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Apply for Disputing Tram Fines

This service enables you to dispute your tram fines and learn more about tram violations and fines in Dubai.

Eligibility
Individual customers who receive a fine while using Dubai Tram are eligible to benefit from this service.
Required documents
  1. Fine number on the Fine Notification
  2. Fine payment receipt (if the fine is paid)
Service fees
  • This service is free.
Process time
  • Up to 14 working days to receive a response to the Fine Dispute.
Email
  • appeal.dubaimetro@rta.ae
  • ask@rta.ae
Call Centre
  • 8009090.
Process

Through email

  • The customer sends an email including a scanned copy of the Fine Notification, explaining the reason behind appealing the fine
  • The customer receives an SMS from RTA with the case number and expected response date.

Through call centre

  • The customer contacts the call centre on 8009090
  • The customer follows the voice instructions
  • The call is transferred to the customer service to complete the required details (personal details and the details of the violation)
  • The customer receives an SMS from RTA with the case number and expected response date.
Average waiting time
  • Instantly.
Validity

30 days.

What you will get
  • SMS from RTA when appealing the fine.
Terms and conditions
  • In order to ensure that Dubai Tram is used safely and securely, the violations and fines schedule is applied. Inspectors patrol in tram stations and cabins to make sure customers are properly using the provided service.
  • The customer must appeal the fine within 30 days after receiving the fine.
  • The customer can pay fines on the spot and receive a payment slip from the Inspector, or at the Happiness Centres located in Al Barsha, Al Manara, Al Kifaf and Al Tawar.
FAQs

This service has no FAQs.


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