Text Size

Audio help

Sign language



Other Languages

Disclaimer: This translation is powered by Google, RTA is not responsible for the accuracy of the translation

To revert back to original language please click Show Original in the google toolbar that will appear on top of the page.

Home/ RTA Services / Service Details
Share icon
linked share whatsapp share

Apply for an Insurance Refund Certificate

This service enables you to apply for issuing a refund certificate of the insurance amount for a disposed-of vehicle.

Apply Now
Apply Now
Individual customers, citizens and residents, and companies are eligible to apply for this service.
Required documents
  1. Original Emirates ID to update the information
  2. Document stating the data of the vehicle.
Service fees
  • 100 AED certificate fee
  • +20 AED Knowledge and Innovation fees.
Process time
  • Website: unidentified
  • Smart application: unidentified
RTA Smart Apps
Call Centres
  • 8009090

Through Website or Smart Application

  • The customer logs in using the username and the password.
  • The customer selects Licensing Services.
  • The customer selects My vehicles (more).
  • The customer enters the required information.
  • The customer settles the required fees by credit card.
  • The customer receives the certificate electronically.
Average waiting time
  • Website and Smart App: N/A.


What you will get

Refund certificate of the insurance amount.

Terms and conditions
  • The customer or the legal representative must be present in person.
  • The customer settles all the required traffic fines before receiving this service.
  • The customer cannot apply for the refund certificate online if the buyer/new owner has made another transaction with the vehicle. For example:
    • Transferring the vehicle to the buyer's name
    • Transferring the vehicle to another emirate or exporting it or issuing a possession certificate ( a second transaction).

In this case the seller will not be able to apply for the insurance refund certificate online. He must apply for the certificate manually at the Customer Happiness Center - Deira only.

  • If the fees due to purchase the numbers are not paid, the amount will be deducted from the insurance.
  • Question 1: Can the customer apply for this transaction online if the vehicle ownership was transferred to another person?

Answer 1: If the vehicle ownership was transferred to another person in Dubai, the system will view the vehicle as registered and the customer needs to proceed to Deira Licensing and apply for this transaction.

If the vehicle ownership was transferred to another Emirate or exported or registered on a possession certificate, the transaction can be done online.

Home/ RTA Services / Service Details

You are being redirected to an external website

Please wait a moment ...

Content loading ...

Please wait for a moment