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About the Metro

Dubai Metro, with its Red and Green lines, is one of the most advanced and modern rail systems. It offers a wide range of luxurious services:

Train Structure

A Dubai Metro train comprises of various types of cabins, designated for different types of commuters, which include nol gold card holders cabin, designated group of cabins for women and children and general cabins.

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Gold Class

Private cabins for gold class tickets holder only, that have wide leather seats and panoramic views

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Women & Children

There are cabins designated for only women and children commuters.

Facilities & Equipment

Here is all the information you need to know about the facilities and equipment while you are on-board the Metro.

Wi-fi on the move

Wi-fi on the move

Wi-Fi access throughout the Metro network.Complete mobile phone coverage across the entire network.

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3000+ CCTVs

Over 3000 CCTVs in trains and stations to monitor any security infringements on the trains.

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Dedicated Metro Police

Dedicated Metro Police force to enforce rules

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Emergency Call Box

Emergency Call Box (ECB) available in each train and station.

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Radio Link

Integrated radio system between the Metro and emergency services.

Accessibility

Convenience for the commuters has always been a prime focus of the Dubai Metro service, and in that regard, below are the accessibility services that are available for the metro users:

Tactile Guidance Path

Tactile Guidance Path

Contrasting tactile guidance path for those with difficulty in seeing.

Platform Alerts

Platform Alerts

Platform alerts such as audible beeps when doors open and close and corresponding flashing light signals.

Wheelchair Access

Wheelchair Access

Dedicated spaces for wheelchair users on all trains.

Lift Access icon

Lift Access

Lift access available to all metro station levels.

Informative Displays

Informative Displays

Information displayed on screens throughout trains and stations.

Rules & Code of Conduct

Etiquette
  • 1

    Please don't push

  • 2

    Please respect personal space

  • 3

    Please move along the platform

  • 4

    Please give way to other people

  • 5

    Please move down into the cabins

  • 6

    Please allow passengers to get off the train before you get on

Baggage Policy

2Suitcases permitted per passenger

1 x Large Suitcase

Dimensions should not exceed
81cm x 58cm x 30cm

1 x Small Suitcase

Dimensions should not exceed
55cm x 38cm x 20cm

All luggage must be stowed in the dedicated luggage area, which can be found in each cabin.

Rules and fines

Learn about the fines related to the following categories in addition to some policies.

AED 200
  • Using Public Transport and Public Transport Facilities and Services, or entry into/exit from areas where fare is applicable, without payment of the applicable fare.
  • Failure to present the Unified Card upon request.
  • Using a card designated for others.
  • Using an expired card.
  • Using an invalid card.
  • Selling nol cards without prior permission from the Authority.
AED 500
  • Using Counterfeit card.
AED 100
  • Entry into restricted areas inside Public Transport and Public Transport Facilities and Services in violation of posted warning signs and boards.
  • Standing or sitting in non- passenger areas inside Public Transport and Public Transport Facilities and Services.
  • Putting feet on seats.
AED 200
  • Selling or promoting, in any way goods and commodities inside Public Transport and Public Transport Facilities.
  • Failure to comply with the instructions of the inspectors or authorised personnel of the Authority or obstructing the performance of their duties.
  • Using Public Transport and Public Transport Facilities and Services contrary to the Authority’s instructions posted on signboards.
AED 100
  • Causing a disturbance or inconvenience in any way to users of Public Transport and Public Facilities and Services.
  • Accessing or sitting in areas designated for specific categories.
  • Eating and Drinking in areas where eating and drinking are not allowed.
AED 300
  • Sleeping in passenger shelters or any place where sleeping is prohibited.
AED 2000
  • Damaging, vandalising or destroying equipment or seats on Public Transport and Public Transport Facilities and Services.
AED 100 per day & Up to 1000
  • Parking vehicles in areas designated for metro users for a period exceeding the permitted period.
AED 100
  • Bringing animals into Public Transport and Public Transport Facilities and Services, except guide dogs for blind persons.
AED 200
  • Spitting, littering, or performing any act that would compromise the cleanness of Public Transport and Public Transport Facilities and Services.
  • Smoking inside Public Transport and Public Transport Facilities and Services.
AED 100
  • Misusing lifts or escalators.
  • Boarding the Public Transport Facilities and Services by climbing or jumping.
  • Opening the doors or attempting to access or leave Public Transport while it is moving between stations and stops.
  • Carrying or using materials or equipment that may cause inconvenience to users of Public Transport and Public Transport Facilities and Services or endanger their safety.
AED 200
  • Causing any distraction or obstruction to driver of Public Transport Facilities and Services while he is driving.
AED 500
  • Carrying Alcoholic beverages inside Public Transport and Public Transport Facilities and Services.
AED 1000
  • Carrying hazardous items, including weapons, sharp tools or inflammable materials, inside Public Transport and Public Transport Facilities and Services.
AED 2000
  • Using any security or safety device or tool, including emergency exits where it is not necessary.
Unaccompanied Minors Policy:
  • Below 8 years: It is not allowed to use public transport without the company of adults.
  • Between 8 to 11 years: a permit to be issued by their parents except for inter-city busses.
  • From 12 years and above: It is permitted to travel on public transportation without the company of adults.

Metro Projects

Dubai Metro Blue Line project
HH Sheikh Mohammed bin Rashid Al Maktoum has endorsed the route of the Dubai Metro Blue Line project
 

Dubai Metro Blue Line Project

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai, has approved the Dubai Metro Blue Line project, a new 30 km metro route that will strategically link key areas in the emirate through 14 stations, serving the anticipated growth of around one million residents. It will include three key interchange points like the Creek Station on the Green Line, Centrepoint Station on the Red Line, and Dubai International City Station 1 as well as the iconic station at Dubai Creek Harbour. The project is scheduled for completion in 2029, coinciding with the 20th anniversary of the Dubai Metro.

The Blue Line extends in two directions. The first one originates from the Creek interchange station at the Green Line in Al Jaddaf, passing through Dubai Festival City, Dubai Creek Harbour, and Ras Al Khor, and from there to International City (1) that includes the interchange station. It continues towards International City (2)&(3), then to Dubai Silicon Oasis reaching Academic City. The second direction of the Blue Line extends from centrepoint interchange station at the Red Line in Al Rashidiya, passing through Mirdif and Al Warqa reaching International City (1) interchange station. It will also offer a direct connection between Dubai International Airport and nine key areas along the line namely Mirdif, Al Warqa, International City 1 and 2, Dubai Silicon Oasis, Academic City, Ras Al Khor Industrial Area, Dubai Creek Harbour and Dubai Festival City.

Furthermore, the Blue Line sets a precedent as the first transport project of its kind to adhere to green building regulations and specifications, achieving platinum category status.

View all projects

RTA mobile apps

RTA strives to make you happy. It aims to support Dubai’s transformation into a smart city and foster its strategic goals. To achieve that, RTA provides a fast and easy access to its services via smart applications designed to meet your needs.

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