Service Details

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Apply for an Insurance Refund Certificate

This service enables you to apply for issuing a refund certificate of the insurance amount for a disposed-of vehicle.

Eligibility
Individual customers, citizens and residents, and companies are eligible to apply for this service.
Required documents

For individuals

  1. Original Emirates ID to update the information
  2. Document stating the data of the vehicle.

For companies

  1. Official letter in Arabic from the company
  2. Copy of the trade license
  3. Document stating the data of the vehicle.
Service fees
  • 100 AED certificate fee
  • +20 AED Knowledge and Innovation fees.
Average processing time
  • Website: instantly
  • Mobile application: instantly
  • Service centres and service providers: 10 minutes.
Website
Mobile Application
Service Centres
Call Centre
  • 8009090.
Process

Through website and mobile application

  • The customer logs in using the username and password
  • The customer enters the number of the plate and its code
  • The customer proceeds to insurance refund certificate
  • The customer is required to settle the fees by credit card
  • The customer receives the service from the service centre (Deira or Umm Ramool) or through a courier company for a charge of 25 AED. The courier company makes 3 attempts to deliver the service before sending it back to the centre where the customer collects it.

Through service centres

  • The customer submits the required documents
  • The customer is required to settle the fees
  • The customer receives the certificate.
Validity

Permanent.

What you will get

Refund certificate of the insurance amount.

Terms and conditions
  • The customer or the legal representative must be present in person
  • The customer is required to settle all the traffic fines before receiving this service
  • The customer cannot apply for the refund certificate online if the buyer/new owner has made another transaction with the vehicle. For example:
    • Transferring the vehicle to the buyer's name
    • Transferring the vehicle to another emirate or exporting it or issuing a possession certificate ( a second transaction)

In this case the seller will not be able to apply for the insurance refund certificate online, and can only apply for the certificate in the Customer Happiness Centre - Deira.

    FAQs
    • Question 1: Can the customer apply for this transaction online if the vehicle ownership has been transferred to another person?

    Answer 1: If the vehicle ownership was transferred to another person in Dubai, the system will view the vehicle as registered and the transaction cannot be done online or via the call center. Therefore, the customer needs to proceed to Deira Licensing and apply for this transaction.

    If the vehicle ownership was transferred to another Emirate/exported/registered on a possession certificate, the transaction can be done online.


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