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Manage the e-Wallet Account

This service enables you to manage your e-Wallet account that includes the following services: View Transaction History, Reset PIN, Update PIN, Update Trade Licence data, Service Subscription, and Update Account Information.

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Apply Now
Eligibility
Individuals and companies are eligible to apply for this service.
Required documents
  • This service has no required documents.
Service fees
  • This service is free.
Process time
  • Instantly.
Website
Process

If the customer doesn’t have an e-Wallet account

  1. The customer clicks the log in button on RTA Website.
  2. The customer selects individuals/companies.
  3. The customer logs in.
  4. The customer creates an account for individuals/companies if he didn't have an account.
  5. The customer fills in the requested information and creates the account.
  6. The customer logs in to RTA website.
  7. The customer clicks on the e-Wallet icon.
  8. The customer clicks on Create e-Wallet Account.
  9. The pre-filled e-Wallet account creation form is displayed.
  10. The customer confirms the information and agrees to the terms and conditions, then clicks Create Account.
  11. The customer receives the e-Wallet number and the PIN code by e-mail.
  12. The customer logs in to his RTA account.
  13. The customer clicks on the e-Wallet icon.
  14. The customer clicks on Link e-Wallet Account.
  15. The customer fills the e-Wallet account details and clicks on Link.
  16. The customer is redirected to Manage e-Wallet Account.

To reset PIN code

  1. The customer logs in to RTA Website.
  2. The customer clicks on Reset PIN code.
  3. The customer clicks on Confirm.
  4. The customer receives the PIN code on the registered e-mail.

To update PIN code

  1. The customer logs in to RTA Website.
  2. The customer clicks on Update PIN code.
  3. The customer enters the old PIN code.
  4. The customer adds the new PIN code and clicks on Confirm.

After updating the RTA account, customer should complete the following steps to update his trade licence to proceed with applying for e-Wallet account creation:

  1. The customer logs in to the RTA account.
  2. The customer clicks on Update Company Profile.
  3. The customer clicks on Edit Expiration Date.
  4. The customer modifies the issuing and expiration date and attaches a copy of the updated trade licence.
  5. The customer clicks on Confirm.
  6. The customer visits the RTA website.
  7. The customer clicks on Update Company Profile.
  8. The customer enters the PIN code and clicks on Send.

To Update Account Information

  1. The customer logs in to RTA Website.
  2. The customer clicks on Update Account Information.
  3. The customer updates the required information.
  4. The customer clicks on Confirm.

To Update the Password

  1. The customer logs in to RTA Website.
  2. The customer clicks on Update Password.
  3. The customer enters the old and new password.
  4. The customer clicks on Confirm.

To View Transaction History

  1. The customer logs in to RTA Website.
  2. The customer clicks on e-Wallet tab.
  3. On the e-Wallet dashboard, the customer enters the start and end date for the transaction history report and clicks on Confirm.

To Subscribe to the Service

  1. The customer logs in to RTA Website.
  2. The customer clicks on e-Wallet tab.
  3. The customer clicks on Service Subscription from the left navigation panel.
  4. The customer selects the service he wants to subscribe to from the list.
  5. The customer enters the required information and clicks Subscribe.

If the customer has an e-Wallet account that is not registered in the e-services

  1. The customer logs in to RTA Website.
  2. The customer clicks on the e-Wallet tab.
  3. The customer fills in the details of the e-Wallet account and clicks on Connect.
  4. The customer clicks on Link e-Wallet Account.
  5. The customer is redirected to Manage e-Wallet Account.
Average waiting time
  • Instantly.
Validity

Permanent.

What you will get
  • View Transaction History
  • Reset PIN
  • Update PIN
  • Update trade licence data
  • Service Subscription
  • Update Account Information.
Terms and conditions
  • The customer must have an account on RTA website linked to his e-Wallet account.
  • To reset the e-Wallet PIN the customer should have a valid trade licence.
  • In order to access and manage the e-Wallet account, the customer must link his e-Wallet to his RTA profile.
  • If the customer needs a transaction history for more than 30 days, he must send an official request letter with the company stamp. However, RTA can only provide the transaction history for the past 6 months.
FAQs
  • Question 1: How many days of transaction history is displayed on the website?

Answer 1: 30 days.

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