew the ownership in Dubai?

  • Yes, the service is only available for individuals and it can be only performed at federal branches.


Plates and Registrations

 If the customer owns more than 1 vehicle, renewing the registration of which one is considered a priority?

  • If the customer owns 2 or more vehicles, he must always start by renewing the ownership or removing the ownership of vehicles listed on his traffic file with an expired registration.


Plates and Registrations

Is it required to periodically inspect vehicles of governmental and semi-governmental bodies and companies?

  • Yes, vehicles must undergo the technical test yearly.


Plates and Registrations

In case of an expired vehicle ownership certificate, what are the fines that the customer is required to settle?

  •  The customer is required to settle all pending fines in the case of an expired ownership and all pending traffic fines on other vehicles registered on his traffic file at Dubai police or at RTA along with Salik fines on condition that the ownership is valid.

    The customer is required to settle these fines only at the federal branches and at the Licensing Department in Deira and Al Barsha and at the Customer Happiness Centre- Umm Ramool.

     


Plates and Registrations

Are customers allowed to register vehicles if they have 2 traffic files?

  • Yes, customers can register the vehicle after requesting from RTA to merge the 2 traffic files into 1. After having 1 traffic file, the customer can register the vehicle.


Plates and Registrations

Can the customer upload the results of the technical test online?

  • RTA electronically uploads the result of the test.


Plates and Registrations

In which cases is the technical test undertaken in other emirates accepted?

  •  It is accepted in the cases of registration, renewal transactions and transfer certificates of light vehicles from Dubai to other emirates.


Plates and Registrations

 Can the customer register a vehicle on the condition of providing property documents?

  •  This is possible if the property is owned by the customer. He must present the Emirates ID and the original passport.


Plates and Registrations

 Are customers allowed to register a vehicle without holding a driving license?

  • It is possible to register a vehicle without holding a driving license on condition that the customer has a Dubai residence visa.


Plates and Registrations

What is the procedure if the customer loses the plate sticker?

  • If a customer loses for some reason the plate sticker, he can head to any Vehicles Renewal Services centers and pay 10 AED to receive a new sticker.


Plates and Registrations

 What are the cases applicable for technical inspection?

  • If the vehicles are purchased from a private enterprise other than the authorised dealers and also if the vehicles are imported or previously owned.


Plates and Registrations

Are customers allowed to register light pick-ups?

  • Customers are allowed to register 4-door light transport vehicles and 2-door vehicles (for citizens only). They will receive private plates and they are allowed to register fancy 4-door vehicles if they have residence visa from Dubai or from another emirate on condition that the vehicles meet the registration conditions.


Plates and Registrations

Is the customer with an investment visa allowed to register a vehicle?

  • Yes, but the visa must be valid for at least 6 months.


Plates and Registrations

 For how long will the registration be valid in accordance with the insurance provided by the customer?

  •  If the customer provides an insurance for more than 1 year, the registration can be valid for more than 1 year. The maximum validity is 3 years. This is only applicable for new vehicles.


Plates and Registrations

How many vehicles are customers allowed to register?

  • Customers are allowed to register an unlimited number of vehicles.


Plates and Registrations

What type of vehicles are citizens and residents allowed to register?

  • Residents: Only light vehicles and motorcycles

    Citizens: Light vehicles and motorcycles. The customer can register a light bus if the family is comprised of at least 10 members. The customer must present a proof (a family book for special reasons or a birth certificate). The customer can also register a 4-door pick up or a heavy vehicle if he owns a farm and upon providing a proof.

     


Plates and Registrations

Can citizens enrolled in the army register a vehicle in Dubai? Are residents allowed to register vehicles?

  • Citizens are allowed to register vehicles in Dubai even if they are enrolled in the army. Residents are allowed to register the vehicle should they meet the Dubai conditions for registering a vehicle.


Plates and Registrations

What are the specifications to register a heavy vehicle (3 tonnes)?

  • Height: 4.2 m
    Width: 2.6 m
    Length: depending on the vehicle.


Plates and Registrations

Is it possible to register a vehicle if the possession certificate is issued in another emirate?

  • Yes, it is possible to register the vehicle in Dubai on condition that the certificate includes the customer's name. However, the possession certificate issued for a company in another emirate cannot be used to register the vehicle in Dubai.


Licensing

What is the process in case the customer is in a country that does not accept e-certificates?

  • The customer must have the certificate stamped by RTA and authenticated by the Ministry of Foreign Affairs in Dubai.


Licensing

Does the customer have to sign up for an account on the Roads and Transport Authority's (RTA) website to apply for this service through the e-channels?

  • The customer can easily use RTA e-channels without creating an account.


Licensing

Can Transit visa holders drive vehicle registered in Dubai?

  •  Transit visa holders can drive the vehicle registered in Dubai but they should have a valid international driving license.


Licensing

Can customers who hold International driving license while they are on visit visa in Dubai drive a vehicle registered in Dubai to go to Oman or any other GCC countries?

  • The customer should check with the authorities in Oman.


Licensing

Can customers with international driving license drive in Dubai?

  • Yes, they can only drive motorcycles.


Licensing

Will the issuance date of the transferred license change?

  • The issuance date of the transferred driving license remains the same as the original date specified by the other emirate.


Licensing

Can the customer exchange G1 and G2 Canadian licenses?

  • No.


Licensing

Can the customer convert a license from Puerto Rico?

  •  No.


Licensing

Can the customer convert a license from New Mexico?

  • Yes.


Licensing

What is the procedure if the customer has a driving license from Dubai and he has exchanged it for an Omani license (GCC)? If the customer wants to come back to Dubai on a residence visa, how can he get the Dubai license back?

  • For any nationality, if the original driving license is from UAE, the customer can bring his documents to Deira licensing so that they can check his records and provide him with a driving license.


Licensing

The customer wants to apply for issuing a new driving license based on exchanging license. Are heavy truck driving license and equipment license exchangeable?

  • For issuing a new driver license based on exchanging license the branch will only accept light vehicle and motorcycle.


Licensing

The customer has a UK driving license (exception countries) and he is on a visit visa, can he drive a vehicle registered under KSA plate number in the UAE?

  • The customer cannot drive even if he is holding a UK driving license and a UK passport. He can only drive it in UAE in case he crosses the border while driving it.


Licensing

What is the procedure if the customer has dual passport and he wants to convert his driving license to Dubai driving license but the visa is stamped on the passport which is not from the listed countries?

  • As new exception, the driving license can be exchanged. For example, the customer holds two passports, Indian passport and US passport but the residence visa is stamped on the Indian one. His US driving license can be exchanged after being electronically signed by the supervisor.


Licensing

The customer has a mission visa, service visa or multiple visa, can he drive in the UAE using a driving license issued in a country which is from the exception countries list? What is the procedure?

  • No, he cannot.


Licensing

The customer is a USA national with an investment visa, and a US driving license, and he comes in and out of the country. Does he have to exchange his driving license in Dubai or can he use his US license in Dubai?

  • No, the customer is not allowed to drive with the US driving license.


Licensing

 If the customer is on a visit visa with a driving license from GCC countries, but his nationality is not from GCC countries nor from the exception countries, can he drive in Dubai or does he need an international license? What are the vehicles that he can drive using his GCC license?

  • Yes, the customer can drive light vehicles and motorcycles only as long as he is on visit visa with an international driving license.


Licensing

If the customer is from GCC countries and has a driving license, does he need to exchange it or can he use it to drive in Dubai?

  • A GCC national is allowed to drive with his own driving license as long as he is on a visit trip but if he is working and living in UAE, then he must exchange the driving license.


Licensing

Can the customer exchange his driving license in Dubai if he has a visa from other emirates and a tenancy agreement in Dubai?

  • The customer can exchange his driving license even if his visa is from other emirates . He must be living and working in Dubai and the company must have a branch in Dubai.


Licensing

What is the procedure in case the police cancels a driving license after reaching 24 black points?

  • The customer goes to Dubai Police to request a letter so that RTA can open a new traffic file for the customer to be able to take the test again.

    In case the customer damages RTA property on roads, he must wait for estimating the damages. Once estimated, the customer or the insurance company is required to pay the fees, and then the customer goes to the customer service to get the clearance letter. The customer must present this letter to the police station holding the license.

    In case the customer is drunk while driving, the police station will wait for the judge to take the final decision in the case. In case the license is confiscated, Dubai Police keeps it. In case the license is frozen or suspended, the police station sends it to Barsha Licensing Centre or Deira Licensing Centre.

     


Licensing

What is the procedure in case there are missing information when applying for the license?

  • The back office team sends the below SMS to customers who have missing details so that the transaction can be completed. If the customer calls asking about the SMS, the back office team asks the customer to send a scanned copy of the passport and a valid visa to provide the details.

    If the SMS does not include an email, the back office provides the customer with the content of the SMS stressing on the transaction number.
    SMS Content: Dear customer, kindly provide us with your passport copy including your valid visa to complete your transaction. Fax number: 04 2036679 or email: elham.alfarsi@rta.ae . Thank you from RTA.


Licensing

If the customer submits the photo to the optician and does the renewal online, which photo will appear on the new driving license?

  • As per the policy, only the Emirates ID photo will be used. However, if the said photo was not extracted for a certain reason, the customer can use the immigration photo or a picture from the camera or can even scan any other photo depending on the supervisor in the centre.


Licensing

 If the driving license is issued in Dubai and the visa is from another emirate, can the customer renew the driving license online?

  •  Yes, the customer can renew the license online after making sure that all the details of the traffic file are updated on the traffic system according to the new residence visa.


Licensing

If the customer is renewing a driving license from other emirates, does he have to undergo an eye test even if the results are uploaded on the system?

  • Yes, the customer must undergo an eye test in one of the optical shops mentioned above.


Licensing

Is it possible to renew the driving license from other emirates in Dubai?

  • Yes.


Licensing

If the customer is on visit visa and has an expired Dubai driving license, can he renew the driving license?

  •  No, the customer must have a valid residence visa. In this case, the customer can only apply for a replacement of a lost or damaged license.


Licensing

How many courses must the customer attend if he wants to change his license from automatic to manual?

  • The customer must attend 10 training courses if he has a light vehicle automatic license and wants to change it to light vehicle manual license.


Licensing

What are the conditions if the customer works in a company based in another emirate?

  • For residents with visa issued in other emirates additional documents are required:

    The company must have a branch in Dubai and the customer must work in Dubai branch to open a traffic file. To apply, the customer must submit the required documents and a letter from the company stating that he works for the Dubai branch
    The trade license of the original company.


Licensing

What are the reasons behind not issuing the driving license after finishing the training?

  • The expiration of the passport : the valid national ID will be adopted

    The expiration of the residence visa: it must be renewed

    Changing the residence emirate: transfer the file to the new emirate. In this case, the following documents are required:
    The original file for the requester
    An email from the institute.


Licensing

 If the customer is taking driving classes in Dubai then he changes his visa to another emirate. After passing the road test, which emirate will issue the license now that the visa is not in Dubai anymore?

  • If the traffic file number is issued in Dubai, then, the license will be issued in Dubai after passing the road test.


Licensing

 Is it possible for the customer to get his driving license after one year from passing the exam?

  • No, the customer must take another assessment test (internal road test, road test and road signs test).


Licensing

In case of failing the driving test, can the customer apply for another appointment?

  • yes, the appointment will be after 3 days.


Licensing

 Is there a procedure to cancel a driving license?

  • There is no procedure for driving license cancellation. The customer cannot cancel his/her driving license. However, the customer can submit his driving license to Deira main licensing office or to the RTA main customer service by presenting an official letter and a passport copy.


Roads and Safety

What are the reasons for applying for this test?

  • There are various examples:

    • The trainee does not deserve to fail
    • The trainee did not have any mistakes
    • The time was not enough
    • The time was too long
    • The trainee is not satisfied with the road test result
    • There is no valid reason for failure.


Roads and Safety

 What are the details pertaining to driving violations in the desert?

  • For details about driving violations in the desert without a permit, the customer must check with the Department of Tourism and Commerce Marketing or Dubai Police (Department of Tourism Security).


Roads and Safety

Are there any specific classes that the customer should take when amending the license from manual to automatic?

  • There are not any classes. The customer must visit the driving institute with the required document (learning application form) and change the information on the personal e-traffic file.


Roads and Safety

If the customer learning permit expires and he had already passed the parking test, is he required to repeat the parking test or he must renew the learning permit first?

  • If the learning permit has expired more than 6 months previously, then the customer should repeat the parking test. But, if the learning permit is renewed within 6 months, then the customer does not have to repeat the parking test.


Roads and Safety

What if the customer does not want to purchase a handbook as part of the license transfer process?

  • In this case, the customer will not be allowed to transfer the overseas license.


Roads and Safety

What if the customer already has a handbook?

  • The customer must purchase a copy of the handbook to make sure that everyone has his own updated copy.


Roads and Safety

Is purchasing the handbook compulsory with overseas license transfer?

  • Yes, all clients who transfer their overseas license to a Dubai license must purchase a copy of the Light Vehicle handbook. The handbook purchase is automatically calculated by E-Traffic and added to the payment receipt.


Roads and Safety

Where can I purchase the handbook?

  •  The handbook is available at all RTA outlets. The handbooks are expected to be available at other outlets. The customer can also purchase it through the SDDI system. An application to purchase 1 book only may be filled online. There is a handbook for each level of the license (5 available handbooks). They are issued in Arabic, English and Urdu.


Roads and Safety

Why does the handbook cost 50 AED?

  • The government of Dubai has set 50 AED as a cost for all similar documents. The cost includes the development and production of the handbook as well as the routinely replacement of the handbook with new additions. It is worth noting that the cost also includes 10 AED as knowledge fee for the Government of Dubai.


Roads and Safety

What do I do if I think the information in the handbook is incorrect?

  •  In this case, you can contact RTA call center 8009090.


Roads and Safety

When is the handbook's information updated?

  • A review of the handbook will be conducted every 6 months, and an updated version will be issued if necessary. When significant changes occur, a leaflet with the updated information may be provided with the handbook.


Roads and Safety

What is the required number of driving lessons if the customer wants to change the driving license from automatic to manual?

  •  If the customer has a light automatic driving license and wants to apply for a light manual driving license, the driving lessons will be reduced to 10 lessons.


Roads and Safety

If the customer is taking driving lessons in Dubai and then changes the visa to another emirates, who will issue the license after the customer passes the road test knowing that the visa is not from Dubai anymore?

  • Knowing that the file is opened in Dubai, the license will be issued in Dubai after the customer passes the road test.


Parking

Will the tariff be restored during non-peak hours on Saturdays or after 04:00 pm?

  • The fee will be fixed from 8 am to 10 pm during weekdays. Dubai is a vibrant metropolis with traffic movement continuing into late night hours


Parking

Which apps can I use to pay my parking fares?

  • You can download and install RTA Dubai App or Drivers and Vehicles App to pay your parking fares.


Parking

Where can I download those apps from?

  • You can download those apps (RTA Dubai App and Drivers and Vehicles App) from both Apple Store and Play Store


Parking

What are the features of the other Smart Apps?

  • All the features available in Smart Parking App such as "Pay Parking Fees, View Public Parking availability, View Multistory Parking availability and Dubai Mall Parking availability" are available in RTA Dubai Smart App.


Parking

Do I need to register in the new apps again?

  • No, you do not need to register again. You can use your current username and password to login.


Parking

Can the seasonal parking cards “A” &“B” be used in the areas “C” & “D”?

  • Currently  A category valid seasonal parking card holders can use their cards in all zones A, B, C and D , while B category valid seasonal parking card holders can use their cards in zones B and D.


Parking

When did the new tariff became applicable?

  • This new tariff became applicable in the 28th of May 2016.  


Parking

What are the new tariff timings?

  • The new tariff timing will be 14 hours, starting from 8 AM until 10 PM, except on Fridays and public holidays in order to increase the frequency of using the single parking during that period.


Parking

What is the new change in parking tariff ?

  • Tariff applies only to 23% of the public parking  areas, and such areas are covered by integrated mass transit services, While the remaining  77% of the parking areas will remain as it is.


    The revised tariff for roadside parking will be 2 dirham for half an hour and  4 AED for one hour. The tariff of parking lots will be 3 AED for one hour.


Commercial Services

What are the documents required to apply for driving permit within special locations?
 

  • 1. Clearance case certificate 
    2. age: more than 25 Years old Holding a driving license for 3 years minimum 
    3. Original passport and copy 
    4. letter from sponsor 
    5. letter from Tourist company 
    6. Eye test 
     


Commercial Services

Who can apply for safari learning permit?
 

  • Any person who is more than 25 Years old Holding a driving license for 3 years minimum.


Commercial Services

What is the reason for the decision to raise prices for tickets to Abra?
 

  • A rise in the price of diesel from 3.92 to 8.92
    what are the required documents to apply for renewal of safari learning permit?
    1. Clearance case certificate 
    2. Original passport and copy 
    3. letter from sponsor 
    4. letter from Tourist company 
    5. Eye test


Commercial Services

What is the Rowing Abra?


  • * The number of stations (2) as follows: (Dubai Creek Park - Public Library)
    * Standard rate of AED 1 per passenger per trip in cash without tickets. 
    * Rates: AED 30 tourist tourism per hour. 
    * Working hours of rowing abra Public Library (05:30 - 10:00) - (09:30 - 12:00 (Creek Park (10:00 - 13:00) - (16:00 - 18:00)


Commercial Services

What is the procedure/documents required for issuing a permit to operate a new abra on Dubai Creek within the stations designated for abras belonging to the Marine Agency and within the navigation lines specified by the Agency?


  • Documents required are: 
    - Valid passport copy of the owner 
    - Copy of nationality book 
    - Certificate of the ownership 
    - Application endorsed by the CEO of the Marine 
    - Agency to operate the abra 
    - Sales contract from the factory (in the event of a new abra) 
    - Sales contract attested by the notary public (in the event of a used abra) 
    - Statement of not using the abra until workers affairs are settled
    Fees: 
    - AED5000 as annual fees of issuing a new abra operation permit 
    - AED500 as annual insurance premiums of the abra.


Commercial Services

What are the documents required to run a Car Rent Office?
 

  • 1. Application filling 
    2. Passport copy 
    3. Family record copy ( khulaset al qayd) 
    4. NOC issued by the company ( in case the sponsor works) 
    5. File of number of Trade Licenses
    Note:
    Applicant should refer to the RTA counter at the Economic Department


Commercial Services

What are the documents required for Subscription in the information system for Rent A Car offices/ renewing the subscription, and training for using the system?


  • 1. Application of licensing & registration procedures
    2. Passport copies of trainees 
    3. Licenses file from the department of Economic Development in Dubai, indicating that licenses are valid, & there are no licenses of the same activity 
    4. Passport copy & family record for Emirati nationals 
    5. NOC  from the sponsor for starting the activities for (expatriates)


Commercial Services

What are the required documents to obtain a Luxury car license?


  • 1. Fill the license application form and signed by the authorized person. 
    2. Copy of passport + family book of citizens. 
    3. No objection letter from the sponsor to exercise activity is required for the children of the GCC. 
    4. Letter from the employer or retirement benefits or not to approve the work. 
    5. To sign the pledge commitment to annex to the conditions and requirements to practice the business car rental. 
    6. To sign the pledge commitment to annex to the conditions and requirements for the practice of rental motorcycles


Commercial Services

What are the required documents for renewing a Commercial Plate Number?
 

  • 1. Letter from company
    2. Plate’s insurance document


Commercial Services

What are the required documents for Issuing Commercial Plates?
 

  • 1. Letter from company
    2. Trade licence photocopy 
    3. Plate’s insurance document 
    4. Approval of NOC authority


Roads and Safety

What are the documents required to request NOC for Discharge Lines of Dewatering Works?
 

  • 1. E-NOC application form. 
    2. Cover/submittal letter addressed to Roads Department/NOC Section 
    3. Key plan clarifying the project location. 
    4. Scope of work drawing (General layout plan showing project boundary and scope of work).
    5. Detailed layout drawing of the proposed works.
    6. Program of work.
    7. DM/Drainage and irrigation Department approval.
    8. Traffic services section approval for humps (if required).
    9. Site information about the availability of the spare ducts and the ownership along with the photographs.
    10. Trial pits information if required. - Cost Sharing Agreements (if the proposed works inside developers’ projects)
    11. Soft copy of the above in microstation version 7 or 8 format.
    12. Other RTA internal departments approval if required.
    13. Other concern parties/authorities approval if required.
     


Roads and Safety

What are the documents required to request NOC for Earth Works Grading ?
 

  • 1. E-NOC application form. 
    2. Cover/submittal letter addressed to Roads Department/NOC Section 
    3. Key plan clarifying the project location. 
    4. Scope of work drawing (General layout plan showing project boundary and scope of work).
    5. Detailed layout drawing of the proposed works.
    6. Program of work.
    7. DM/Drainage and irrigation Department approval.
    8. Traffic services section approval for humps (if required).
    9. Site information about the availability of the spare ducts and the ownership along with the photographs.
    10. Trial pits information if required. - Cost Sharing Agreements (if the proposed works inside developers’ projects)
    11. Soft copy of the above in microstation version 7 or 8 format.
    12. Other RTA internal departments approval if required.
    13. Other concern parties/authorities approval if required.


Roads and Safety

What are the documents required to apply for Permit for temporary access to construction sites?
 

  • 1. Covering letter directed to Traffic Services Manager. 
    2. DM Affection plan and building (s) Design and License. 
    3. Traffic and road Engineering Design Plan showing Temporary access Geometric Design and surrounding Area. 
    4. RTA Maintenance Department 
    5. Dubai Municipality land plan 
    6. NOC in case of utilizing part of road for construction purposes.


Roads and Safety

What are the Documents required to apply for Interlock permit request?
 

  • Site plan of area from Dubai Municipality
    A letter from the customer
    Copy of the trade license of the contractor executing the project
    Two photographs of the site before work starts
    Graphic Illustration of paving the way Interlock (geometry)
    This service is free of charge but the customers will charge the value of the project


Roads and Safety

What are the Documents required to apply for temporary gravel roads?
 

  • Application form
    Photocopy of applicant’s passport
    Site plan of area from Municipality


Roads and Safety

What are the Documents Required to apply for supplying of sand for filling and levelling land?
 

  • Application form
    Photocopy of applicant’s passport
    Site plan of area from Municipality


Roads and Safety

What are the services available to me to request for road signs and marking?
 

  • This service enables the customer to obtain new erection of Signs (temporary / permanent), shifting or removal of signs, and new road marking.
     


Roads and Safety

What are the documents required to Request Directional Sign boards?
 

  • 1. Application form 
    2. Trade license certificate (hotels: certificate from tourism department) (emergency hospitals: ambulance registrations from police and health authority) 
    3. Drawing for location of signs 
    4. Photos of location 
    5. Design of sign boards 
    6. Other: details depends on their work nature


Roads and Safety

What are the documents required to issue a Permit for road closure for public event ?
 

  • 1. Covering Letter. 
    2. Copy of valid Trade License. 
    3. Engineering plan for roads to be closed and alternative routes and traffic diversions to be performed during the appropriate.


Roads and Safety

What are the documents required to apply for Traffic counts permit?
 

  • 1. Covering letter directed to Traffic Services Manager 
    2. Design Plan 
    3. Copy of Trade License.


Roads and Safety

Can I request for public traffic services, give me examples of these services?
 

  • Yes you can and this service enable the customer to request a study for some required works on the roads, complaints, suggestions such as (hatching, reserving parking space, fixing a sign, closing a road for a social event…etc)


Roads and Safety

What are the documents required to apply for utilizing part of the right of way permit?
 

  • 1. Covering letter directed to traffic services manager 
    2. Dubai Municipality affection plan 
    3. Engineer design plan 
    4. Dubai Economic Department Trade License 
    5. Traffic Engineering Design Plan (Suggested Design Plan showing traffic detour, signs and marking ). RTA Maintenance Department NOC in case of utilizing part of road for construction purposes.


Fines and payment

Where to pay Passengers smuggling fine if customers having Dubai plate No. ?
 

  • They can pay there Smuggling fine at
    Location: 
    PTA agency Building – Muhaisnah-4 -Amman road - Fines Section - Close to the PTA Agency Mosque 
    Working hours: from 7:30 till 1:30 pm From Sunday to Thursday


Fines and payment

What are the branches to pay the fines from G.C.C?
 

  • 1. The fine from Sultanate Oman and Saudi Arabia:
    The Payment will be located in the UAE Exchange Al Nahda Street After passing three months of the date of the fine
    Before three monthes of the date of the fine the customer can pay his fines in deira Licensing department or RTA main office
    2. The fine from Qatar, Bahrain and Kuwait:
    The Payment will be located in Lulu village, Al Ansari Exchange Al Muhaisnah 4


Fines and payment

What are the branches to pay the fines in Dubai?
 

  • 1. Registration Qusais should be transaction 
    2. Al Barsha Registration should be transaction 
    3. Aweer Registration should be transaction 
    4. Hatta Registration should be transaction 
    5. Jebel Ali Registration should be transaction 
    6. Warsan Registration should be transaction 
    7. Shamel Nad Al Hamar should be transaction 
    8. Shamel Al Added should be transaction 
    9. Shamel Muhaisna should be transaction 
    10. Union cooperative Al Safa only RTA fines (Parking fines and salik fines) 
    11. Licensing Department Deira 
    12. Licensing Department Barsha 
    13. The unified Al Tawar Center
    for the parking fines only:  Karama Municipality Center


Fines and payment

Where to pay the fines of green line metro station?
 

  • Fine Payments & refunds can be made at the following stations:
    1. Al Nahda
    2. Khalid bin Al Waleed
    3. Oud Metha


Fines and payment

What are the categories of parking fines?

 

  • Category 1:     Non payment of fees or failure to but the ticket (150 dirham's).
    Category 2:     Parking longer than specified period in the ticket (100 dirham's).
    Category 3:     Exceeded the maximum parking for more than three hours (some positions are not allowed to stand for more than two hours) (AED 100).
    Category 4:     Parking in the wrong way or illegal parking Like In sand location AED 200/-
    Note:
    The fine if the customers use the parking space for disabled without disable parking permits 500 AED from RTA and 1000 AED from Dubai police
    Customer who's Displaying vehicle for sale in banned area or Dubai public area, they will get a fine of 500 Dhs from the parking inspector
    This type of fine it's already implemented exactly from 2001


Fines and payment

How can I check my Salik Fines? Can I place a dispute against them?
 

  • Yes you can dispute against them.
    Fines can be checked by:
    1. Visiting the Salik web site, www.salik.ae 
    2. Calling the Salik contact center 800-Salik (72545). 
    3. Visiting the SALIK walk-in customer service locations


Smart Applications

can I  add my plate numbe via Smart Parking APP?
 

  • yes,
     


Smart Applications

Is it possible to replace a vehicle registration via RTA app?
 

  • its possible to issue vehicle registration via Drivers & Vehivles app


Smart Applications

Does the Smart Drive need Internet?
 

  • the app work  without the Internet connection to search and navigate.


Tendering

What are the documents required to register a Supplier in Purchasing System?
 

  • 1. Scanned and stamped copy of Business License
    2. Scanned copy of the passport of the Company Administrator 
    3. Business card of the Administrator User with the Name, Title and Company’s logo
    How can I view tendering procedures?
    By log in to the RTA's main website, and follow-up updates and tendering procedures.
     


Tendering

What are the applications for Permit to Advertise on Moving Vehicles?
Permit application 
 

  • 1. AD design & layout 
    2. Copy of commercial license 
    3. Copy of Vehicle Registration
    Notes: 
    1. Expenses: AED 50 
    2. Ad design should be 50% in Arabic & 50% in English 
    3. If color occupies more than 30% of Ad's design, it will be transferred to CID for approval 
    4. Provide certificate of Land & Property Department, If Ad includes any real estate brokerage 
    5. Provide Vehicle rental contract if vehicle belongs to Car Rental Office 
    6. Provide Tenancy Contract or Registered Trade mark provided by Ministry of Economy.
    7. Apply Online 
    8. Identical Commercial Name, Vehicle Registration Card & Ad's Stickers.....note:  Subject to approvals, Permits are issued at the counter after a minimum period of 2 weeks


Tendering

What are the procedure and documents required to approving and Issuing Permits to Advertise on Commercial Vehicle?
 

  • 1. Permit application 
    2. Ad design & layout 
    3. Copy of commercial license 
    4. Copy of Vehicle Registration
    Notes:
    1. Expenses: AED 50
    2. Ad design should be 50% in Arabic & 50% in English 
    3. If color occupies more than 30% of Ad's design, it will be transferred to CID for approval 
    4. Provide certificate of Land & Property Department, If Ad includes any real estate brokerage 
    5. Provide Vehicle rental contract if vehicle belongs to Car Rental Office
    6. Provide Tenancy Contract or Registered Trade mark provided by Ministry of Economy.
    7. Apply Online 
    8. The brand name and the ownership of the car and poster advertising should be Identical


General

where should the owners of the taxi plate numbers need to go for changing the bank account number?
 

  • The owners need to go to the Main customer services at Umm Al Roumool for this service.


General

What are the documents required to request certificates for taxi plate number owners?
 

  • 1. Request letter 
    2. Submission of an application 
    3. Owner's passport copy in order to change its accounts no. 
    4. Notarized assignment and passport copy and accounts no. of assignee in the case of assignment of the fund of the plat no 
    5. Descending declaration and heirs pass


General

What are the documents required to apply for receipt numbers of new taxi owners?
 

  • 1. Application Request letter 
    2. Owners' passport copy 
    3. UAE registration copy 
    4. Retention certification of the plate number.


Licensing

Can I change my vehicle color and what is the procedure to that?
 

  • 1. Filled application 
    2. Present Vehicle registration 
    3. Approved Technical examination in case changing color or engine number 
    4. Insurance policy in case of changing insurance
    5. Official and stamped letter from the company
    6. Presence of concerned person or his legal representative 
    7. Obtaining NOC from the CID of Dubai Police


Licensing

What are the types of certificates that I can request related to my vehicle?
 

  • 1. Vehicle Ownership Certificate
    2. Certificate of non ownership of a vehicle or Vehicle Clearance


Licensing

What are the documents required for issuing commercial plates number?
 

  • 1. Approved formal letter from the company and attached with the company trade license
    2. Insurance of commercial plate numbers
    3. Emirates ID for locals and residents.
    What are the required fees for changing the plate number?
    AED 120, fees are changeable based on the size of number plate


Licensing

What are the documents required for changing the plate number?
 

  • 1. Emirates ID for locals and residents.
    2. In case of companies, NOC for change of a plate number is a must and followed by number plates submitting and the vehicle registration
    3. Submit number plate if available, or Letter from police in case the plates are lost/stolen
    4. Vehicle Registration documents


Licensing

Will there be any permission issued when carpooling the family members and friends?
 

  • No, because this does not run counter to the rules of fighting the illegal taxi practice.
    What are the steps to enroll in Sharekni ?
    Go to www.sharekni.ae and click « New user » 
    Fill in the application and click on « Submit » 
    You will receive an email to the provided email address, to confirm your registration, click on the provided link to complete the application 
    Make sure to provide accurate information in order to successfully register
    How much is the price of Dalili navigation system?
    The price of the GPS device varies from Dhs 600 to Dhs 2000 according to brand and outlet selling it


Licensing

What are the contact details of Dubai Driving Center?
 


Licensing

What are the contact details of Galadary Driving Center?
 


Licensing

What are the contact details of Bel Hasa Driving center?
 


Licensing

What are the contact details of Emirates Driving Center?
 


Licensing

What are the contact details of AL-Ahli Driving Center ?
 


Licensing

What is the difference between (A) parking and (B) parking?
 

  • The (A) parking card can be used for all regions and around the clock (with the exception of Dubai
    Internet City , Dubai Media City ,gold souq and Deira fish market parking.
    The (B) parking card allows the customer to park his vehicle in Parking spaces (Parking outside the main roads)


Licensing

What is the price of the seasonal cards?
 

  • 1. Category A
    Three month 700
    Six months 1300
    One year 2500
    2. Category B
    Three month 450
    Six months 800
    One year 1500


Licensing

What are the categories of parking fines?
 

  • Category 1:     Non payment of fees or failure to but the ticket (150 dirham's).
    Category 2:     Parking longer than specified period in the ticket (100 dirham's).
    Category 3:     Exceeded the maximum parking for more than three hours (some positions are not allowed to stand for more than two hours) (AED 100).
    Category 4:     Parking in the wrong way or illegal parking Like In sand location AED 200/-
    Note:
    The fine if the customers use the parking space for disabled without disable parking permits 500 AED from RTA and 1000 AED from Dubai policeCustomer who's Displaying vehicle for sale in banned area or Dubai public area, they will get a fine of 500 Dhs from the parking inspector
    This type of fine it's already implemented exactly from 2001


Licensing

What are the documents required to apply for a Practical test for new Instructors?
 

  • 1. Copy of the theoretical exam results.
    2. Payment receipt


Licensing

What are the documents required to apply for a Test of instructors for adding a new training category?
 

  • 1. Letter issued by the driving school
    2. Copy of the passport and residence visa
    3. Discharge letter of the traffic penalties
    4. Copy of the driving license
    5. Original copy of the training permit
    6. The applicant shall pass the interview related to the required type


Licensing

What is Drivers Handbook?
 

  • The handbook provides road rules information, including safe driving and crash prevention tips, and information on traffic offences and black points. It provides information about road signs and road markings that are used in Dubai and the UAE. This is the only Dubai Government approved publication of road rules.


Licensing

What are the required documents to modify some of the driving license data/information?
 

  • 1. Applicants' passport
    2. Original Driving license issued from Dubai
    3. Filling the application
    4. Emirates ID (for UAE Citizen & people working in Government and semi-Government


Licensing

What are the Categories of Drivers License?
 

  • 1. Motorcycle
    2. Disabled Carriage
    3. Light Vehicle (Weight should not be more than the 2.5 Ton) or any salon car
    4. Heavy Vehicle (Weight should be more than 2.5 Ton)
    5. Light Bus (The Capacity is less than 26 passengers except the driver)
    6. Heavy Bus (The Capacity is more than 26 passengers except the driver)
    7. Tractor or light mechanical Equipment (Weight is less than 7 Ton)
    8. Tractor or Mechanical Equipment (Weight is more than 7.5 Ton)


Licensing

What are the Documents required for applying to Motorcycle drivers  license ?
 

  • 1. Original Passport with visa page.
    2. Emirates ID ( for UAE Citizen & people working in Government and semi-Government ) + a photocopy of the same.
    3. 2 photos ( passport size)
    4. No Objection Letter issued by the Guardian or sponsor.
    5. File the application form
    6. Eye Test


Licensing

What are the documents required for Renewing of Drivers License?
 

  • 1. Passport photocopy with valid residence visa.
    2. Photos(2)-passport size
    3. Eye Test result from approved opticians
    4. Original Expired Driving License
    5. Renewal fee AED 110.
    6. Emirates ID (for UAE Citizen & people working in Government and semi-Government)


Salik

Are there any exceptions from Toll fees?

 

  • Only vehicles registered as military, police, ambulances, school and college buses, RTA public buses and the disabled are exempted.


Salik

What happens if I do not use the toll gates for a long period of time?

  • If you do not pass through a Salik gantry OR make an account recharge for a period of 5 years then  your Salik account balance will be forfeited. Salik will send you an SMS notification one month, and again at two weeks, prior to the 5 years elapsing, to advice you of the pending account forfeit


Salik

Can I transfer my account balance to my friend’s/relative’s Salik account?


 

  • Salik does not transfer account balances to other accounts.


Salik

I am leaving the country, how do I claim my Salik account balance?


 

  • Salik do not refund account balances. The balance will be kept in your Salik account for 3 years after which time it is forfeited


Salik

What if I sell my car and do not purchase another one, what happens to the balance in my Salik account?

  • First you MUST contact Salik to advise us of the sale of your vehicle so that we can update your Salik account. We will keep your account open with the existing balance ready for when you do purchase a new vehicle.
     Please note that if there is no deduction from your account for 3 years after the date of your last trip; your account balance will be forfeited.


Salik

I have changed my mobile number from the one listed on my Salik account, what do I do?
 


 

  • If you have changed the mobile number that is currently listed on your account you should contact Salik immediately, through the Salik Call Centre (800-72545) or the Salik Contact Us Form or by visiting a customer service center, to update your Salik account details. If you do not inform Salik, we will be unable to send you messages of low balance and other important account information resulting in you receiving violations


Salik

Can I dispute a violation again if I do not agree with the outcome communicated to me?


 

  • If you have any further evidence that supports your dispute, you have the right to appeal the outcome of your original dispute by submitting your request in writing, along with your additional evidence, to the following address

    RTA – ITS – SALIK

    P.O. Box: 118899

    Dubai

    United Arab Emirates


Salik

What documents do I need to dispute my violation?


 

  • Please ensure when disputing a violation that you have the following documents with you:
    - Registration Card
    - Payment Receipt (if the violation is already paid)
    - Personal ID or Labour Card or Driving License
    - Trade License (for Companies only)


Salik

I have received violations that I do not think are correct, what can I do?

  • If you wish to dispute a violation, you can submit a dispute online through Salik’s Violation Management area where an easy to follow wizard will guide you. Alternatively, you can visit any Salik Customer Service Centre and complete a Violation Dispute Form; a Salik customer service representative will be on hand to assist you. Your dispute will be processed and a decision will be sent to you, via SMS, within 15 working days. Note that you can only dispute a violation that has been posted to your account within the last 120 days.


Salik

What are the different types of Salik violation and how much are they?



 

  • There are two types of Salik violation – full details are in the table below


    Violation Type
     
    Definition
     
    Amount (AED)
     

    Insufficient Funds
     (ISF Violations)
     
    When you pass through a Salik toll gate with insufficient funds in your Salik account to cover the toll fee and no Salik account recharge has been made within 5 Business Days after the toll trip.
     
    AED 50 each time you pass through a Salik toll gate.

    There is a maximum of one violation per day.
     

    Unregistered Plate
     (URP Violations)
     
    When you pass through a Salik toll gate with no registered Salik tag on your vehicle and no tag is purchased and registered within 10 Business Days after the toll trip.
     
    AED 100 the first day time pass,

    AED 200 the second time you pass,

    AED 400 each subsequent time you pass.

    There is a maximum of one violation per day.


Salik

How do I check if I have Salik violations?

 


  • You can verify any Salik violations by accessing Violation Management on the Salik website www.salik.gov.ae. You can enter your vehicle’s license plate details and search for both paid and not paid violations.


Salik

If I pass through Al Safa toll gate and then Al Barsha toll gate, do I pay for both?


 

  • If you pass through the Al Safa and Al Barsha toll gates one after the other, within ONE hour and you do not exit the highway in-between the gates, you will only pay one toll fee.


Salik

Do I pay a toll fee for Al Maktoum Bridge even when Floating Bridge is closed?

 

  • No, passing through Al Maktoum Toll Gate is free when the Floating Bridge is closed (between the hours of 10pm – 6am Saturday to Thursday and 10pm – 9am on Friday).

     


Salik

Someone else was driving my car at the time of violation. Do I have to pay?


 

  • Yes. The owner of the vehicle is responsible for all tolls and violations, regardless of who was driving at the time the violation occurred.


Salik

Can I switch the Salik tag between my two vehicles?

 


  • No, your Salik tag should ONLY be used on the vehicle it is assigned to in your Salik account. You cannot use the tag on another vehicle even if the other vehicle is registered in your name, you have to buy a Salik tag for each vehicle you own and wish to use to pass through the Salik toll gates. If you attempt to remove a Salik tag from a vehicle it will be damaged and will no longer work and you will be accountable for the subsequent violations.


Salik

What if I damage or lose my tag?

  • If your Salik tag gets damaged or lost you will need to buy a new tag and replace it.


Salik

What if I sell my vehicle, change my License Plate or purchase another one?

 


  • You must visit a Salik Customer Service Centre or call Salik Call Center on 80072545 right away. We need to deactivate your Salik tag so that your account is not linked to a vehicle you do not own, as you may continue to be charged for the trips that vehicle makes. You should also remove the tag from the windshield when you sell your vehicle. If you purchase a new vehicle, you will need to purchase a new tag at a retail location and provide the details of your new vehicle and your existing account number.
    If you have only changed your license plate, you need to visit a Salik Customer Service Centre or call Salik Call Center on 80072545 so that we can update the details on your account. This is to ensure that you do not receive violations in your account from your old plate number.


Salik

Is my violation a right violation if i did not receive any SMS from Salik ?
 

  • Yes. Any SMS sent by Salik is for added customer service only. All Salik customers are responsible for ensuring that they have their tag registered and have enough funds in their account to pay any toll fees incurred. Customers can check their account balance through the Online Account Option or through the Salik Call Centre or via Kiosks.


Salik

Does Salik notify me through SMS of issues and changes on my Salik account?

 


  • Yes, Salik will notify you about any changes on your Salik account, in addition you can find out about your current balance through the toll system website www.salik.ae as well as the call center 800-SALIK (72545).


Salik

How do I manage my Salik account online?

  • In order to access your online account, you need to set up a username and password by visiting www.salik.gov.ae. Managing your Salik account online allows you to:
    Recharge your own or a friend’s account
    Add a tag/vehicle to your account
    View your toll trips
    View any violations received


Salik

What happens if I don’t have enough funds in my account when I use Salik?

  • If you do not have enough balance in your Salik account and fail to recharge your Salik account within 5 days, you will receive a toll violation of AED 50 each day you pass through a Salik toll gate. To avoid these toll violations, you should always maintain sufficient balance in your account by recharging through one of the various channels available such as the Salik Web site, participating banks or Salik Recharge Cards or e-Voucher.


Salik

How do I check my account balance?

 

  • You can verify your account balance by calling 800-SALIK(72545) or by accessing your Salik account via the web at www.salik.ae or via Kiosks.


Salik

How do I recharge my Salik account?

  • You are able to recharge your Salik account using the method that is most convenient to you such as through participating Banks, the Salik web site, the Smart Salik App, by Mobile Payment, by SMS, by using one of the many Salik kiosks or by calling 800-SALIK (800-72545). Depending on the channel you choose you can use your credit card, a Salik Recharge card, an e-Voucher, direct debit from a bank account, or cash. Click Here to find out more.


Salik

Can I add vehicles (tags) to my existing account?

  • Yes. When you fill out the application while purchasing the tag, indicate that you have an existing account. Let us know the account number and the new tag will be added to your existing account.
    If you do not receive a SMS from Salik within 10 days of purchase acknowledging that your new tag was registered, you should contact Salik.


Salik

Can I have a different Salik account for each of my vehicles?

  • No. One Traffic File Number can only be on one Salik account and vice versa except if you have a different Traffic File Number for a vehicle registered with another Emirate. In such a case both Traffic File Numbers can be on the same account.


Salik

Will I have a separate account for every tag?

  • No. Every vehicle must have its own unique tag and you can register as many tags as you like on one Salik account, as long as all the related vehicles have the same Traffic File Number.


Salik

Can I drive through the toll zone immediately after buying a tag?

 

 

  • Yes. If your tag is installed properly and a tag application form has been submitted with all the required information, the toll will be charged to your account and no violation will occur.
    If you have not received a SMS from Salik within 10 days of purchase acknowledging that your new tag was registered, you should contact Salik.


Salik

How much does the subscription and tag cost?
 

  • The cost of SALIK subscription is AED 100, including AED 50 for cost of tag and 50 for the prepaid toll balance will be added into Salik account.


Salik

What happens if I don’t have a Salik tag and I pass through a Salik Toll Gate?

 

  • If you pass through a Salik toll gate without a Salik tag on your vehicle, you must purchase a tag within 10 days to open a Salik account or add the new tag to your existing Salik account. Failure to do this will result in toll violations of AED 100 for the first day you pass, AED 200 for the second day and AED 400 for each subsequent day you pass through the gate


Salik

Where can I purchase my Salik Tag?

 

  • You can purchase your Salik tag from selected branches of Emarat, EPPCO/ ENOC or ADNOC petrol stations and also from Dubai Islamic Bank or Emirates NBD Bank.
     
    If you have not received a SMS from Salik within 10 days of purchase acknowledging that your new tag was registered, you should contact Salik.


Salik

Where can I pay Salik Violations?

 

  • Salik Violations can be paid by visiting www.rta.ae and clicking Fines Enquiry & Payment.

     They can also be paid through the Dubai Police website for Dubai violations or Abu Dhabi Police website for Other Emirate violations, by visiting the Vehicle Registration Department or through internet banking if you are an Emirates NBD customer.


Salik

Mention Salik Gates in Dubai?
 

  • 1 - Gate of Al Garhoud Bridge.
    2 - Al Maktoum Bridge.
    3 - Safa gate.
    4 - Al Barsha gate.
    5 - Mamzar Gate (Al Ittihad Rd.).
    6 - Airport Tunnel Gate.


Salik

How can I check my Salik Fines? Can I place a dispute against them?
 

  • Yes you can dispute against them.
    Fines can be checked by:
    1. Visiting the Salik web site, www.salik.ae 
    2. Calling the Salik contact center 800-Salik (72545). 
    3. Visiting the SALIK walk-in customer service locations


Salik

How can recharge salik account?

  • You are able to recharge your Salik account using the method that is most convenient to you such as the web or mobile payment using your credit card, at services providing banks,using supported Kiosks or by Salik Recharge Cards or e-Voucher using the web, by calling 800-Salik (72545) or by SMS. 
    Please visit Salik website (http://www.salik.gov.ae/Services) to find out more.


Public Transport

Where are the stations of Dubai Ferry?
 

  • 1. Ghubaiba station next to HSBC Bank
    2. Station Marina Dubai (Dubai Marina)


Public Transport

What is the Schedule of Dubai Ferry?
 

  • Al Ghubaiba
    11:00 - Al Ghubaiba – Dubai Marina Mall
    15:00 -Touristic Trip (Evening Tea)
    17:00 - Sunset Trip / Photography
    Dubai Marina Mall
    11:00 Dubai Marina Mall to Al Ghubaiba
    15:00 Evening Tea
    17:00 Sightseeing & Photography


Public Transport

What are the Itineraries water bus schedules?
 

  • 1. Line B1: From Al Seef station to Baniyas to Dubai Old Suok - (Turns Back)
    2. Line BM1: From Marina Terrace to Marina Walk and then pass by Marina Mall and ends with Marina Prominade (Turns Back)


Public Transport

What is Ladies Taxi Fare?
 

  • 1. Dubai International Airport Area Dh. 25.00
    2. Day Time - 6:00am to 10:00pm 
    Hired on Road / Street Pickup Dh. 6.00 
    Booking through Dispatch Center Dh. 6.00 
    3. Night Time - 10:00pm to 6:00am 
    Hired on Read / Street Pickup Dh. 7.00 
    Booking through Dispatch Center Dh. 7.00


Public Transport

How many taxis available for ladies Taxi?
 

  • 26 taxis available.


Public Transport

What is taxi booking service for people with disabilities?

  • Customer calls the section of booking & distributing on 04 2080808, providing the location's details. Booking officer will enter the details in to the system & direct the nearest available taxi to the customer's location.
     


Public Transport

What is the procedure of Renew a school bus driving permit?

  • 1. The renewal should be within one month after the expiry of his previous driving permit.
    2. To submit a disease-free and not taking drugs and alcohol certificate.
    3. To pass the theoretical test to be conducted by the Agency, which are related to the training 4. course materials.
    5. The driver should submit the traffic black points report from Dubai police.
    6. To register in and attend the basic (School Bus Driving) training course.


Public Transport

How can I rent the public buses?

  • Customer needs to apply Online.
    1- Visit RTA Website 
    2- Click on public buses 
    3-click on TAJEER service 
    4-Fill the application form then submit
    Note: The service available only in the RTA official time from 7:30 am to 2:30 pm from Sunday to Thursday.


Public Transport

What is the procedure of getting a school bus driver License?

  • 1. He should be a holder of a heavy bus driving license. 
    2. He should be at least 25 years old. 
    3. He should be of a good conduct and has no criminal records. 
    4. The driver should submit the traffic black points report from Dubai police. 
    5. To submit a disease-free and not taking drugs and alcohol certificate. 
    6. He should be familiar with Arabic & English Language. 
    7. To register in and attend the basic (School Bus Driving) training course. 
    8. To pass the theoretical test to be conducted by the Agency, this is related to the training course materials.
     


Public Transport

Is it possible to use mobile on the underground sections of the Dubai Metro?

  • The Metro has.underground mobile coverage; therefore mobile phones can be used in underground stations and inside the trains.


Public Transport

Where to pay the fines of green line metro station?

  • Fine Payments & refunds can be made at the following stations:
    1. Al Nahda
    2. Khalid bin Al Waleed
    3. Oud Metha


Public Transport

Can I get General Information about RED Line?

  • 1-Elevated Part:47.4 KM 
    2-Underground Part:5.5 KM 
    3-Total Part:52.9 KM 
    4-No.of elevated Stations:25 stations. 
    5-No. of underground station:4 stations. 
    6-Total No. of stations:29 stations. 
    7-No. of Depots: 2 Al Rashidya & Jebel Ali Depots. 
    8-Park & Ride Facility:2 Rashidiyah & Nakheel harebour and tower. 
    9-Required Time:49 Months. 
    10-Number of Trains:
    22 trains From: Saturday till ThursdayFrom:05:00PM till 09:00PM 
    17 Trains From: Saturday till Thursday From:06:00AM till 05:00PM
    Fridays: 17 Trains


Public Transport

Where can I buy a Tram ticket or card?

  • nol Cards are available at Dubai Metro stations and retail outlets at petrol stations.


Public Transport

Which Tram stations are integrated with Metro?

  • The Dubai Tram provides connectivity to Jumeirah Lakes Towers and DAMAC Properties Metro stations. Footbridges provide a direct link between the two adjacent Tram and Metro stations for a smooth and seamless interchange for passengers.


Public Transport

What are the operational hours of Dubai Tram?

  • Weekdays (Saturday to Thursday) – From 6:30 AM to 1:00 AM (the next day). - Fridays – From 9:00 AM to 1:00 AM (the next day).


All Guides


Nol

Will there be any special offers during festivals like Eid?

  • On special occasions and festivities, RTA will announce fare-free days, where any passenger with a valid Nol Card


Nol

Why is it being introduced?

  • The Nol Card is being introduced to allow passengers to pay for different public transport use with a single card, in a convenient and safe way. This will eliminate the need to carry cash and the need to calculate the fare for the journey being taken, as the card will do this automatically.


Nol

Where can I use my Nol Card?

  • Nol Cards can be used on Metro, Buses, Water Buses,Tram and Paid Parking Zones using the same card.


Nol

Where can I buy and top up my Nol Card?

  • You can buy and top up your Nol Card at ticket offices, some ticket vending machine, RTA authorized sales agents.

    • Ticket Offices are available in all Metro stations and all Bus stations.  
    • Ticket vending machines are available in all Metro and Bus stations and some Bus stops, as well as other popular places such as shopping malls and airports. 
    • Authorized sales agents will be announced by RTA later on. 
    • You can order special design through online NOL store website. 
    • In the future, auto-top-up service will be offered to automatically top-up your Nol card using your credit / debit card when it reaches a certain amount.


Nol

What will children pay?

  • Children below 5 years of age and below 90cm (Metro) will travel for free (no card required). Children above 5 will have to get a valid Nol Card / Ticket. 
    In the future, RTA will introduce a 50% discount for Students as well as discounted 7 days,30 days, 90 days and 365 days passes.


Nol

What is a suitable place to keep the Card / Ticket?

  • It is advisable to keep your Card in a protective wallet and away from electronic equipment such as mobile phones.


Nol

What is a Nol Card?

  • A Nol Card is a smart card that allows you to use Bus, Metro, Waterbus, as well as RTA paid Parking with a single card. It has a 'touch & go’ function which means, you simply tap it on the entry point of any of the above services and the system will then automatically deduct the correct fare. It’s quick and easy to use and means you no longer need to carry cash to get around Dubai. 


Nol

What do you mean by “contactless” card? 

  • This means that all you have to do is hold your card over a Nol Card Reader and the reader shall detect your card, i.e. no need for swiping or inserting your card. It is advisable to touch your card on the reader for a quick and successful detection.


Nol

What are the prices of cards and tickets?

  • The initial cost of a Nol Red Ticket is AED 2; which can be reloaded up to 10 trips, the cost of trip varies depending on the number of zones passed. The cost of Nol Silver Card and Nol Gold Card is AED 25 which includes an initial e-purse value of AED 19. The Nol Blue Card costs AED 70 which includes an initial e-purse value of AED 20.


Nol

What are the cost of trips?

  • Fares vary based on the number of zones passed, but generally for cards, the fares range from AED 3 for one zone to AED 7.50 (for an all zone trip). 
    When using the Nol Red Ticket, the prices are slightly higher.


Nol

Is there anything that can damage a Nol Card?

  • As the Nol Card contains a micro chip and an aerial it should not be bent, cut or used in an inappropriate manner. In addition, do not hold more than one card over a Nol Card reader at one time as this may result in processing failure or the wrong card being unintentionally used.


Nol

How Nol Cards and Tickets Work?

  • Nol Card is a contactless smart card, you just hold your Nol Card over a Nol Card reader, and the reader is able to automatically validate the card, and deduct a trip or deduct the correct fare for the journey taken.


Nol

Can I still use Cash to travel?


  • You will not be able to use cash to pay for Bus, Metro and Water Bus. But you can still use cash to pay for RTA Paid Parking.


Nol

Are there any discounts or discounted packages?

  • Children below 5 years can travel for free without a card. 

    RTA has already introduced 50% discounts with new products such as daily pass, 7 days pass, 30 days pass, 90 days pass and 365 days pass for everyone. 50% discount will only be available for Students, Social Affair and Senior Citizens or residents, as well as free travel for people with disabilities. RTA will also introduce a loyalty points program which allows you to redeem points for variety of benefits.


Nol

Are fares different at weekends?, Or off-peak times?

  • No, currently fares are the same at weekends and off-peak times. 


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