Answer 1: For details about driving violations in the desert without a permit, the customer is requested to check with the Department of Economy and Tourism or Dubai Police (Department of Tourism Security).
Answer 2: Heavy vehicles and heavy bus drivers need to apply for this permit, but not light bus drivers.
Answer 3: No, light vehicle drivers under the company sponsorship don't need this permit. Only light vehicle drivers under personal sponsorship need to apply for this permit by visiting one of the accredited hospitals.
Answer 4: After passing the medical test in one of the accredited hospitals, the driver can renew the permit in the hospital, and the company can renew it through the website.
Answer 5: Yes, the occupational driving permit is mandatory for drivers as per UAE Federal Traffic Law. The company can add the drivers and apply for the service.
Answer 6: No. According to the laws and regulations, the customer who has a special driving permit can only drive for the company under which he's registered.
Answer 7: No, the tour guide certificate isn't required for citizens.
Answer 8: The medical test validity is 11 months. If it’s expired, the customer can't have the permit issued nor renewed.
Answer 9: The driving permit for vehicles of special nature is sufficient to drive a forklift within a construction site.
Answer 10: No, the customer needs to have the light equipment driving licence to drive forklifts outside the construction site.
Answer 11: In 2009 with the issuance of the Minister of Interior Resolution No (776) of 2009 amending Certain Provisions of Executive Regulations of Federal Law No. (21) of 1995 on Traffic, Articles 111-116 .
Answer 12: The law covers all occupational drivers working in the United Arab Emirates. RTA issues permits for occupational drivers working in the emirate of Dubai. Drivers working in other emirates must check with the relevant licensing authorities.
Answer 13: Professional drivers in the Emirate of Dubai who meet the requirements must obtain a professional driving permit, which qualifies them to practise the profession of driving vehicles or buses according to the driving licence category. This isn't related to entering, passing through, and exiting the emirate, which requires permits from other entities.
Answer 14: No, the driving licence should be valid.
Answer 15: The customer can view his permit on RTA website dashboard.
Answer 16: Yes, it's possible for personal use only. However, the individual isn't allowed to engage in tourist transport activities for desert safari tours without working for a tourism company and obtaining a Safari Driving Permit.
" },{"value":"3704270" , "label":"Apply for Inspecting Driving Tests Sites for Vehicles of Special Nature", "classification":"Drivers" , "faqs":"This service has no FAQs.
" },{"value":"15140124" , "label":"Apply for a Delivery Driver Qualification Certificate", "classification":"Drivers" , "faqs":"This service has no FAQs.
" },{"value":"17677653" , "label":"Apply for Booking and Changing a Driving Test Appointment", "classification":"Drivers" , "faqs":"Answer 1: The customer can postpone the appointment of the Road test through online channels or the Driving Institute 24 hours prior to the test date. He can prepone it at any time provided that he finds an available appointment and settles the required fees by applying for the same service.
Answer 2: The customer can book another Road test from the list of available appointments at any time after he fulfills the training requirements.
Answer 3: The customer can book a test from the list of available appointments at any time even during training. He must fulfill the training requirements 24 hours before the test.
Answer 4:
Note: If the customer failed the Road test 5 consecutive times, he must apply for the Institute Evaluation test.
Answer 5: It's an evaluation test conducted by the Driving Institute to check the readiness of the customer to take the Yard test.
Answer 6: The customer must take one assessment test, for light vehicle category. When he passes the test, all the categories will be included in the licence, and there is no need to take all the tests.
Answer 7: No, holders of driving licences from exception countries, regardless of their nationality, are exempted from the evaluation test when renewing their Dubai driving licence.
Answer 8: According to RTA rules and procedures, customers must adhere to modest dress when visiting government agencies, out of respect and appreciation for government laws.
" },{"value":"3704294" , "label":"Apply for Appealing a Road Test Results", "classification":"Drivers" , "faqs":"Answer 1: The trainee applies for the road test appeal if he is not satisfied with the result.
Answer 2: The committee analyses the results and reviews the video of the road test. The trainee will also be contacted for further investigation.
Answer 3: The refund will be processed within 2 months.
Answer 4: No, the application cannot be cancelled, and the customer needs to wait for the result.
" },{"value":"13998275" , "label":"Apply for Changing a Light Vehicle Driving Licence from Automatic to Manual", "classification":"Drivers" , "faqs":"Answer 1: There are no driving lessons required if the customer wants to change the driving licence from automatic to manual, but he should pass the Road Test.
" },{"value":"17880869" , "label":"Apply for or Manage a Driving Licence", "classification":"Drivers" , "faqs":"To request a new driving licence
Answer 1: Knowing that the file is opened in Dubai, the licence is issued in Dubai after the customer passes the Road test.
Answer 2: There are no driving lessons required if the customer wants to change the driving licence from automatic to manual, but he should pass the Road Test.
Answer 3: The handbook includes road rules information, including safe driving and crash prevention tips, and information on traffic offenses and black points. It also includes information about road signs and road markings that are used in Dubai and the UAE. This handbook is the only one related to road rules that is approved by the Dubai Government.
Answer 4: A review of the handbook is conducted every 6 months, and an updated version is issued if necessary. When significant changes occur, a leaflet with the updated information may be provided with the handbook.
Answer 5: In this case, he can contact RTA Call Centre 8009090.
Answer 6: The government of Dubai has set 50 AED as a cost for all similar documents. The cost includes the development and production of the handbook as well as the routine replacement of the handbook with new additions.
Answer 7: Yes, all customers who exchange their overseas licence to a Dubai licence must purchase a copy of the light vehicle handbook. The handbook cost is automatically calculated and added to the payment receipt.
Answer 8: The customer must purchase a copy of the handbook to make sure that everyone has his own updated copy.
Answer 9: In this case, the customer will not be allowed to exchange the licence.
Answer 10: Yes, a housemaid can apply for a driving licence if she provides all the required documents.
Answer 11: If the customer did not get the driving licence within a period of 1 year from passing the test, he must take and pass another Road test.
Answer 12: Yes, after finishing the training lessons.
Answer 13: The licence is issued in Dubai regardless of the residence visa place of issuance.
Answer 14: The driving licence will not be issued if one year or more has elapsed since the customer passed the Road Test and if the transaction has not been completed within the specified period.
Answer 15: The driving institute contacts the customer as soon as he successfully submits the application.
Question 16: Can the customer apply for changing the driving learning permit if it was expired?
Answer 16: No, the driving learning permit must be valid.
Answer 17: The customer can change the permit category only from manual to automatic or the opposite.
Answer 18: There are no fees to transfer the driving learning permit to a different branch of the same driving institute. However, there are fees that vary according to driving institute when transferring the driving learning permit to another driving institute, in which case the customer also needs to submit a clearance certificate to transfer the permit to the other institute.
Answer 19: The customer must ensure that the training and test data in RTA systems are updated. The file will be transferred to another institute or emirate within 24 hours if all the conditions for issuing the clearance are met. This may extend to 48 hours if the institute has financial claims against the trainee.
To renew a driving licence
Answer 1: No, the customer must have a valid Emirates ID.
Answer 2: Yes, the customer can renew the licence online after making sure that all the details of the traffic file are updated on the traffic system according to the new residence visa.
Answer 3: If the customer applies for the licence online with missing information or documents, RTA team sends him an SMS to provide the details.
SMS Content: Dear customer, kindly provide us with your passport copy including your valid visa to complete your transaction. Email: rtaonline@rta.ae or elham.alfarsi@rta.ae. Thank you from RTA.
Answer 4: The customer must go to Dubai Police to request an NOC letter to apply for an Evaluation test, so that RTA can open a new training file.
Answer 5: No, the customer must visit the concerned authority to add a category or renew the military licence.
Answer 6: The customer is sent to Barsha Licensing Centre or Deira Licensing Centre.
Answer 7: No, it is not possible.
To replace a lost/damaged driving licence
Answer 1: Yes, he will receive the new driving licence updated with the new information added to the traffic file without the need to apply for amending the driver licence data.
Answer 2: No, to apply for replacing a lost or damaged driving licence, the customer's traffic file must be updated using a valid Emirates ID.
To amend driving licence data
Answer 1: The customer can attach a photo when submitting the request, provided that it is approved by the relevant team after verification of the identity of the owner of the photo.
Answer 2: Yes they can.
Answer 3: The customer must visit the Customer Happiness Centre and present the People of Determination card to activate the People of Determination feature in the traffic system.
Answer 4: According to the procedures, there is no difference between glasses and contact lenses, and the customer can use them both while driving.
" },{"value":"3704301" , "label":"Apply for a New Driving Licence or a New Category Based on Exchanging Licences", "classification":"Drivers" , "faqs":"Answer 1: No. However, the customer can exchange his driving licence if his residence visa is from another emirate, provided that his company has a branch in Dubai and he works there.
Answer 2: A GCC national is allowed to drive with his own driving licence as long as he is on a visit trip but if he is working and living in the UAE, then he must exchange the driving licence.
Answer 3: The customer can drive light vehicles and motorcycles if he has a driving licence from the exception or GCC countries only if he is on a visit visa.
Answer 4: No, the customer is not allowed to drive with the US driving licence.
Answer 5: Yes, he can drive light vehicle or motorcycle as long as he is on a short term visa.
Answer 6: The customer cannot replace it, and he should refer to the Driving Institutes to open a training file.
Answer 7: The customer cannot drive even if he is holding a UK driving licence and a UK passport. He can only drive it while crossing the borders from KSA to the UAE.
Answer 8: For any nationality, if the original driving licence was issued in Dubai, the customer can have it back by presenting his valid Emirates ID.
Answer 9: Yes since it's an American state.
Answer 10: No.
Answer 11: No.
Answer 12: Yes, the licence can be exchanged from the emirate where the residence was issued.
Answer 13: Heavy truck and heavy equipment driving licences are exchangeable if the customer was from one of the countries that can exchange all categories. Please refer to the table featured in the terms and conditions.
" },{"value":"12362937" , "label":"Apply for an International Driving Licence", "classification":"Drivers" , "faqs":"Answer 1: Yes, the customer can use his personal photo if he wishes to, or else the system automatically withdraws the photo from his Emirates ID.
Answer 2: Yes, the customer can travel in more than one country with the same international licence provided that it’s valid, except in Japan which requires a free international licence from Automobile and Touring Club of the UAE.
Answer 3: Yes, if they were on a visit visa they can drive a light vehicle or a motorcycle.
Answer 4: They should check with authorities in Oman or other GCC countries.
Answer 5: Transit visa holders can drive a vehicle registered in Dubai if they have a valid international driving licence and an approval from the insurance company.
" },{"value":"3704257" , "label":"Apply for Renewing a Learning Permit", "classification":"Drivers" , "faqs":"Answer 1: The customer has to renew the learning permit first, with no need to repeat the yard test.
Answer 2: No, the requirement of the NOC from the sponsor was cancelled for all Drivers Licensing services. Therefore, there’s no need to submit an NOC when applying for this service.
" },{"value":"3704307" , "label":"Apply for Transferring Driving Profile from or to Dubai", "classification":"Drivers" , "faqs":"Answer 1: The issuance date of the transferred driving licence remains the same as the original date specified on the previous licence issued from the other emirate.
Answer 2: Yes, non-payable fines should be paid at the source and payable fines can be paid when transferring the driving licence to Dubai.
Answer 3: The customer must provide a transfer letter from the other emirate and pay 120 AED only to return the licence.
Answer 4: If the customer’s learning permit expired and he wants to transfer his driving profile to another emirate as his visa changed to that Emirate, there's no need to renew the learning permit as long as no more than 6 months have passed without any transaction. If there's no transaction for 6 months, the driving profile is cancelled.
Answer 5: The customer coordinates with the driving institute from which he wishes to get the driving licence to issue the NOC.
Answer 6: The customer must meet one of the following conditions:
Answer 7: Yes, if the husband is working in Dubai and the company name is the same on the trade licence for both branches, his wife can apply for a new driving licence in Dubai or transfer her driving licence from another emirate to Dubai.
Note:
Answer 8: If the customer meets the conditions for obtaining a driving licence in Dubai, he can contact the licensing authority in the other emirate to obtain a transfer letter, and then visit one of the Customer Happiness Centres to complete the procedure.
Answer 9: The federal system won't be able to issue a driving licence in the other emirate because the customer has a driving licence in Dubai. The customer must transfer his Dubai driving licence to the other emirate so that the category can be added and then, if he wants, he can transfer his driving licence back to Dubai.
Answer 10: Yes, the customer needs to attend 2 classes and pass the road test. He must also pay 1,600 AED at the institute, including RTA fees.
Answer 11: According to the circular of the Ministry of Interior, the customer can use the digital driving licence to drive within the UAE until the procedures for transferring the driving licence to the other emirate are completed (even if the driving licence status on the traffic file is 'Transferred').
Answer 12: No, the customer must meet the conditions for transferring his driving licence.
Answer 13: Yes, the holder of a disaster visa (stay permit for nationals of countries facing war and disasters) can transfer his driving licence from another emirate to Dubai, if the other emirate agrees to transfer the profile. However, the customer can't issue an NOC from Dubai to transfer the profile regardless of where the licence was issued or the visa type.
Important Note: This process applies only to holders of a disaster visa.
" },{"value":"3704313" , "label":"Apply for a Driver Experience Certificate", "classification":"Drivers" , "faqs":"Answer 1: The customer can easily use RTA e-channels without creating an account.
Answer 2: The customer can have the certificate stamped and authenticated by the Authentication Section at the Ministry of Foreign Affairs in Dubai.
Answer 3: Yes.
Answer 4: The experience certificate will only include traffic records from Dubai and will reflect the licence issuance date as recorded by the other emirate.
Answer 5: The licence information will be listed under 'vehicle classes' as follows:
Answer 6: The experience certificate has been enhanced and updated to meet the standards for overseas use. For this certificate to be acceptable overseas, the customer must visit the Ministry of Interior website or use the Ministry of Interior application (MOI) to request a 'To Whom It May Concern' certificate. Additionally, the customer must visit the Ministry of Foreign Affairs for authentication.
Answer 7: The customer must follow the below steps on RTA website:
Answer 8: The customer is advised to apply for the service via the kiosk machines.
Answer 9: Yes, the customer who doesn't have a driving licence issued from Dubai will receive a 'To Whom It May Concern' instead of a driver experience certificate.
" },{"value":"17947634" , "label":"Request or Renew a Professional Driver Permit", "classification":"Drivers" , "faqs":"This service has no FAQs.
" },{"value":"3704418" , "label":"Apply to Register as a Driver Licensing Service Provider", "classification":"Drivers" , "faqs":"This service has no FAQs.
" },{"value":"17711769" , "label":"Apply for Registering a New Vehicle", "classification":"Vehicles" , "faqs":"Answer 1: No, a possession certificate issued in another emirate cannot be used to register the vehicle in Dubai.
Answer 2: The vehicle's height must be 4.2 m, its width: 2.6 m, and its length depends on the vehicle type.
Answer 3: Citizens are allowed to register vehicles in Dubai even if they are enrolled in the army. Residents are allowed to register the vehicle that meets the Dubai conditions for registering a vehicle.
Answer 4:
Citizens: Light vehicles and motorcycles. They can also register a light bus if the family was comprised of at least 10 members, after presenting a proof (a family book for special reasons or a birth certificate).
Residents: Only light vehicles and motorcycles.
Answer 5: The customer is allowed to register an unlimited number of vehicles.
Answer 6: If the insurance was valid for more than 1 year, the registration is valid for more than 1 year, with a maximum validity of 3 years. This is only applicable to new vehicles.
Answer 7: Yes, if the visa is valid for at least 6 months.
Answer 8:
Citizens: The customer is allowed to register Double Cab light transport vehicles (4 doors) and Single Cab vehicles (2 doors), which will be given private plates.
Dubai and other emirates residents: The customer is allowed to register light luxury Double Cab vehicles (4 doors) if the vehicles meet the registration conditions.
Answer 9: If the vehicle was purchased from a private enterprise other than the authorised dealers and also if the vehicle is imported or previously owned.
Answer 10: Yes.
Answer 11: Yes, if the customer owns the property, and presents his Emirates ID and original passport.
Answer 12: It is accepted when registering or renewing vehicles.
Answer 13: RTA electronically uploads the result of the test and the customer can't upload it online.
Answer 14: Yes, the customer can register the vehicle after requesting from RTA to merge the 2 traffic files into 1.
Answer 15: The ownership e-card is an exact copy of the vehicle ownership card.
Answer 16: The vehicle ownership can be printed through the smart service machines (kiosk). The customer can enquire about the ownership data through the website or smart application.
Answer 17: The vehicle licence features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.
Answer 18: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or the printed copy of the e-card.
Answer 19: The insurance details are featured on the vehicle ownership card or the ownership e-card accessible through RTA smart application, or on the printed copy of the vehicle licence.
Answer 20: Mortgage details are featured on all the documents. They're featured on the vehicle ownership card or the ownership e-card accessible through RTA smart application, or on the printed copy of the vehicle licence.
Answer 21: When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card and the vehicle’s licence.
Answer 22: Yes, the vehicle can be registered after presenting a proof (copy of the Emirates ID).
Answer 23: The ownership certificate is replaced only upon its renewal, or in case of replacement of a lost/damaged licence or change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.
Answer 24: The customer can check his personal details through RTA Call Centre on 8009090 or by visiting the service centre. He can also access his personal file through the website using his UAE Pass.
Answer 25: The vehicle’s expiry date can be checked through the vehicle licence, or the short messages sent to the customer's mobile number.
Answer 26: No, he cannot unless it has a classical plate.
Answer 27: During vehicle registration, when obtaining the plates, the customer can choose to Add a Third Plate, according to the procedure approved in the third plate request service, either via the website or the service centres.
Answer 28: The customer can register the vehicle directly under the buyer's name. The customer isn't required to transfer the possession to the buyer before registration. The seller must pay the selling fees (50 AED) and the buyer must pay the registration fees.
" },{"value":"17756887" , "label":"Renew and Amend Vehicle Data Ownership", "classification":"Vehicles" , "faqs":"Answer 1: The customer is required to settle all vehicle pending fines in the case of an expired ownership and all Salik fines registered on his traffic file. The customer can settle these fines only at the federal branches and at the Licensing Department in Deira and Al Barsha and at the Customer Happiness Centre - Umm Ramool.
Answer 2: Yes, vehicles must undergo the technical test yearly.
Answer 3: If the customer owns 2 or more vehicles, he must always start by renewing or removing the ownership of the vehicle registered on his traffic file that expired first.
Answer 4: No, the customer must consult the licensing authorities in the other emirate.
Answer 5: The technical test is valid for 30 days from the date of its issuance.
Answer 6: If the vehicle is brand new, bought with 0 miles and the customer is the first owner but the system requests its inspection, then he must check with the Customer Happiness Centre in Deira or Al Barsha.
Answer 7: As per the Ministry of Industry and Advanced Technology the validity of the tyres is 5 years maximum from the date of its manufacturing. If tyres are damaged, the customer must change them to pass the inspection test.
Note: The customer must present a registration card to inspect the vehicle.
Answer 8: The customer shows the ownership e-card featured in RTA applications on his phone.
Answer 9: The insurance details are featured on the ownership e-card accessible through RTA smart application.
Answer 10: Mortgage details are featured on the ownership and are available on RTA website and apps.
Answer 11: When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card.
Answer 12: The customer can print it through the link sent.
Answer 13: The ownership certificate is replaced only upon its renewal, or in case of replacement of a lost/damaged licence or change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.
Answer 14: Through the featured details.
Answer 15: Yes, the vehicle must be inspected then the customer has to apply for amending the vehicle ownership data.
Answer 16: In case of registration of a brand new vehicle bought from an authorised dealership, never preregistered, and with a valid customs certificate, it can be renewed on a yearly basis for the first 3 years without a technical test, provided that the renewal is done one day before the expiration of the registration.
Note: Any change of ownership will require a technical inspection, even if done during the first 3 years.
Answer 17: When applying for this service through the online channels, the customer must update the insurance details on the traffic system (through the insurance company) and must update the details of the vehicle inspection if necessary (through the inspection centre).
Answer 18: Vehicles registered under the company traffic file must be inspected yearly after the registration. The company can renew the ownership certificate of the vehicle 149 days before its expiry.
Answer 19: No, the insurance must be valid when renewing the vehicle ownership.
Answer 20: The customer can contact the insurance company to specify the insurance start date.
" },{"value":"17809254" , "label":"Apply for Changing a Vehicle Ownership", "classification":"Vehicles" , "faqs":"Answer 1: The customer must visit Dubai Court and get a letter along with a Death Certificate and all other documents provided by the court. After that, he must present all the documents at one of the Partners and Service Providers in Dubai to change the ownership.
The request to change a vehicle ownership should be submitted by the court to the e-traffic system.
Answer 2: The ownership e-card is an electronic document called Vehicle Licence sent to the customer via email and SMS. It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued through the service of Authenticating the Validity of an RTA Document on the RTA website and the customer has to print it or save it on his phone to show it to relevant authorities when needed.
Answer 3: The ownership e-card may be printed through the Document Validation service, by selecting service type Vehicle Licence then entering the vehicle details to show the print order.
Answer 4: The vehicle licence features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.
Answer 5: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or the printed copy of the e-card.
Answer 6: The insurance details are featured on the ownership e-card accessible through RTA smart application, or on the printed copy of the vehicle licence.
Answer 7: Mortgage details are featured on all the documents including the permanent ownership.
Answer 8: When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card and the vehicle’s licence.
Answer 9: There is no need for the customer service representative to print the vehicle licence. The customer may print it through the link sent via email.
Answer 10: The ownership certificate is replaced only upon its renewal, or in case of replacement of lost/damaged licence or change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.
Answer 11: The customer can check his personal details though RTA Call Centre on 8009090, or print the ownership e-card through the Document Validation service, by selecting service type 'Vehicle Licence' then entering the vehicle details to show the print order.
Answer 12: The vehicle’s expiry date can be checked through the vehicle licence, or the SMS sent to the customer's mobile number.
Answer 13: No, he cannot change the vehicle ownership. He can only renew ownership if the vehicle is registered.
Answer 14: The official commissioner or authorised person should go to the centre on behalf of the political or diplomatic body.
Answer 15: It's a contract between 2 parties, approving the presence of the seller and the buyer in the authorised showrooms. It is an alternative to the traditional agreements.
Answer 16: It will be cancelled totally and will not be accepted in the service centres.
Answer 17:
Answer 18: Yes, all authorised showrooms are provided with a smart card reader.
Answer 19: Yes, a workshop was held in the showrooms after signing the agreement.
Answer 20: No, only the buyer pays all the fines issued in Dubai.
Answer 21: Yes, vehicle inspection is required.
" },{"value":"17750744" , "label":"Apply for a Vehicle Licensing Certificate", "classification":"Vehicles" , "faqs":"Answer 1: Yes, however, the customer must check with the Automobile & Touring Club of The UAE if he wants to use it more than twice.
Answer 2: The Automobile & Touring Club of The UAE from Saturday to Thursday between 9am and 7pm.
Answer 3: The customer must contact the Saudi Consulate to ask about the required documents other than the tourism certificate.
Answer 4: The customer must request a tourism licence and a Customs transit book (Triptec). The Automobile & Touring Club of The UAE specifies the required fees.
Answer 5: The customer must check with the source of the plate in other emirates.
Answer 6: The customer must settle all fines and obtain a clearance certificate from RTA. Any person can represent the customer to apply for this service.
Answer 7: The customer must settle all the traffic fines and obtain a clearance certificate from RTA. Any person can represent the customer to apply for this service.
Answer 8: The customer must apply for a Customs transit book (Triptec) at the Automobile & Touring Club of The UAE. After receiving the Customs transit book (Triptec), the customer heads to the emirate where the vehicle is registered to receive the tourism certificate.
Answer 9: Yes, the customer, whether citizen or expat, must apply for a tourism certificate stating the name of the person that will drive the vehicle. Expats must get an approval from the Automobile & Touring Club of the UAE to drive a vehicle registered under their name or the name of a UAE citizen in a GCC country.
Answer 10: Yes.
Answer 11: Yes, the customer needs to visit the testing centre with a letter from the recovery (shipping) company in Arabic stating the customer’s name, destination, and vehicle details, to apply for a tourism certificate.
Answer 12: No.
Answer 13: No, citizens and GCC nationals don't need to apply for this certificate when travelling to a GCC country in their own vehicle.
Answer 14: When travelling within the GCC, there's no need for another certificate if the owner of the vehicle is a citizen or a GCC national.
Answer 15: There's no minimum validity required. The certificate will be issued as long as the vehicle registration is still valid.
Answer 16: The entity needs to submit an official letter stating the name of the person who will drive the vehicle.
Answer 17: No, the company must apply for a Statement of Registered Vehicles.
Answer 18: Yes, but the customer needs an eNOC from the mortgagor.
Answer 19: If someone other than the owner is driving the vehicle, he must present a legal representation document from the owner to proceed with the service. Alternatively, if the owner is present in person, a copy of the driving licence is required to proceed with the service.
Answer 20: If the vehicle ownership is transferred to another person in Dubai, the system will view the vehicle as registered and the customer needs to visit Customer Happiness Centre - Deira and apply for this transaction. If the vehicle is exported, a possession certificate is issued, or its ownership transferred to another emirate, the transaction can be done online.
Answer 21: No, only individuals can apply for the service through RTA website.
Answer 22: No, it's not mandatory unless requested by the bank.
Answer 23: Yes, and the certificate fee is 170 AED.
Answer 24: It depends on the destination:
Answer 25: Yes.
Answer 26: The added mobile number must be a UAE number.
Answer 27: Yes.
Answer 28: If the driving licence is from Dubai, the details will be automatically filled. For licences from other emirates, manual entry is required.
Note: All fields are mandatory.
Answer 29: The customer must check with the relevant authority, as the system will display an error message indicating that the vehicle is mortgaged and that the tourism certificate transaction can't proceed.
Answer 30: He must select his final destination.
Answer 31: No, he must obtain a new certificate.
Answer 32: It's possible to complete the licensing transaction outside the UAE using the UAE Pass. However, the plates must only be submitted by the customer (concerned person) or his legal representative to one of the service centres in Dubai.
Answer 33: The court has access to the registered vehicles. Therefore, the company must check with the court regarding the process.
Vehicle Possession Certificate
Answer 1:
Answer 2: No, only the seller pays all the fines issued in Dubai.
Answer 3:
Answer 4: The company must first transfer the vehicle back under its name in the other emirate. Then, it can apply for a non-registered vehicle certificate under the individual’s name in Dubai.
Certificate of Vehicle Transfer from Dubai to Another Emirate
Answer 1: Yes, the customer can apply for a vehicle transfer at one of the federal centres and hand over the plates, provided that the vehicle is not mortgaged and its registration is valid.
Answer 2: If the company imports a vehicle, it may transfer its ownership. If an individual imports a vehicle, he can request a Vehicle Clearance Certificate to register it in any emirate.
Answer 3: The customer can't transfer the ownership of a vehicle if it's located outside Dubai.
Answer 4: In case the vehicle is transferred from Dubai to another emirate and the customer wishes to register it in Dubai, he must carry out the vehicle technical inspection using the transfer certificate and complete the registration in Dubai.
If the vehicle is transferred from another emirate to Dubai and the customer wishes to register it in the emirate from which it was transferred, he must apply for a transfer certificate from Dubai to the other emirate.
Answer 5: No.
Answer 6:
Answer 7: Yes. The customer must first obtain an electronic NOC from the financing bank to proceed with the transfer. The transfer certificate must remain under the same owner’s name. However, if the service involves changing the vehicle ownership, the mortgage must be fully cleared before proceeding.
Vehicle Export Certificate
Answer 1: The customer must visit the service centre to get a possession certificate to register the vehicle in another emirate.
Answer 2: The customer must apply for a new export certificate.
Answer 3: The customer should communicate with the UAE embassy and submit a copy of the export certificate in order to receive a letter from the embassy allowing him to proceed with the service.
Answer 4: If the vehicle is licensed and its ownership not expired, there is no need to test the chassis to export it, with or without export plates.
If the vehicle is not licensed or registered and is expired, the system requests a chassis test, with or without plates.
Answer 5: If the vehicle is owned by an individual, a chassis test must be taken and the fee is 35 AED. If the vehicle is owned by a company, a technical test must be taken and the fee is 130 AED.
Answer 6: There aren’t any fines, but the customer cannot renew the certificate, but must have a new insurance to export the vehicle via Dubai Customs.
Answer 7: No, the resident must have a valid visa.
Answer 8: Yes, the personal presence is mandatory.
Answer 9: The new law requires the removal of the window tinting films before exporting the vehicle.
Answer 10: A chassis test is required.
Answer 11: There is no memorandum of association if the company in Dubai is a branch of a foreign company. Therefore, the required documents are the following:
Answer 12: If the customer wants to cancel the vehicle registration while the vehicle is already outside the UAE and register it in the other country, he must:
Note: A clearance certificate isn't required by RTA. The customer must check with the licensing authorities in the other country for their specific requirements.
Answer 13: Yes, a valid Emirates ID isn’t required. If the customer’s visa is cancelled, he can apply using a copy of the passport.
Answer 14: No, the passport must be valid if the buyer doesn’t have an active traffic file in Dubai. However, if the buyer has an active traffic file in Dubai, he can apply even if the passport is expired.
Answer 15: No, only a copy of the buyer’s passport is required.
Answer 16: Yes, the registration card is retrieved and destroyed.
Answer 17: Yes, if the trailer is registered in Dubai. If the trailer isn’t registered in Dubai, the customer must apply for chassis numbering and inspection at the service provider centres before applying for an export certificate (Export certificate fees are AED 170).
Answer 18: No, the technical inspection for the export certificate must take place in Dubai.
Answer 19: No, the customer must apply for a new export certificate and receive new plates. Additionally, the customer must submit a police report for the lost plates, specifying the plate number.
Answer 20: The customer must apply for a new certificate and carry out a new vehicle technical inspection for the export in Dubai. For exceptions, the customer must check with the centre supervisor.
Answer 21: In this case, the second owner or his legal representative must be present in person at the testing centre. The vehicle must be inspected again to issue a new export certificate to the new buyer.
Answer 22: The new owner or his representative must be present in person at the inspection centre. Otherwise, the previous owner must provide a notarised Power of Attorney from the new owner.
Answer 23: Once the vehicle has left the UAE, it isn’t possible to replace the export certificate. Instead, the vehicle owner or his legal representative can apply for a 'To Whom It May Concern Certificate of an Exported Vehicle,' confirming that the vehicle was exported outside the UAE. This certificate can be obtained at the Customer Happiness Centre in Deira.
Answer 24: The legal representative of the second company must be present in person at the testing centre with the following documents: a Power of Attorney, a copy of the trade licence, and an official letter in Arabic. All documents must be stamped by the UAE embassy and attested by the Ministry of Foreign Affairs.
Answer 25: The plates must be returned to the customs in the destination country.
Answer 26: For light vehicles over 5 years old and classic vehicles, the customer needs an approval from the Saudi Ports Authority confirming that the vehicle can be registered there.
Answer 27: If the vehicle is licensed and the ownership is valid, no chassis inspection is needed for export, with or without export plates. If the vehicle is unlicensed or the ownership has expired, a chassis inspection is required, with or without plates.
" },{"value":"3704393" , "label":"Apply for Ratifying and Adopting a Vehicle Inspection Certificate from Outside the UAE", "classification":"Vehicles" , "faqs":"This service has no FAQs.
" },{"value":"5810003" , "label":"Apply for a Technical Vehicle Status Report", "classification":"Vehicles" , "faqs":"Answer 1: Yes, the report provides data pertaining to vehicles imported from Japan, Europe, and the United States of America for an additional fee.
Answer 2: No, because the report isn't a requirement for any service and is only used to check the historical data of the vehicle.
Answer 3: No, the customer can only apply through RTA website.
Answer 4: The customer can log in to RTA website and get the recently requested report from the dashboard.
Answer 5: No, a separate application must be submitted for each vehicle.
" },{"value":"17482331" , "label":"Apply for Vehicle Inspection", "classification":"Vehicles" , "faqs":"Answer 1:
Answer 2:
Answer 3: The municipal inspection is available at the below centres:
Tasjeel ENOC
Wasel Vehicle Testing
Other companies
Note: The customer should submit the vehicle design plans when visiting the technical inspection centres.
Answer 4: Locally manufactured and imported trailers and semi-trailers must comply with the following stipulated technical conditions:
Answer 5:
Answer 6: No, the technical test is not required for the registration of new motorcycles (which meet all the conditions). However, the technical test is required for registration renewal.
" },{"value":"17929036" , "label":"Pay Vehicle Fines", "classification":"Vehicles" , "faqs":"Answer 1: To dispute fines related to the violation of the operational and regulatory terms of commercial transport, companies must send the dispute application to the Grievance Committee by email to gla@rta.ae and attach the following documents:
Answer 1: No, the customer does not need an NOC from the bank.
Answer 2: Yes, if the residence visa or the Emirates ID was valid.
Answer 3: Yes, the customer can renew the reservation of the plate number before its expiry.
Answer 4: The customer will receive the same number because he owns it.
Answer 5: The customer will receive a random plate number. However, if he wants to get the same plate number as the one he lost, he will have to wait 6 months if the plates were stolen and 1 year if they were lost, depending on the Police report.
Answer 6: No, but he can replace the plate when renewing the vehicle licence.
Answer 7:
Note: If the police report is issued from outside the country, it must be certified. However, if it's issued within the country, RTA is not the authority responsible for requiring certification. The matter is referred to Dubai Police.
Answer 8: If the plate is damaged, the customer must submit it to the centre and replace it with a new one. If the plate is lost, the customer must submit a Police report. If only one plate is lost and the other one is available but old, the customer must submit the old one to the centre to receive 2 new plates.
Answer 9: No, there’s no need to remove the bicycle rack.
Answer 10: This service is only available for short plates.
Answer 11: No, the new third plate must match the plate already installed on the vehicle.
Answer 12: No.
Answer 13: No.
Answer 14: No, the plate can be delivered at any Vehicle Registration and Inspection Centre.
Answer 15: If the third plate isn’t delivered within 14 working days, the application will be cancelled and the customer will have to reapply.
" },{"value":"17686756" , "label":"Apply for Transferring a Vehicle Plate Number", "classification":"Vehicles" , "faqs":"Answer 1: No, the transfer is requested only once.
Answer 2: The number must first be owned, then transferred through the service.
Answer 3: The owner of the number must cancel the use of the number on the vehicle, and then complete the transfer upon sale.
" },{"value":"17750756" , "label":"Apply for Purchasing a Special Plate Number", "classification":"Vehicles" , "faqs":"Answer 1: The customer can receive the plates from the Customer Happiness Centre - Deira, or the Service Providers - plates factories centres.
Answer 2: No, she cannot buy or allocate plate numbers unless she has a traffic file.
Answer 3: Yes, the customer can purchase a special number as long as he has a traffic file in Dubai.
Answer 4: Yes, the customer must log in using his username and password.
Answer 5: It is the same as the open auction but exclusive to traders only.
Answer 6: No, the next auction requires other security fees and this is applicable for customers who settled the fees in cash, by cheque, or by credit card.
Answer 7: In any type of auction, the manager cheque must be addressed to the Roads and Transport Authority with the payment date on it.
Answer 8: The customer can pay using a manager's check at Customer Happiness Centres Deira, Umm Ramool, and Al Barsha.
Answer 9: The security fees cannot be settled by manager cheque, but in cash.
Answer 10: There is no maximum number.
Answer 11: The minimum amount is 1,000 AED.
Answer 13: Auction times or dates cannot be determined due to changes in operational requirements and internal approvals. The auctions are announced a week before their launch.
Answer 13: Once the auction ends, the customer receives an SMS.
Answer 14: Yes.
Answer 15: Yes.
Answer 16: No, the manager's cheque should be issued in the customer’s name and should have a payment date.
Answer 17: In regular cases, the amount cannot exceed 50,000 AED. However, in case of a 3-digit plate, the maximum amount may reach 150,000 AED.
" },{"value":"17763023" , "label":"Apply for Vehicle Plates Trading Permits", "classification":"Vehicles" , "faqs":"Answer 1: The fines are:
Answer 1: No.
Answer 2: Commercial plates are white with blue lettering.
" },{"value":"9791495" , "label":"Pay Fines Related to Bus Lanes", "classification":"Vehicles" , "faqs":"Answer 1: No, bus dedicated lanes in Dubai are only for RTA Dubai buses and taxis.
Answer 2: If the customer's objection was accepted, the fine is removed by the concerned department within 5 to 7 working days.
Answer 3: The bus lane fine is 600 + 20 AED Knowledge and Innovation fees.
Answer 4: Customers can view the bus lane violation picture if it was issued after 9th Dec 2022 through RTA website, by following the below steps:
Answer 1: No. The customer must pay separately for each trip made by Bus on Demand.
" },{"value":"14371872" , "label":"Apply for an Electrical Scooter Driving Permit", "classification":"Shared Mobility" , "faqs":"Answer 1: If the customer is on a visit visa, he must apply for the permit as a tourist.
Answer 2: Yes.
Answer 3: No.
Answer 4: No, the customer can use the e-copy available on the RTA app.
Answer 5: The customer can use the unified number.
Answer 6: No, the customer can only use the permit to drive the e-scooter.
Answer 7: Dubai Police issues the e-scooter fines. The customer can refer to Dubai Police to dispute the fine and enquire about payment methods.
Answer 8: The customer must follow these steps:
Answer 9:
Answer 10: If the customer is a UAE resident and the system couldn’t extract his data through his Emirates ID, the system will request the customer to enter the information manually (full name, nationality, date of birth) to apply for the permit.
Answer 11: The customer can obtain the valid unified number through this link.
" },{"value":"4390393" , "label":"Hourly Vehicle Rental", "classification":"Shared Mobility" , "faqs":"Answer 1: There are 2 companies for this service: Udrive and Yaldi.
Answer 2: 400 vehicles; 200 for Udrive and 200 for Yaldi.
Answer 3: No, only one person can book the vehicle and drive it. Once the vehicle is booked by a user, it will no longer be visible to any other user.
Answer 4: The customer must contact the company directly to report lost and found items.
Answer 5: The customer must register on the mobile application and search for the nearest available vehicle.
Answer 6: No, the customer will drive the vehicle himself.
Answer 7: When the customer registers for the service in the application, the selected vehicle will unlock once he's near it.
Answer 8: Once the journey is completed, the customer must click the 'END' button in the application or on the device in the vehicle.
Answer 9: If any of the documents expires, the account will expire as well. Therefore, the customer must renew the account and provide valid documents.
Answer 10: Once the journey is completed, the customer is able to view the fees. The total amount will be automatically deducted from his bank card.
Note: The customer must provide his credit card details when registering on the application.
Answer 11: The registration process involves downloading the mobile apps (UDrive or Yaldi), entering the details, and uploading a selfie with a clearly visible Emirates ID, passport, or driving licence.
Answer 12: The vehicles will be fully monitored by Dubai Police.
Answer 13: Every vehicle has a valid seasonal parking card in category A. The customer does not need to pay for parking.
Answer 14: Each vehicle has a VIP card for refuelling at gas stations. The customer does not need to pay.
Answer 15: No, the customer will not be able to rent a vehicle as the account will freeze. He needs to renew his account and provide a valid Emirates ID and driving licence.
Answer 16: In case of an accident, the customer benefits from the service according to the terms and conditions of the insurance company, that he has previously agreed to.
" },{"value":"3704453" , "label":"Transport Using Dubai Tram", "classification":"Public Transport" , "faqs":"Answer 1: The customer must check with the police officer at any Tram station. The officer coordinates with the other stations to check if the lost item was found.
All found items are handed over to the police officer in the station who will give them to the security office of Dubai Police at Burjuman Metro Station (found items will not be kept in Tram stations).
Found items can be collected from the security office located at Burjuman Metro Station (exit No. 1), between 7am and 11pm on weekdays (Mon-Fri) and between 1pm and 12am on weekends (Sat-Sun).
" },{"value":"3704456" , "label":"Transport Using the Metro", "classification":"Public Transport" , "faqs":"Answer 1: The customer must check with the police officer at any Metro station. The officer coordinates with the other stations to check if the lost item was found.
All found items are handed over to the police officer in the station who will give them to the security office of Dubai Police at Burjuman Metro Station (found items will not be kept in Metro stations).
Found items can be collected from the security office located at Burjuman Metro Station (exit No. 1), between 7am and 11pm on weekdays (Mon-Fri) and between 1pm and 12am on weekends (Sat-Sun).
" },{"value":"3704584" , "label":"Transport Using Buses Inside the Emirate", "classification":"Public Transport" , "faqs":"Answer 1: Yes, the customer can plan his trip by visiting RTA website, or S’hail App.
Answer 2: For more info about the lost and found items, the customer must contact the Transportation Security Police Call Centre on 908.
If the customer finds missing items, he must hand them over to the driver or the customer service office of the bus station, which in turn delivers them to the 'transportation security' findings office at the Rashidiya bus station.
" },{"value":"3704585" , "label":"Transport Using Buses Across Cities", "classification":"Public Transport" , "faqs":"Answer 1: The customer can check the trips schedule by visiting RTA website, or S’hail App, or by contacting S'hail Call Centre on 600500605. He can also send an SMS to 5223 with the bus stop number to get the latest updates on the departure trips at the designated bus stop.
Answer 2: For more information about the lost and found items, the customer must contact the Transportation Security Police Call Center on 908.
If the customer finds missing items, he must hand them over to the driver or the customer service office of the bus station, which in turn delivers them to the 'transportation security' findings office at the Rashidiya bus station.
" },{"value":"17440924" , "label":"Transport Using Marine Vessels", "classification":"Public Transport" , "faqs":"Answer 1: For lost and found items, the customer must head to Al Ghubaiba office within 24 hours. After that period, the office will give the found items to the police department (Emirates IDs or the equivalent). In case of regular belongings, they will be kept at the office until the customer takes them.
Answer 2: The customer must report it to the deckhand/driver or to Al Ghubaiba office.
Answer 3: One wheelchair can be accommodated per trip on board the Abra, free of charge. All they have to do is present their People of Determination card to the customer service agent before boarding the vessel. (Only valid on commuter trips)
Answer 4: Yes, the customer can plan his trip by using S’hail App.
Answer 5: Light snacks and drinks are allowed only on Dubai Ferry routes FR1, FR2, FR4, and FR5, and not on Abra vessels and water taxis.
" },{"value":"17436667" , "label":"Apply for Renting Marine Vessels", "classification":"Public Transport" , "faqs":"Answer1: There’s an area allocated for POD (wheelchairs) individuals to travel safely on all marine transport means, with the exception of Electrical Abra.
Answer 2: For lost and found items, the customer must head to Al Ghubaiba office within 24 hours. After that period, if the customer does not go to the office, the found items go to the police department (Emirates IDs or the equivalent). In case of regular belongings, they will be kept at the office until the customer takes them.
" },{"value":"17438728" , "label":"Pay Fines Related to Public Transport Passengers", "classification":"Public Transport" , "faqs":"Answer 1: No, the customer can pay the fine at any time.
Answer 2: No.
" },{"value":"3704597" , "label":"Transport Using Taxi Vehicles", "classification":"Public Transport" , "faqs":"Answer 1: The customer can pay through coupons if they’re issued from Dubai Taxi Corporation (DTC) or from franchise companies. If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash, but on the condition that a taxi vehicle belonging to the same company that issued the coupon is chosen, for example, if the coupon is issued by DTC, then only DTC vehicles can be used.
Answer 2: The customer can pay in cash, credit cards, nol card, Careem Pay, Apple Pay, Samsung Pay, Alipay, or QR Code payment.
Answer 3: If the 2 customers are friends or family, they can use the vehicle for more than one location, with one fare.
Answer 4: The passenger has the right to take whoever he wants during the trip and from the place he desires, with one fare, and it is prohibited to restart the counter.
" },{"value":"3704595" , "label":"Transport Using Luxury Vehicles", "classification":"Public Transport" , "faqs":"This service has no FAQs.
" },{"value":"3704623" , "label":"Information About Public Transport and Journey Planning", "classification":"Public Transport" , "faqs":"This service has no FAQs.
" },{"value":"9123796" , "label":"Apply for a Personal nol Card", "classification":"nol" , "faqs":"Answer 1: No, the personal nol card must be used by the card owner only.
Answer 2: In case the card was lost or stolen, the customer should immediately apply for a refund through the available channels or apply online through Refund nol Cards Balance.
Answer 3: The customer receives an SMS once the registration is approved. He should then use the card on the Metro gates (check in and check out) to activate the card from anonymous to personalised.
Answer 4: The Pin code is useful for security purposes when applying for a refund.
Answer 5: A company registered in RTA delivers the card to the customer’s registered address.
Answer 6: The customer can track the shipment here.
Answer 7: Yes, the customer can login to RTA website to add more than one personal card to his account.
Answer 8:
Answer 9: The International Student Identity Card (ISIC), established in 1953, is the only globally recognised proof of student status. Endorsed by UNESCO and over 150 governmental institutions, the ISIC card grants you access to exclusive student privileges and benefits within the UAE and internationally.
Answer 10: The customer must complete an application form and provide his Emirates ID along with a proof of student status.
Answer 11: The customer can use his ISIC as frequently as he wishes. In most cases, there are no limits to how many times ISIC benefits can be redeemed. Any restrictions will be clearly outlined in the benefit details and redemption process.
Answer 12: The ISIC card grants students special privileges in the UAE and over 130 countries. Cardholders can enjoy savings on flights with Emirates and Qatar Airways, discounts on accommodation through Booking.com, and much more! They can also save on subscriptions like YouTube Premium, Spotify, SoundCloud, and Anghami, or shop with student discounts at popular stores like H&M, Shein, SSSports, and Under Armour.
ISIC card is ideal for travel, granting access to over 150,000 discounts worldwide, including deals on cultural attractions, festivals, ski passes, amusement parks, ferries, trains, buses, and more. ISIC card is the ultimate travel companion! For a complete overview of ISIC benefits, the customer can visit www.mystudentcard.org or download the Alive app at https://www.aliveapp.net.
Answer 13: It must be an official letter from the school/university. The letter validity varies according to the school/university.
" },{"value":"16290240" , "label":"Apply for Renewing or Replacing Personal nol Card", "classification":"nol" , "faqs":"Answer1: To activate the refunded amount, the customer inserts the card or taps it on any online device (parking machines, solar top up machines or nol pay or check in and out in metro gates)
Answer 2: In case of a lost/stolen personalised or registered nol card, the customer must submit a refund request immediately at any of RTA authorised channels, and make sure not to perform any type of transaction once the card is reported as stolen or lost.
Answer 3: Yes.
" },{"value":"9123795" , "label":"Purchase nol Card", "classification":"nol" , "faqs":"Answer 1: nol Silver Card is a smart card with a balance that can be loaded up to 1,000 AED for non-registered users and 5,000 AED after registration in the system. The card can be purchased instantly from any Ticket Office or a number of Ticket Vending Machines for only 25 AED including 19 AED card balance.
Answer 2: nol Cards can be topped-up through nol Pay application, Ticket Offices, Ticket Vending Machines, and authorised sales agents. The customer can visit the following link for more information.
Answer 3: nol Gold Card is an anonymous card with the same features as the Silver Card, but it gives the customer the privileged access to the Metro’s Gold Class seats for premium charges.
Answer 4: Yes. The Gold Card can be used on all public transport means. It can also be used at RTA parking machines to pay for parking, in addition to the previously mentioned features.
Answer 5: Yes, if the customer uses his Gold Card on the Metro or Tram, he will always be charged the Gold Class premium fare, even if there were no seats available in the designated Gold Class car. But if he uses it on the Bus or any other transport means like taxi vehicles, that don't offer a Gold Class service, he will be charged the regular fare.
Answer 6: The customer can purchase a Gold nol card from the Ticket Office Machines and some Ticket Vending Machines. He can also purchase a Virtual Gold nol card from nol Pay application. nol Gold card price is 25 AED including 19 AED card balance.
" },{"value":"9123789" , "label":"Use nol Cards", "classification":"nol" , "faqs":"Answer 1: The features of nol cards are:
Answer 2:
Answer 1: No, bus validators can't be used to activate pending top-ups made through channels which require activation. The customer must activate the balance before using the card on the bus.
Answer 2: The minimum balance to use in public transport is 7.5 AED.
Answer 3: The customer can check the nol card balance through nol Pay app or by clicking nol Card Balance from the RTA website homepage.
Answer 4:
Channels | Minimum Top-up Amount |
nol Pay app, Solar top-up machines (bus/metro), authorised sales agents (Zoom - limited location), TVM and TOM (bus) | 5 AED |
RTA Dubai, S’hail app, Mahboub Chatbot, RTA website | 30 AED |
Dubai Now | 20 AED |
TOM in Metro | 50 AED |
TVM in Metro | 20 AED |
Answer 1: In case of a lost or stolen personalised or registered nol card, the customer should submit a refund request immediately in any of RTA authorised channels.
Answer 2: Anonymous card holders cannot apply for refund through online channels. Customers should register their cards to use the online channels.
Answer 3: If the customer purchased the red ticket from the Metro station and the ticket was found faulty (not working) at the same Metro station, then the metro staff will replace the card. If the card was used then got faulty, no replacement will be issued.
Answer 4: Yes, Combi card holders can apply for an overcharge refund that occurred while using the Bus, Metro or Tram. However, if a customer lost or replaced his nol Combi card, the request should be raised and initiated by the bank.
Note: Customers cannot register their anonymous card in case it was lost, stolen, faulty or damaged; as the registration won't be activated.
Answer 5: The customer can track and view the status of the refund application through RTA Website.
Answer 6: In case of a lost/stolen personalised or registered nol card, the customer must submit a refund request immediately in any RTA authorised channel, and make sure not to perform any type of transaction once the card is reported as stolen or lost. If customer wants to replace his lost/stolen personal nol card, he has to apply for the service through RTA website.
" },{"value":"9123792" , "label":"Manage nol Cards", "classification":"nol" , "faqs":"This service has no FAQs.
" },{"value":"9123793" , "label":"Purchase Travel Pass", "classification":"nol" , "faqs":"Answer 1: Yes, virtual and physical nol card holders can purchase a Travel Pass through nol Pay application.
" },{"value":"9123794" , "label":"Renew Travel Pass", "classification":"nol" , "faqs":"This service has no FAQs.
" },{"value":"3704496" , "label":"e-Wallet Usage", "classification":"nol" , "faqs":"Answer 1: Yes, the customer can select a specific service to pay for using the e-Wallet, provided that the service is linked to the e-Wallet account.
" },{"value":"3704492" , "label":"Apply for e-Wallet Account", "classification":"nol" , "faqs":"This service has no FAQs.
" },{"value":"3704493" , "label":"Manage the e-Wallet Account", "classification":"nol" , "faqs":"Answer 1: 30 days.
" },{"value":"3704494" , "label":"Top Up the e-Wallet Account", "classification":"nol" , "faqs":"Answer 1:
Answer 2:
This service has no FAQs.
" },{"value":"17620746" , "label":"Apply for an NOC for a New Trade Licence", "classification":"Commercial Transport" , "faqs":"Answer 1: After obtaining the Traffic File number and the activity permit, the customer must:
For further information on technical issues, please contact TARS support team via email at tars.support@rta.ae.
Answer 2: After completion of Trade Licence process and receiving the Traffic File number, the customer must follow the steps below:
Answer 3: The customer can reprint the certificate by logging in to the RTA Corporate account and then navigating to the Business Profile section to access all NOC certificates and find the one he wants.
Answer 4: Homogeneous activities are those that belong to the same group. To consult the list of groups, click here
Answer 5: You can check the validity of the information when you apply for the service before the certificate is issued and the fee paid. If you wish to change the information on the certificate after it has been issued, you must submit a new request.
Answer 6: You can check the accuracy of the certificate using the Document Validation Service.
Answer 8: A permit allowing luxury transport companies to rent vehicles from car rental companies, after providing the required documents (valid Trade Licence, valid contract) and paying the required fees (2,400 AED per permit). The luxury transport company and the car rental company must share a common member to apply for the permit.
To apply for the permit, the customer must follow the steps below:
Answer 1: The customer must follow the steps described in the service manual.
Answer 2: The customer must apply for the Update Trade Licence Information service on RTA website.
Answer 3: Homogeneous activities are those that belong to the same group. The customer can consult the list of groups here.
Answer 4: The customer can reprint the certificate, provided that 90 days have not elapsed since the date of issuance, using the reprint document service.
Answer 5:
Answer 6: These are activities that do not require an NOC to renew the licence.
Answer 7: The customer must apply for an NOC to renew a Trade Licence on RTA website, obtain the relevant initial approvals, if any, and pay the required fees to obtain the NOC. The customer must then apply to Update Trade Licence Information to obtain the company's Traffic File.
" },{"value":"17785201" , "label":"Apply for an NOC to Modify a Trade Licence", "classification":"Commercial Transport" , "faqs":"• Question 1: What are the homogeneous activities? Are there activities that conflict with others?
Answer 1: Activities are classified into groups according to specific criteria. Homogeneous activities are those that belong to the same group and that the company can carry out with the same permit. To consult the list of groups, click here.
Answer 2: The customer must apply for the Update Trade Licence Information service.
Answer 3: The customer must follow the steps described here.
Answer 4: Yes, the customer can modify the NOC information in the last step of the application process, before the fees are paid and the certificate issued; otherwise he must submit a new request.
Answer 5: The customer can check the accuracy of the certificate using the Document Validation Service.
Answer 6: If the customer has a Traffic File number, he must submit a request through RTA website after obtaining primary approval from the Department of Economy and Tourism.
If the customer does not have a Traffic File number, he must submit a modification request through the website via NOC to Modify Trade Licence Request service and attach the review receipt issued by the Department of Economy and Tourism.
Answer 7: It is a verification of the online application by the relevant RTA departments involved in luxury passenger transport activities, confirming that the company has fulfilled all its financial and contractual obligations.
Answer 8: After obtaining the Traffic File number and the activity permit, the customer must:
For further information on technical issues, please contact TARS support team via email at tars.support@rta.ae.
Answer 9: It is when all members of a trade licence are removed and replaced by new ones.
Answer 10: The company should apply for activating the licence so it can re-practise the activity.
Answer 11: The company should apply for changing the site to facilitate communication by updating the address details.
Answer 12: The company should apply for suspending the licence to avoid activity fees for the period during which no activity is carried out.
Answer 13: Yes, the customer can do that through the service Applying for NOC to Activate a Trade Licence.
Answer 14: No paid fees are refunded.
Answer 15: The company must have the approval to amend the name of the trade licence and must update the company's traffic file through the Website.
Answer 16: Yes, the company must get an NOC from RTA.
Answer 17: The company pays RTA 25% of the total monthly operating fees for every year of the total number of remaining years on the contract.
Answer 18: The customer must check with the Finance Department to withdraw the post-dated cheques according to the adopted procedures.
" },{"value":"3704242" , "label":"Apply for an NOC to Replace a Lost/Damaged Trade Licence", "classification":"Commercial Transport" , "faqs":"This service has no FAQs.
" },{"value":"3704589" , "label":"Apply For a Permit to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"Answer 1:
Answer 2:
Answer 3:
Answer 4:
This service has no FAQs.
" },{"value":"3704590" , "label":"Apply For a Permit to Transport Passengers in Taxis", "classification":"Commercial Transport" , "faqs":"This service has no FAQs.
" },{"value":"3704592" , "label":"Apply for Adopting a Vehicle Type to Operate in the Field of Transporting Passengers in Taxis", "classification":"Commercial Transport" , "faqs":"This service has no FAQs.
" },{"value":"3704593" , "label":"Apply for a Temporary Permit to Transport Passengers from Dubai to Other Emirates or the Opposite (Naqel Service)", "classification":"Commercial Transport" , "faqs":"Answer 1: No, buses are allowed to pick up and drop off passengers inside Dubai (excluding airports) and also in places previously specified on Naqel System by the company. The company has the right to specify 2 locations for each contract.
Each company also has the right to have 4 contracts, whether for the same company or for different companies.
Answer 2: Reference to the UAE Executive Council Decision No. 6 of 2016 on organising the transport of passengers in luxury vehicles in Dubai, the fine of transporting passengers before obtaining a permit from the Public Transport Agency is 5,000 AED.
Reference to the UAE Executive Council Decision No. 33 of 2011 on organising the transport of passengers in buses in Dubai, the fine of transporting passengers in buses before obtaining a permit is 10,000 AED.
Answer 3: Yes, if they have a permit and the company must have a prior reservation under the customer's name to transport him from the airport to another emirate.
Answer 4: It is required to have a driver's occupational card before applying for the permit.
Answer 5: The company must request a new permit.
Answer 6: The company can amend the current permit.
Answer 7: 120 AED.
Answer 8: Yes.
Answer 9: Companies and entities licensed in the Emirate of Dubai may only have contracts with passengers transport companies that are only licensed in Dubai.
" },{"value":"3704228" , "label":"Apply for a Permit to Register a Luxury Vehicle to a Franchise Contract to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"Answer 1: The customer must communicate with RTA through email ask@rta.ae.
Answer 2: It is a vehicle that has been modified and extended to be able to accommodate a larger number of passengers. The vehicle is 6.720 m or more.
Answer 3: It is a contract with a transport company for luxury vehicles that has a licence issued by the Department of Economy and Tourism to transport passengers in luxury vehicles in Dubai, and another Free Zone trade licence to transport passengers in luxury vehicles within the free zone. This contract stipulates the number of vehicles to operate within the free zone and the number of vehicles to operate outside the free zone.
" },{"value":"3704229" , "label":"Apply for a Permit to Replace a Luxury Vehicle to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"Answer 1: No, the plate reservation transaction doesn’t allow to extend the period of reservation.
Answer 2: It is the permit issued with the first removal of a vehicle from the traffic file after completing the registration of the contracted number of vehicles and ends with the expiration of the contract.
" },{"value":"3704227" , "label":"Apply for a Permit to Add a Luxury Vehicle to a Franchise Contract to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"Answer 1: The customer can communicate with RTA through email ask@rta.ae.
" },{"value":"6018054" , "label":"Apply for a Permit to Register a Used Vehicle to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"Answer 1: It is the inspection of used vehicles and the exterior of extended/used vehicles to insure their conformity with the quality standards of the luxury vehicles.
Answer 2: The customer can check the quality standards in the luxury vehicle inspection through the company's dashboard (company’s account) on RTA Website, or request them during the registration process of the used vehicle.
Answer 3: Vehicles imported from any party other than the dealer (import companies – showrooms).
" },{"value":"6019199" , "label":"Apply for a Permit to Register an Extended Vehicle to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"Answer 1: It is the inspection of used vehicles and the exterior of the extended/used vehicles to insure their conformity with the quality standards of the luxury vehicles.
Answer 2: It is a vehicle that has been modified and extended to be able to accommodate a larger number of passengers. The vehicle is 6.720 m or more.
Answer 3: The customer can check the quality standards in the luxury vehicle inspection through the company's dashboard (company’s account) on RTA Website, or request them during the registration process of the extended vehicle.
" },{"value":"6019269" , "label":"Apply for a Permit to Register a Free Zone Vehicle", "classification":"Commercial Transport" , "faqs":"Answer 1: It is a contract with a transport company for luxury vehicles that has a licence issued by the Department of Economy and Tourism to transport passengers in luxury vehicles in Dubai, and another Free Zone trade licence to transport passengers in luxury vehicles within the free zone. This contract stipulates the number of vehicles to operate within the free zone and the number of vehicles to operate outside the free zone.
" },{"value":"3704224" , "label":"Apply for an NOC to Hire a Luxury Vehicle Driver", "classification":"Commercial Transport" , "faqs":"Answer 1: The equation used to calculate the number of drivers approved by the company: Number of drivers approved by the company = Number of vehicles listed on the contract x 2.3.
Answer 2: A company that meets all the contractual and financial conditions required for the granting of the franchise to carry out passenger transport activities in luxury vehicles in the Emirate of Dubai (signing of the contract, submission of cheques or an advance payment for the monthly vehicle operating fee, provision of a cash or bank guarantee).
" },{"value":"11501901" , "label":"Pay Fines Incurred by Delayed Vehicle Replacement", "classification":"Commercial Transport" , "faqs":"Answer 1: The vehicle inspection defines the vehicle's category as follows:
Answer 2: The system calculates the fine until it reaches the maximum limit of 3,000 AED for luxury vehicles. If the company pays part of the fine, the system deducts the paid amount from the maximum value of the fine.
Answer 3: This is the period given to companies to rectify their situation and remove vehicles that exceed their lifespan from the traffic file. No fine is calculated during this period, which extends from the end of the vehicle’s lifespan to the expiry date of its licence.
Answer 4: Escalation measures are taken, ranging from blocking some traffic file transactions, to circulation, vehicle impounding by the Police, and confiscation of the driver's licence.
" },{"value":"6077669" , "label":"Apply for an NOC to Register Administrative Vehicles", "classification":"Commercial Transport" , "faqs":"Answer 1: For enquiries, the customer can contact the competent team in RTA by email at: franchise.services@rta.ae.
" },{"value":"9791494" , "label":"Pay Fines Related to Illegal Transport", "classification":"Commercial Transport" , "faqs":"Answer 1: Transporting passengers with unlicensed vehicles in the emirate is considered a violation when the customer provides this as a paid service to people he has no social bond with.
RTA identifies the violation based on its standards and data, according to the procedures stipulated in the Executive Council Resolution regulating the transport of passengers in the emirate of Dubai.
If there is a social bond between passengers, whether they are friends, relatives or co-workers, the use of a common vehicle to commute to workplaces in the emirate or from the emirate to outside its borders, is not considered to be a violation of transporting passengers in vehicles unlicensed to transport passengers.
" },{"value":"9791496" , "label":"Pay Fines Issued Against Franchise and Luxury Transport Companies", "classification":"Commercial Transport" , "faqs":"Answer 1: All luxury vehicles must install RMS approved IVD (In Vehicle Device), and it is stated in the contract between PTA and the luxury vehicle operator.
" },{"value":"9791497" , "label":"Pay Fines Issued Against Marine Transport Companies", "classification":"Commercial Transport" , "faqs":"This service has no FAQs.
" },{"value":"9791493" , "label":"Pay Fines Related to Bus Transport Companies", "classification":"Commercial Transport" , "faqs":"This service has no FAQs.
" },{"value":"17442457" , "label":"Apply for Investment Opportunities", "classification":"Investment" , "faqs":"Answer 1: The price varies according to the commercial space. It also varies by location.
Answer 2: It is an investment agreement with RTA.
Answer 3: The period is up to 6 months maximum.
Answer 4: RTA works in accordance with the investment agreement.
Answer 5: There is a basic fee, service charges and VAT that the customer is required to settle as part of the investment agreement. All cheques should be submitted to the collection department in RTA.
Answer 6: RTA invest is a webpage where RTA publishes the details of all upcoming and ongoing investment opportunities related to retail store leases at RTA premises, Public Private Partnership projects, advertisement leases, etc.
Answer 7: Registered users can submit their suggestions from their dashboard. Investment Relations and Services section reviews and responds to them.
Answer 8: The customer can submit his queries about the opportunities listed in RTA Invest by sending a message through the opportunity link, or an email to Investment Relations and Services section Investor.support@rta.ae, or through any other mean specified in the tender documents.
Answer 9: Details related to leasing shops are available under the Retail Opportunities section. Customers specify their preferred location and follow the instructions provided on the page to fill the lease application.
Answer 10: Eligibility requirements are specified in every opportunity. For further clarifications, the customer can contact the Investment Relations and Services section or send an email to Investor.support@rta.ae.
" },{"value":"3704582" , "label":"Apply for a Short Term Bus Rental", "classification":"Investment" , "faqs":"Answer 1: The customer can check Tajeer page on RTA Website or contact the Call Centre on 8009090.
Answer 2: For more info about the lost and found items, the customer must contact the Transportation Security Police Call Centre 908.
If the customer finds missing items, he must hand them over to the driver or the customer service office of the bus station, which in turn delivers them to the 'transportation security' findings office at the Rashidiya bus station.
Answer 3: Yes, the customer will receive a notification by email and SMS when the application is under process.
Answer 4: Yes, the customer can check the bus type and capacity while applying for the service.
Answer 5: No, there is no option to review the application through the call centre, but the customer who applied can check the status of the application from the dashboard.
Answer 6: There is no option to modify the permit, the customer needs to cancel it and apply again.
Answer 7: The mobile number or email address must be changed in the customer profile on the website, from Manage my account, and this will be reflected in the permit application.
" },{"value":"17921835" , "label":"Request a Permit to Operate or Maintain an Abra", "classification":"Investment" , "faqs":"This service has no FAQs.
" },{"value":"11454266" , "label":"Apply for Renting Vessel Lifts to Lift/Drop Marine Vessels", "classification":"Investment" , "faqs":"This service has no FAQs.
" },{"value":"11454272" , "label":"Apply for Renting a Dry Berth for Private Boats", "classification":"Investment" , "faqs":"Answer 1: No, RTA provides only wood holders, but customers can get shades for their boats.
Answer 2: A fine will be issued against the company if it caused any damage to the location.
" },{"value":"12096765" , "label":"Marine Jetty Short Rental", "classification":"Investment" , "faqs":"Answer 1: The customer must call 8009090 and give the following information to file his complaint: a brief explanation of the issue, the time and date it happened, the area of operation/station and the name of the personnel subject of the complaint (if applicable).
" },{"value":"9791499" , "label":"Pay Fines Related to Advertising Billboards", "classification":"Investment" , "faqs":"This service has no FAQs.
" },{"value":"3704530" , "label":"Apply for an information NOC related to Utilities and Facilities within the Right of Way", "classification":"NOCs for Infrastructure Works" , "faqs":"This service has no FAQs.
" },{"value":"8390022" , "label":"Apply for Renewing an NOC for works within the Rail Right-of-Way", "classification":"NOCs for Infrastructure Works" , "faqs":"This service has no FAQs.
" },{"value":"3704573" , "label":"Apply for a Supplementary Signs Installation Permit", "classification":"Traffic Services" , "faqs":"Answer 1: No, no refund is allowed for this service.
Answer 2: The supplementary signboard design follows RTA design manual and standards.
Answer 3: The signboard size is decided based on the road speed, and the number of words based on DTCD manual.
Answer 4: No, the customer must apply for renewal.
Answer 5: The signs cancellation is free of charge.
" },{"value":"3704572" , "label":"Apply for Numbering Houses and Buildings", "classification":"Traffic Services" , "faqs":"This service has no FAQs.
" },{"value":"3704576" , "label":"Apply for Studying Traffic Calming Measures", "classification":"Traffic Services" , "faqs":"This service has no FAQs.
" },{"value":"3704551" , "label":"Apply for a Mobility Permit for Over-Weight and Over-Dimension Vehicles", "classification":"Traffic Services" , "faqs":"This service has no FAQs.
" },{"value":"3704553" , "label":"Apply for Mobility Permit for Heavy Construction Vehicles", "classification":"Traffic Services" , "faqs":"This service has no FAQs.
" },{"value":"3704554" , "label":"Apply for a Mobility Permit for Heavy Vehicles in Banned Times and Roads", "classification":"Traffic Services" , "faqs":"This service has no FAQs.
" },{"value":"3704577" , "label":"Apply for Providing a Temporary Road", "classification":"Traffic Services" , "faqs":"Answer 1: The NOC is a certificate submitted by the contractor to the concerned service authorities to get their approval.
" },{"value":"3704543" , "label":"Apply for a Major Roads Diversion Permit", "classification":"Right of Way" , "faqs":"Question 1: How can the customer request a deposit refund?
Question 1: How can the customer request a deposit refund?
Question 1: How can the customer request a deposit refund?
This service has no FAQs.
" },{"value":"3704547" , "label":"Apply for an External Pavement Construction or Modification Permit", "classification":"Right of Way" , "faqs":"Question 1: How can the customer request a deposit refund?
Question 1: How can the customer request a deposit refund?
Question 1: How can the customer request a deposit refund?
This service has no FAQs.
" },{"value":"3704556" , "label":"Apply For a Traffic Counts Permit", "classification":"Right of Way" , "faqs":"This service has no FAQs.
" },{"value":"3704558" , "label":"Apply for Access Permit for Private Paid Parking Plots", "classification":"Right of Way" , "faqs":"Answer 1: The customer can apply to renew the permit 10 days before its expiry to avoid delays. The new permit will become valid on the day following the expiry of the current permit.
" },{"value":"3704559" , "label":"Apply for Access Design Study", "classification":"Right of Way" , "faqs":"This service has no FAQs.
" },{"value":"6029615" , "label":"Apply for a Permit for Right of Way Services for Public - Wedding and Condolences Tents", "classification":"Right of Way" , "faqs":"This service has no FAQs.
" },{"value":"7111020" , "label":"Apply for a Temporary Fence for Construction Sites", "classification":"Right of Way" , "faqs":"This service has no FAQs.
" },{"value":"11547092" , "label":"Apply for a Permit for Right of Way Services for the Public - Footpath Modification and Hatching and Painting Roads", "classification":"Right of Way" , "faqs":"This service has no FAQs.
" },{"value":"3704538" , "label":"Apply for Gate Level Service", "classification":"Right of Way" , "faqs":"Answer 1: The customer must apply for an approval to amend the gate level, describing the reason for the requested amendment and attaching the supporting documents (such as revised setting out layouts, site photos and survey, etc.), or contact RTA Customer Service.
Answer 2: RTA does not send a copy of the gate level approval in the notification emails. The customer can download it from the same page of the website where he applied. If the approval copy was not found on the related page, the customer can contact RTA Customer Service.
Answer 3: The customer may apply again describing the issue he faced, or contact RTA Customer Service.
Answer 4: When the customer applies for the gate level approval, levels of all corners of the plot or building are issued, which is enough to build the boundary wall. For plots with huge sizes such as farmhouses, RTA issues the proposed boundary wall levels at 20-30m interval.
Answer 5: If the constructed level of a building’s gate is as per RTA’s approved level, the customer should contact other concerned authority like DEWA, or Etisalat, or Du, etc.
Answer 6: This means that the road design for a newly planned area is not finalised to release the gate levels. The customer may follow up with RTA Customer Service for updates.
" },{"value":"3704528" , "label":"Information about Unlocking or Releasing Impounded Vehicles", "classification":"Right of Way" , "faqs":"This service has no FAQs.
" },{"value":"9791500" , "label":"Pay Fines Related to the Right of Way", "classification":"Right of Way" , "faqs":"Answer 1: The customer sends an email to ROW_Inspection@rta.ae.
Answer 2: The customer sends an official letter from the company addressed to the Traffic Department to Murasalat@rta.ae explaining the reasons for disputing with a copy of the fine.
" },{"value":"3704540" , "label":"Apply for a Right-of-Way Landscape Permit", "classification":"Right of Way" , "faqs":"Answer 1: Yes, as long as these pots do not hinder the pedestrian path and do not affect the traffic safety.
Answer 2: No, the customer is not allowed to plant the above-mentioned trees.
Answer 3: Yes, after communicating with Dubai Municipality and obtaining the necessary approvals from the Agriculture and Irrigation Department.
" },{"value":"3704514" , "label":"Apply for a Permit to Utilise Pavements for Commercial Promotions", "classification":"Right of Way" , "faqs":"This service has no FAQs.
" },{"value":"3704562" , "label":"Apply for a Permit to Utilise Pavements by Restaurants and Coffee Shops", "classification":"Right of Way" , "faqs":"Answer 1: The customer must apply for a permit to utilise pavements by restaurants and coffee shops and submit the request under the vending machine option.
Answer 2: Yes, he can. If the system asks the customer to pay the insurance amount again, the customer must visit the Customer Happiness Centre in Umm Ramool.
" }]