Roads & Transport Authority - Service Details

• RTA Website

• RTA Dubai

• Customer Happiness Centre - Umm Ramool
  
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Al Kifaf
• Tasjeel Al Tawar
• Barsha Tasjeel
• Muhaisna Shamil
• Tamam Vehicle Testing
• Al Qusais Tasjeel
• Wasel Vehicle Testing - Al Jaddaf

To pay fines

Through Website

1. The customer logs in to the company account and goes to Dashboard to view the fines, or goes directly to Fines Inquiry and Payment page.
2. The customer enters the fine number, plate details, driving licence number or the traffic file number (if not logged in)
3. The customer pays the required fees by credit or debit card.
4. The customer receives the payment receipt through SMS and email.

Through Smart Apps or Self Service Machines

1. The customer applies for the service.
2. The customer enters the fine number, vehicle plate number or the traffic file number.
3. The customer settles the required fees in cash or by credit/debit card.
4. The customer receives the payment receipt through SMS or e-mail.

To dispute fines

1. The customer applies for the service through RTA website and uploads the required documents.
2. The customer receives the dispute application reference number and then its status (approved/rejected) through SMS within 30 working days from the date of receipt of the appeal. This duration can be extended if required.
3. If the application is approved, the fine status is amended and the refund amount transferred to the customer's bank account within 5 days.
4. If the application is rejected, and the fine has not yet been paid, the customer receives the fine details and payment modes and channels through email and SMS and can view them on his dashboard.

• Online Channels: instantly.
  

This service has no validity.

To pay fines

• Payment receipt.

To dispute fines

• Dispute application number and then its status (approval or rejection)
• If the application was approved, the fine is cancelled from the system and refunded if already paid.

• To dispute fines the customer can only apply through the website.
• The customer can only pay fines in Customer Happiness Centres in case he's applying for another service such as renewing, registering, or changing the possession of a vehicle.