• RTA Website

Apply for e-Wallet Account

Through Website (Individuals)

1. The customer creates an account for individuals through the website.
2. The customer logs in to the website.
3. The customer selects RTA e-Wallet.
4. The customer clicks Apply for e-Wallet Account.
5. The e-Wallet account form is displayed.
6. The customer enters the Emirates ID and date of birth and clicks Validate your ID.
7. The customer reviews the information and selects the Nationality and Emirate from the dropdown.
8. The customer uploads both sides of the Emirates ID by clicking Upload Documents and then Submit.
9. The e-Wallet account is created immediately upon submission.

Through Website (Companies)

1. The customer creates an account for companies through the website.
2. The customer logs in to the website.
3. The customer selects RTA e-Wallet.
4. The customer clicks Apply for e-Wallet Account.
5. The e-Wallet account form is displayed.
6. The customer fills in the required information.
7. The customer reviews the information.
8. The customer uploads the trade licence and the signed authorisation letter by clicking Upload Documents and then Submit.
9. The customer confirms the information and agrees to the terms and conditions.
10. The customer clicks Confirm.
11. The confirmation page with the application reference number is displayed and the request is sent to RTA backend system for the verification of documents and approval.
12. The customer receives the e-Wallet account confirmation to his registered e-mail with the e-Wallet account number and PIN code.

To link an e-Wallet Account

1. The customer creates an RTA account.
2. The customer logs in to RTA account.
3. The customer clicks the e-Wallet icon.
4. The customer clicks Create e-Wallet Account.
5. The pre-filled e-Wallet account creation form is displayed.
6. The customer confirms the information, agrees to the terms and conditions, and clicks Confirm.
7. The e-Wallet number and PIN are sent through e-mail.
8. The customer logs in to RTA account.
9. The customer clicks the e-Wallet tab.
10. The customer clicks Linking the e-Wallet Account.
11. The customer fills in the details of the e-Wallet account and clicks the link tab.
12. The customer is automatically redirected to Manage e-Wallet Account.

Manage the e-Wallet Account

If the customer doesn’t have an e-Wallet account

1. The customer clicks the log in button on RTA Website.
2. The customer selects individuals/companies.
3. The customer logs in.
4. The customer creates an account for individuals/companies if he doesn't have one.
5. The customer fills in the requested information and creates the account.
6. The customer logs in to RTA website.
7. The customer clicks the e-Wallet icon.
8. The customer clicks Create e-Wallet Account.
9. The pre-filled e-Wallet account creation form is displayed.
10. The customer confirms the information and agrees to the terms and conditions, then clicks Create Account.
11. The customer receives the e-Wallet number and the PIN by e-mail.
12. The customer logs in to his RTA account.
13. The customer clicks the e-Wallet icon.
14. The customer clicks Link e-Wallet Account.
15. The customer fills the e-Wallet account details and clicks Link.
16. The customer is redirected to Manage e-Wallet Account.

To reset the PIN

1. The customer logs in to RTA Website.
2. The customer clicks Reset PIN.
3. The customer clicks Confirm.
4. The customer receives the PIN on the registered email.

To update PIN code

1. The customer logs in to RTA Website.
2. The customer clicks Update PIN.
3. The customer enters the old PIN.
4. The customer adds the new PIN and clicks Confirm.
5. After updating the RTA account, customer should complete the following steps to update his trade licence to proceed with applying for e-Wallet account creation:
   1. The customer logs in to the RTA account.
   2. The customer clicks Update Company Profile.
   3. The customer clicks Edit Expiry Date.
   4. The customer modifies the issuing and expiry date and attaches a copy of the updated trade licence.
   5. The customer clicks Confirm.
   6. The customer visits the RTA website.
   7. The customer clicks Update Company Profile. The customer enters the PIN and clicks Send.

To Update Account Information

1. The customer logs in to RTA Website.
2. The customer clicks Update Account Information.
3. The customer updates the required information.
4. The customer clicks Confirm.

To Update the Password

1. The customer logs in to RTA Website.
2. The customer clicks Update Password.
3. The customer enters the old and new password.
4. The customer clicks Confirm.

To View Transaction History

1. The customer logs in to RTA Website.
2. The customer clicks e-Wallet tab.
3. On the e-Wallet dashboard, the customer enters the start and end date for the transaction history report and clicks Confirm.

To Subscribe to the Service

1. The customer logs in to RTA Website.
2. The customer clicks e-Wallet tab.
3. The customer clicks Service Subscription on the left navigation panel.
4. The customer selects the service he wants to subscribe to from the list.
5. The customer enters the required information and clicks Subscribe.

If the customer has an e-Wallet account that is not registered in the e-services

1. The customer logs in to RTA Website.
2. The customer clicks the e-Wallet tab.
3. The customer fills in the details of the e-Wallet account and clicks Link.
4. The customer clicks Link e-Wallet Account.
5. The customer is redirected to Manage e-Wallet Account.

Top Up the e-Wallet Account

Through Website

1. The customer Logs in to the e-Wallet Account.
2. The customer clicks Top up e-Wallet Account.
3. The customer selects the amount and clicks Pay.
4. The customer is redirected to the payment gateway.
5. The customer enters his credit card details and confirms the payment.
6. The customer’s e-Wallet account is topped up.

Through Al Ansari Exchange

1. The customer provides the e-Wallet account number to the agent.
2. The customer selects to pay by cash or cheque.
3. The customer’s e-Wallet account is topped up.

e-Wallet Usage

1. The customer creates an account through RTA website.
2. The customer logs in to the website.
3. The customer selects e-Wallet as a paying method while settling the fees of the service.
4. The amount will be deducted from the e-Wallet account.

Cancel the e-Wallet Account

1. The customer logs in to his e-Wallet account.
2. The customer clicks Cancel e-Wallet Account.
3. The account is cancelled.
4. The refund is initiated through the system as part of the account cancellation process.
5. The Finance Department processes the refund application and notifies the customer of its status.

• Instantly.

Permanent.

Creating and managing an e-Wallet account.

E-wallet usage

• The e-Wallet account must be valid.
• The e-Wallet must have enough balance.
• The customer must subscribe to the service.

Apply for e-Wallet Account

• The person authorised by virtue of the authorisation letter is fully responsible for the usage of the e-Wallet to pay for RTA services.
• If the e-Wallet is used by an authorised person, RTA isn't liable.
• If the person authorised to use the e-Wallet resigns, the company hands the tasks over to another person.
• The customer must link his e-Wallet to his RTA account on the website to manage it and display the dashboard.
• The customer receives the PIN for the e-Wallet account on the email address associated with the account. This PIN is required to link the e-Wallet account to the customer’s RTA account.

Manage the e-Wallet Account

• The customer must have an account on RTA website linked to his e-Wallet account.
• To reset the e-Wallet PIN, the customer should have a valid trade licence.
• In order to access and manage the e-Wallet account, the customer must link his e-Wallet to his RTA profile.
• To receive a transaction history for more than 30 days:
  • Companies must send an official request with the company stamp to ask@rta.ae
  • Individuals must apply through the Mahboub chatbot or RTA call centre.
• RTA can provide the transaction history only for the past 6 months.

Top Up the e-Wallet Account

• The customer must maintain the confidentiality of the information.
• Only the authorised person can top up the e-Wallet.

Cancel the e-Wallet Account

• The customer must follow up with the Finance Department to receive the refund the remaining balance.
• Once the refund application is submitted, the customer is contacted to send the required documents by email to the processing officer.
• The customer is notified by email of the approval or rejection.