Text Size

Audio help

Sign language



Other Languages

Disclaimer: This translation is powered by Google, RTA is not responsible for the accuracy of the translation

To revert back to original language please click Show Original in the google toolbar that will appear on top of the page.

Share icon
linked share whatsapp share

Press Releases

15 Oct 2018

The sophisticated ‘Mahboub’ AI initiative at GITEX 2018

an image of Mahboub

Dubai’s Roads and Transport Authority (RTA) announced a sophisticated Artificial Intelligence initiative, branded ‘Mahboub,’ which is RTA’s personal assistant as part of its exhibits at GITEX 2018 (14-18 October).

“Mahboub is a Chat Bot system between RTA and clients using AI technology,” said Mohammed Al Khayat, Director of Smart Services, at RTA’s Corporate Technology Services Sector.

“It enables clients to communicate with RTA through an automated chatting environment. Clients can inquire about informational services such as documents required for renewing driver’s license, and the system will respond to them without involving the Call Centre staff. They can also inquire about interactive services (such as nol card balance), and transactional services (such as the renewal of driving licenses or vehicle registration), explained Al Khayat.

“The system is bilingual (Arabic/English) and can be accessed through RTA’s website. More channels will be added to the system in future. It is considered one of the biggest chatting systems in the region in terms of the number of services covered. It encompasses about 90 informational, interactive and transactional services, thus offering a broad spectrum of RTA’s most common services. Examples of services on offer include rail services, nol, public transport, marine transport, licensing, parking and general inquiries,” he added.

RTA uses AI in several services including the automated control of the metro service frequency (headway), machine learning in analysing Big Data, and emergency response system at the Enterprise Command and Control Centre (EC3). It also uses AI in drones, personal assistant fitted with smart speakers, customers’ happiness meter, and the dedicated Bus & Taxi lanes. It also uses AI in Al Raqeeb System to monitor the performance and fatigue of its public transport drivers, smart vehicle testing yard, smart traffic signals, smart autonomous vehicle, and the autonomous air taxi. 

You are being redirected to an external website

Please wait a moment ...

Content loading ...

Please wait for a moment