Roads & Transport Authority - News Details

Dubai’s Roads and Transport Authority (RTA) has introduced 15 new air-conditioned rest areas for delivery bike riders at key bus and metro stations across the Emirate. The initiative supports RTA’s ongoing efforts to improve road safety, enhance quality of life, and provide essential services and comfort for this segment during the midday work ban. The ban, which prohibits outdoor work under direct sunlight from 12:30 PM to 3:00 PM daily, is currently in effect and will continue until 15 September.

The establishment of these temporary rest areas complements RTA’s efforts to provide air-conditioned shelters for delivery bike riders, which previously included the installation of 40 permanent facilities across key locations in the Emirate. The exterior design of these shelters was carefully developed to reduce the impact of direct sunlight while ensuring effective insulation without obstructing visibility. Internally, the shelters are equipped with various amenities, such as water dispensers, mobile phone charging stations, and ample nearby parking for motorbikes, among other features that enhance rider comfort and promote their compliance with traffic rules and regulations.

The newly established temporary rest areas are being supplied with 7,500 ready-made hot meals courtesy of the UAE Food Bank, in partnership with Deliveroo. The initiative seeks to provide free meals to delivery riders in recognition of their daily service to the community and their critical contribution to the emirate’s economy, especially amid the rapid expansion of the delivery sector.

The new rest areas have been set up at the following bus stations: Gold Souq, Al Satwa, Al Jafiliya, and Oud Metha. They are also available at the following metro station exits: e& (Exit 1), Al Qusais (Exit 1 and 2), Emirates Towers (Exit 1), Insurance Market (Exit 2), Centrepoint (Exit 1), Al Furjan (Exit 1), Business Bay (Exit 2), DMCC (Exit 2), ADCB (Exit 2), and BurJuman (Exit 4).

RTA is committed to providing a safe and comfortable environment for delivery bike riders and enhancing their road safety, especially given the remarkable growth this sector has seen in recent years in response to rising public demand for goods.

RTA has developed an integrated framework for the delivery sector to ensure the provision of high-quality services to the public. This includes setting specific regulations and conditions governing the activity, alongside various initiatives aimed at supporting the sector’s key performance targets. 

The initiative seeks to support delivery riders, who represent the backbone of the delivery sector, while raising public awareness of their essential role. It also aims to curb food waste by redistributing surplus meals in a safe and organised manner. The initiative aligns with a broader strategy to promote sustainability and foster partnerships with the private sector.
 The UAE Food Bank exemplifies an integrated model of the humanitarian approach championed by the UAE’s leadership, which places charitable work and social solidarity at the core of sustainable development. The UAE Food Bank believe that providing food to those in need is not merely an act of charity, but a humanitarian and moral obligation that reflects the values of generosity and solidarity on which our nation was built.