Roads & Transport Authority - Service Details

• RTA Website

• Dubai Drive

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Al Kifaf
• Tasjeel Al Tawar
• Barsha Tasjeel
• Muhaisna Shamil
• Tamam Vehicle Testing
• Al Qusais Tasjeel
• Wasel Vehicle Testing - Al Jaddaf

Through the website and smart app

1. The customer logs in using his username and the password.
2. The customer selects Licensing Services.
3. The customer selects My vehicles (more).
4. The customer enters the required information.
5. The customer settles the required fees by credit card.
6. The customer receives the certificate electronically.

Through Self Service Machines

1. The customer clicks on Issuance of Certificate in the Services page.
2. The customer selects Insurance Refund Certificate.
3. The customer enters the data of the vehicle and the name of the insurance company, then clicks on Search
4. The customer checks the data and payment details that appear on the screen
5. The customer settles the required fees
6. The customer receives the certificate through email.

• Instantly.

Permanent.

Insurance refund certificate.

• The customer settles all the required traffic fines before receiving this service.
• The customer cannot apply for the refund certificate online if the vehicle ownership was transferred to another person in Dubai. In this case the seller must apply for the certificate manually at the Customer Happiness Center - Deira only.