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Applying For An Insurance Refund Certificate

This service enables you to apply for issuing an insurance refund certificate for a vehicle that the customer disposes of.


Individual customers, citizens and residents, and companies are eligible to apply for this service.

Required documents

For individuals:

  1. Original Emirates ID to update the information
  2. Document stating the data of the vehicle

For companies:

  1. Official letter in Arabic from the company + copy of the trade license
  2. Document stating the data of the vehicle


Insurance refund certificate.

Service fees

  • 50 AED certificate fee
  • +20 AED knowledge and innovation fees.



Average processing time

  • Mobile application: instantly
  • Website: instantly
  • Service centres and service providers: 10 minutes.

Ways to apply


Through website and mobile application:

  • The customer logs in using the username and password
  • The customer enters the number of the plate and its code
  • The customer proceeds to insurance refund certificate
  • The customer is required to settle the fees by credit card
  • The customer receives the service from the service centre (Deira or Umm Ramool) or through a courier company for a charge of 20 AED. The courier company makes 3 attempts to deliver the service before sending it back to the centre where the customer collects it.

Through service centres:

  • The customer submits the required documents
  • The customer is required to settle the fees
  • The customer receives the certificate.

Terms and conditions

  • The customer or the legal representative must be present in person
  • The customer is required to settle all the traffic fines before receiving this service
  • The customer cannot apply for the refund certificate online if the buyer/new owner has made another transaction with the vehicle. For example:
  1. Transferring the vehicle to the buyer's name
  2. Transferring the vehicle to another emirate or exporting it or issuing a possession certificate ( a second transaction)
    • In this case the seller will not be able to apply for the insurance refund certificate online.
    • The customer can only apply for the certificate in the Customer Happiness Centre - Deira.


This service has no FAQs.

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