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Vehicle Renewal for Individuals and Companies - Arabic

Vehicle Renewal for Individuals and Companies - Arabic

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Most popular help

  • Will the tariff be restored during non-peak hours on Saturdays or after 04:00 pm?

    The fee will be fixed from 8 am to 10 pm during weekdays. Dubai is a vibrant metropolis with traffic movement continuing into late night hours

  • Which apps can I use to pay my parking fares?

    You can download and install RTA Dubai App or Drivers and Vehicles App to pay your parking fares.

  • Where can I download those apps from?

    You can download those apps (RTA Dubai App and Drivers and Vehicles App) from both Apple Store and Play Store

  • What are the features of the other Smart Apps?

    All the features available in Smart Parking App such as "Pay Parking Fees, View Public Parking availability, View Multistory Parking availability and Dubai Mall Parking availability" are available in RTA Dubai Smart App.

  • Do I need to register in the new apps again?

    No, you do not need to register again. You can use your current username and password to login.

  • Can the seasonal parking cards “A” &“B” be used in the areas “C” & “D”?

    Currently  A category valid seasonal parking card holders can use their cards in all zones A, B, C and D , while B category valid seasonal parking card holders can use their cards in zones B and D.

  • When did the new tariff became applicable?

    This new tariff became applicable in the 28th of May 2016.  

  • What are the new tariff timings?

    The new tariff timing will be 14 hours, starting from 8 AM until 10 PM, except on Fridays and public holidays in order to increase the frequency of using the single parking during that period.

  • What are the new tariff timings?

    The new tariff timing will be 14 hours, starting from 8 AM until 10 PM, except on Fridays and public holidays in order to increase the frequency of using the single parking during that period.

  • What is the new change in parking tariff ?

    Tariff applies only to 23% of the public parking  areas, and such areas are covered by integrated mass transit services, While the remaining  77% of the parking areas will remain as it is.


    The revised tariff for roadside parking will be 2 dirham for half an hour and  4 AED for one hour. The tariff of parking lots will be 3 AED for one hour.

  • What are the documents required to apply for driving permit within special locations?
     

    1. Clearance case certificate 
    2. age: more than 25 Years old Holding a driving license for 3 years minimum 
    3. Original passport and copy 
    4. letter from sponsor 
    5. letter from Tourist company 
    6. Eye test 
     

  • Who can apply for safari learning permit?
     

    Any person who is more than 25 Years old Holding a driving license for 3 years minimum.

  • What is the reason for the decision to raise prices for tickets to Abra?
     

    A rise in the price of diesel from 3.92 to 8.92
    what are the required documents to apply for renewal of safari learning permit?
    1. Clearance case certificate 
    2. Original passport and copy 
    3. letter from sponsor 
    4. letter from Tourist company 
    5. Eye test

  • What is the Rowing Abra?


    * The number of stations (2) as follows: (Dubai Creek Park - Public Library)
    * Standard rate of AED 1 per passenger per trip in cash without tickets. 
    * Rates: AED 30 tourist tourism per hour. 
    * Working hours of rowing abra Public Library (05:30 - 10:00) - (09:30 - 12:00 (Creek Park (10:00 - 13:00) - (16:00 - 18:00)

  • What is the procedure/documents required for issuing a permit to operate a new abra on Dubai Creek within the stations designated for abras belonging to the Marine Agency and within the navigation lines specified by the Agency?


    Documents required are: 
    - Valid passport copy of the owner 
    - Copy of nationality book 
    - Certificate of the ownership 
    - Application endorsed by the CEO of the Marine 
    - Agency to operate the abra 
    - Sales contract from the factory (in the event of a new abra) 
    - Sales contract attested by the notary public (in the event of a used abra) 
    - Statement of not using the abra until workers affairs are settled
    Fees: 
    - AED5000 as annual fees of issuing a new abra operation permit 
    - AED500 as annual insurance premiums of the abra.

  • What are the documents required to run a Car Rent Office?
     

    1. Application filling 
    2. Passport copy 
    3. Family record copy ( khulaset al qayd) 
    4. NOC issued by the company ( in case the sponsor works) 
    5. File of number of Trade Licenses
    Note:
    Applicant should refer to the RTA counter at the Economic Department

  • What are the documents required for Subscription in the information system for Rent A Car offices/ renewing the subscription, and training for using the system?


    1. Application of licensing & registration procedures
    2. Passport copies of trainees 
    3. Licenses file from the department of Economic Development in Dubai, indicating that licenses are valid, & there are no licenses of the same activity 
    4. Passport copy & family record for Emirati nationals 
    5. NOC  from the sponsor for starting the activities for (expatriates)

  • What are the required documents to obtain a Luxury car license?


    1. Fill the license application form and signed by the authorized person. 
    2. Copy of passport + family book of citizens. 
    3. No objection letter from the sponsor to exercise activity is required for the children of the GCC. 
    4. Letter from the employer or retirement benefits or not to approve the work. 
    5. To sign the pledge commitment to annex to the conditions and requirements to practice the business car rental. 
    6. To sign the pledge commitment to annex to the conditions and requirements for the practice of rental motorcycles

  • What are the required documents for renewing a Commercial Plate Number?
     

    1. Letter from company
    2. Plate’s insurance document

  • What are the required documents for Issuing Commercial Plates?
     

    1. Letter from company
    2. Trade licence photocopy 
    3. Plate’s insurance document 
    4. Approval of NOC authority

  • What are the documents required to request NOC for Discharge Lines of Dewatering Works?
     

    1. E-NOC application form. 
    2. Cover/submittal letter addressed to Roads Department/NOC Section 
    3. Key plan clarifying the project location. 
    4. Scope of work drawing (General layout plan showing project boundary and scope of work).
    5. Detailed layout drawing of the proposed works.
    6. Program of work.
    7. DM/Drainage and irrigation Department approval.
    8. Traffic services section approval for humps (if required).
    9. Site information about the availability of the spare ducts and the ownership along with the photographs.
    10. Trial pits information if required. - Cost Sharing Agreements (if the proposed works inside developers’ projects)
    11. Soft copy of the above in microstation version 7 or 8 format.
    12. Other RTA internal departments approval if required.
    13. Other concern parties/authorities approval if required.
     

  • What are the documents required to request NOC for Earth Works Grading ?
     

    1. E-NOC application form. 
    2. Cover/submittal letter addressed to Roads Department/NOC Section 
    3. Key plan clarifying the project location. 
    4. Scope of work drawing (General layout plan showing project boundary and scope of work).
    5. Detailed layout drawing of the proposed works.
    6. Program of work.
    7. DM/Drainage and irrigation Department approval.
    8. Traffic services section approval for humps (if required).
    9. Site information about the availability of the spare ducts and the ownership along with the photographs.
    10. Trial pits information if required. - Cost Sharing Agreements (if the proposed works inside developers’ projects)
    11. Soft copy of the above in microstation version 7 or 8 format.
    12. Other RTA internal departments approval if required.
    13. Other concern parties/authorities approval if required.

  • What are the documents required to apply for Permit for temporary access to construction sites?
     

    1. Covering letter directed to Traffic Services Manager. 
    2. DM Affection plan and building (s) Design and License. 
    3. Traffic and road Engineering Design Plan showing Temporary access Geometric Design and surrounding Area. 
    4. RTA Maintenance Department 
    5. Dubai Municipality land plan 
    6. NOC in case of utilizing part of road for construction purposes.

  • What are the Documents required to apply for Interlock permit request?
     

    Site plan of area from Dubai Municipality
    A letter from the customer
    Copy of the trade license of the contractor executing the project
    Two photographs of the site before work starts
    Graphic Illustration of paving the way Interlock (geometry)
    This service is free of charge but the customers will charge the value of the project

  • What are the Documents required to apply for temporary gravel roads?
     

    Application form
    Photocopy of applicant’s passport
    Site plan of area from Municipality

  • What are the Documents Required to apply for supplying of sand for filling and levelling land?
     

    Application form
    Photocopy of applicant’s passport
    Site plan of area from Municipality

  • What are the services available to me to request for road signs and marking?
     

    This service enables the customer to obtain new erection of Signs (temporary / permanent), shifting or removal of signs, and new road marking.
     

  • What are the documents required to Request Directional Sign boards?
     

    1. Application form 
    2. Trade license certificate (hotels: certificate from tourism department) (emergency hospitals: ambulance registrations from police and health authority) 
    3. Drawing for location of signs 
    4. Photos of location 
    5. Design of sign boards 
    6. Other: details depends on their work nature

  • What are the documents required to issue a Permit for road closure for public event ?
     

    1. Covering Letter. 
    2. Copy of valid Trade License. 
    3. Engineering plan for roads to be closed and alternative routes and traffic diversions to be performed during the appropriate.

  • What are the documents required to apply for Traffic counts permit?
     

    1. Covering letter directed to Traffic Services Manager 
    2. Design Plan 
    3. Copy of Trade License.

  • Can I request for public traffic services, give me examples of these services?
     

    Yes you can and this service enable the customer to request a study for some required works on the roads, complaints, suggestions such as (hatching, reserving parking space, fixing a sign, closing a road for a social event…etc)

  • What are the documents required to apply for utilizing part of the right of way permit?
     

    1. Covering letter directed to traffic services manager 
    2. Dubai Municipality affection plan 
    3. Engineer design plan 
    4. Dubai Economic Department Trade License 
    5. Traffic Engineering Design Plan (Suggested Design Plan showing traffic detour, signs and marking ). RTA Maintenance Department NOC in case of utilizing part of road for construction purposes.

  • Where to pay Passengers smuggling fine if customers having Dubai plate No. ?
     

    They can pay there Smuggling fine at
    Location: 
    PTA agency Building – Muhaisnah-4 -Amman road - Fines Section - Close to the PTA Agency Mosque 
    Working hours: from 7:30 till 1:30 pm From Sunday to Thursday

  • What are the branches to pay the fines from G.C.C?
     

    1. The fine from Sultanate Oman and Saudi Arabia:
    The Payment will be located in the UAE Exchange Al Nahda Street After passing three months of the date of the fine
    Before three monthes of the date of the fine the customer can pay his fines in deira Licensing department or RTA main office
    2. The fine from Qatar, Bahrain and Kuwait:
    The Payment will be located in Lulu village, Al Ansari Exchange Al Muhaisnah 4

  • What are the branches to pay the fines in Dubai?
     

    1. Registration Qusais should be transaction 
    2. Al Barsha Registration should be transaction 
    3. Aweer Registration should be transaction 
    4. Hatta Registration should be transaction 
    5. Jebel Ali Registration should be transaction 
    6. Warsan Registration should be transaction 
    7. Shamel Nad Al Hamar should be transaction 
    8. Shamel Al Added should be transaction 
    9. Shamel Muhaisna should be transaction 
    10. Union cooperative Al Safa only RTA fines (Parking fines and salik fines) 
    11. Licensing Department Deira 
    12. Licensing Department Barsha 
    13. The unified Al Tawar Center
    for the parking fines only:  Karama Municipality Center

  • Where to pay the fines of green line metro station?
     

    Fine Payments & refunds can be made at the following stations:
    1. Al Nahda
    2. Khalid bin Al Waleed
    3. Oud Metha

  • What are the categories of parking fines?

     

    Category 1:     Non payment of fees or failure to but the ticket (150 dirham's).
    Category 2:     Parking longer than specified period in the ticket (100 dirham's).
    Category 3:     Exceeded the maximum parking for more than three hours (some positions are not allowed to stand for more than two hours) (AED 100).
    Category 4:     Parking in the wrong way or illegal parking Like In sand location AED 200/-
    Note:
    The fine if the customers use the parking space for disabled without disable parking permits 500 AED from RTA and 1000 AED from Dubai police
    Customer who's Displaying vehicle for sale in banned area or Dubai public area, they will get a fine of 500 Dhs from the parking inspector
    This type of fine it's already implemented exactly from 2001

  • How can I check my Salik Fines? Can I place a dispute against them?
     

    Yes you can dispute against them.
    Fines can be checked by:
    1. Visiting the Salik web site, www.salik.ae 
    2. Calling the Salik contact center 800-Salik (72545). 
    3. Visiting the SALIK walk-in customer service locations

  • can I  add my plate numbe via Smart Parking APP?
     

    yes,
     

  • Is it possible to replace a vehicle registration via RTA app?
     

    its possible to issue vehicle registration via Drivers & Vehivles app

  • Does the Smart Drive need Internet?
     

    the app work  without the Internet connection to search and navigate.

  • What are the documents required to register a Supplier in Purchasing System?
     

    1. Scanned and stamped copy of Business License
    2. Scanned copy of the passport of the Company Administrator 
    3. Business card of the Administrator User with the Name, Title and Company’s logo
    How can I view tendering procedures?
    By log in to the RTA's main website, and follow-up updates and tendering procedures.
     

  • What are the applications for Permit to Advertise on Moving Vehicles?
    Permit application 
     

    1. AD design & layout 
    2. Copy of commercial license 
    3. Copy of Vehicle Registration
    Notes: 
    1. Expenses: AED 50 
    2. Ad design should be 50% in Arabic & 50% in English 
    3. If color occupies more than 30% of Ad's design, it will be transferred to CID for approval 
    4. Provide certificate of Land & Property Department, If Ad includes any real estate brokerage 
    5. Provide Vehicle rental contract if vehicle belongs to Car Rental Office 
    6. Provide Tenancy Contract or Registered Trade mark provided by Ministry of Economy.
    7. Apply Online 
    8. Identical Commercial Name, Vehicle Registration Card & Ad's Stickers.....note:  Subject to approvals, Permits are issued at the counter after a minimum period of 2 weeks

  • What are the procedure and documents required to approving and Issuing Permits to Advertise on Commercial Vehicle?
     

    1. Permit application 
    2. Ad design & layout 
    3. Copy of commercial license 
    4. Copy of Vehicle Registration
    Notes:
    1. Expenses: AED 50
    2. Ad design should be 50% in Arabic & 50% in English 
    3. If color occupies more than 30% of Ad's design, it will be transferred to CID for approval 
    4. Provide certificate of Land & Property Department, If Ad includes any real estate brokerage 
    5. Provide Vehicle rental contract if vehicle belongs to Car Rental Office
    6. Provide Tenancy Contract or Registered Trade mark provided by Ministry of Economy.
    7. Apply Online 
    8. The brand name and the ownership of the car and poster advertising should be Identical

  • where should the owners of the taxi plate numbers need to go for changing the bank account number?
     

    The owners need to go to the Main customer services at Umm Al Roumool for this service.

  • What are the documents required to request certificates for taxi plate number owners?
     

    1. Request letter 
    2. Submission of an application 
    3. Owner's passport copy in order to change its accounts no. 
    4. Notarized assignment and passport copy and accounts no. of assignee in the case of assignment of the fund of the plat no 
    5. Descending declaration and heirs pass

  • What are the documents required to apply for receipt numbers of new taxi owners?
     

    1. Application Request letter 
    2. Owners' passport copy 
    3. UAE registration copy 
    4. Retention certification of the plate number.

  • Can I change my vehicle color and what is the procedure to that?
     

    1. Filled application 
    2. Present Vehicle registration 
    3. Approved Technical examination in case changing color or engine number 
    4. Insurance policy in case of changing insurance
    5. Official and stamped letter from the company
    6. Presence of concerned person or his legal representative 
    7. Obtaining NOC from the CID of Dubai Police

  • What are the types of certificates that I can request related to my vehicle?
     

    1. Vehicle Ownership Certificate
    2. Certificate of non ownership of a vehicle or Vehicle Clearance

  • What are the documents required for issuing commercial plates number?
     

    1. Approved formal letter from the company and attached with the company trade license
    2. Insurance of commercial plate numbers
    3. Emirates ID for locals and residents.
    What are the required fees for changing the plate number?
    AED 120, fees are changeable based on the size of number plate

  • What are the documents required for changing the plate number?
     

    1. Emirates ID for locals and residents.
    2. In case of companies, NOC for change of a plate number is a must and followed by number plates submitting and the vehicle registration
    3. Submit number plate if available, or Letter from police in case the plates are lost/stolen
    4. Vehicle Registration documents

  • Will there be any permission issued when carpooling the family members and friends?
     

    No, because this does not run counter to the rules of fighting the illegal taxi practice.
    What are the steps to enroll in Sharekni ?
    Go to www.sharekni.ae and click « New user » 
    Fill in the application and click on « Submit » 
    You will receive an email to the provided email address, to confirm your registration, click on the provided link to complete the application 
    Make sure to provide accurate information in order to successfully register
    How much is the price of Dalili navigation system?
    The price of the GPS device varies from Dhs 600 to Dhs 2000 according to brand and outlet selling it

  • What are the contact details of Dubai Driving Center?
     

    Dubai Driving Center
    Tel. No.: 043455855
    Fax No.: 043455844
    P.O.Box: Dubai 24443
    Email : elfateh@dcds123.ae
    Website: http://www.dubaidrivingcenter.net/english/

  • What are the contact details of Galadary Driving Center?
     

    Galadary Driving Center
    Tel. No.: 042676266
    P.O.Box Dubai: 80771
    Email: elrayah@imgaladari.ae
    Website: http://www.gmdcbranch.com/

  • What are the contact details of Bel Hasa Driving center?
     

    Bel Hasa Driving center
    Tel. No.: 043243535
    Fax No.: 043245408
    P.O.Box: Dubai 71707
    website: http://www.bdc.ae/
    Email: saif@bdc.ae

  • What are the contact details of Emirates Driving Center?
     

    Emirates Driving Center
    Tel. No.: 042631100
    Fax No.: 042631268
    P.O.Box: Dubai 20948
    Email: edi@emirates.net.ae / edi@edi-uae.com

  • What are the contact details of AL-Ahli Driving Center ?
     

    AL-Ahli Driving Center
    Tel. No.: 043411500
    Fax No.: 043411511
    P.O.Box: Dubai 282426
    Email: alahlidrivingcenterdubai@gmail.com
    Website: http://www.alahlidubai.ae/

  • What is the difference between (A) parking and (B) parking?
     

    The (A) parking card can be used for all regions and around the clock (with the exception of Dubai
    Internet City , Dubai Media City ,gold souq and Deira fish market parking.
    The (B) parking card allows the customer to park his vehicle in Parking spaces (Parking outside the main roads)

  • What is the price of the seasonal cards?
     

    1. Category A
    Three month 700
    Six months 1300
    One year 2500
    2. Category B
    Three month 450
    Six months 800
    One year 1500

  • What are the categories of parking fines?
     

    Category 1:     Non payment of fees or failure to but the ticket (150 dirham's).
    Category 2:     Parking longer than specified period in the ticket (100 dirham's).
    Category 3:     Exceeded the maximum parking for more than three hours (some positions are not allowed to stand for more than two hours) (AED 100).
    Category 4:     Parking in the wrong way or illegal parking Like In sand location AED 200/-
    Note:
    The fine if the customers use the parking space for disabled without disable parking permits 500 AED from RTA and 1000 AED from Dubai policeCustomer who's Displaying vehicle for sale in banned area or Dubai public area, they will get a fine of 500 Dhs from the parking inspector
    This type of fine it's already implemented exactly from 2001

  • What are the documents required to apply for a Practical test for new Instructors?
     

    1. Copy of the theoretical exam results.
    2. Payment receipt

  • What are the documents required to apply for a Test of instructors for adding a new training category?
     

    1. Letter issued by the driving school
    2. Copy of the passport and residence visa
    3. Discharge letter of the traffic penalties
    4. Copy of the driving license
    5. Original copy of the training permit
    6. The applicant shall pass the interview related to the required type

  • What is Drivers Handbook?
     

    The handbook provides road rules information, including safe driving and crash prevention tips, and information on traffic offences and black points. It provides information about road signs and road markings that are used in Dubai and the UAE. This is the only Dubai Government approved publication of road rules.

  • What are the required documents to modify some of the driving license data/information?
     

    1. Applicants' passport
    2. Original Driving license issued from Dubai
    3. Filling the application
    4. Emirates ID (for UAE Citizen & people working in Government and semi-Government

  • What are the Categories of Drivers License?
     

    1. Motorcycle
    2. Disabled Carriage
    3. Light Vehicle (Weight should not be more than the 2.5 Ton) or any salon car
    4. Heavy Vehicle (Weight should be more than 2.5 Ton)
    5. Light Bus (The Capacity is less than 26 passengers except the driver)
    6. Heavy Bus (The Capacity is more than 26 passengers except the driver)
    7. Tractor or light mechanical Equipment (Weight is less than 7 Ton)
    8. Tractor or Mechanical Equipment (Weight is more than 7.5 Ton)

  • What are the Documents required for applying to Motorcycle drivers  license ?
     

    1. Original Passport with visa page.
    2. Emirates ID ( for UAE Citizen & people working in Government and semi-Government ) + a photocopy of the same.
    3. 2 photos ( passport size)
    4. No Objection Letter issued by the Guardian or sponsor.
    5. File the application form
    6. Eye Test

  • What are the documents required for Renewing of Drivers License?
     

    1. Passport photocopy with valid residence visa.
    2. Photos(2)-passport size
    3. Eye Test result from approved opticians
    4. Original Expired Driving License
    5. Renewal fee AED 110.
    6. Emirates ID (for UAE Citizen & people working in Government and semi-Government)

  • Are there any exceptions from Toll fees?

     

    Only vehicles registered as military, police, ambulances, school and college buses, RTA public buses and the disabled are exempted.

  • What happens if I do not use the toll gates for a long period of time?

    If you do not pass through a Salik gantry OR make an account recharge for a period of 5 years then  your Salik account balance will be forfeited. Salik will send you an SMS notification one month, and again at two weeks, prior to the 5 years elapsing, to advice you of the pending account forfeit

  • Can I transfer my account balance to my friend’s/relative’s Salik account?


     

    Salik does not transfer account balances to other accounts.

  • I am leaving the country, how do I claim my Salik account balance?


     

    Salik do not refund account balances. The balance will be kept in your Salik account for 3 years after which time it is forfeited

  • What if I sell my car and do not purchase another one, what happens to the balance in my Salik account?

    First you MUST contact Salik to advise us of the sale of your vehicle so that we can update your Salik account. We will keep your account open with the existing balance ready for when you do purchase a new vehicle.
     Please note that if there is no deduction from your account for 3 years after the date of your last trip; your account balance will be forfeited.

  • I have changed my mobile number from the one listed on my Salik account, what do I do?
     


     

    If you have changed the mobile number that is currently listed on your account you should contact Salik immediately, through the Salik Call Centre (800-72545) or the Salik Contact Us Form or by visiting a customer service center, to update your Salik account details. If you do not inform Salik, we will be unable to send you messages of low balance and other important account information resulting in you receiving violations

  • Can I dispute a violation again if I do not agree with the outcome communicated to me?


     

    If you have any further evidence that supports your dispute, you have the right to appeal the outcome of your original dispute by submitting your request in writing, along with your additional evidence, to the following address

    RTA – ITS – SALIK

    P.O. Box: 118899

    Dubai

    United Arab Emirates

  • What documents do I need to dispute my violation?


     

    Please ensure when disputing a violation that you have the following documents with you:
    - Registration Card
    - Payment Receipt (if the violation is already paid)
    - Personal ID or Labour Card or Driving License
    - Trade License (for Companies only)

  • I have received violations that I do not think are correct, what can I do?

    If you wish to dispute a violation, you can submit a dispute online through Salik’s Violation Management area where an easy to follow wizard will guide you. Alternatively, you can visit any Salik Customer Service Centre and complete a Violation Dispute Form; a Salik customer service representative will be on hand to assist you. Your dispute will be processed and a decision will be sent to you, via SMS, within 15 working days. Note that you can only dispute a violation that has been posted to your account within the last 120 days.

  • What are the different types of Salik violation and how much are they?



     

    There are two types of Salik violation – full details are in the table below


    Violation Type
     
    Definition
     
    Amount (AED)
     

    Insufficient Funds
     (ISF Violations)
     
    When you pass through a Salik toll gate with insufficient funds in your Salik account to cover the toll fee and no Salik account recharge has been made within 5 Business Days after the toll trip.
     
    AED 50 each time you pass through a Salik toll gate.

    There is a maximum of one violation per day.
     

    Unregistered Plate
     (URP Violations)
     
    When you pass through a Salik toll gate with no registered Salik tag on your vehicle and no tag is purchased and registered within 10 Business Days after the toll trip.
     
    AED 100 the first day time pass,

    AED 200 the second time you pass,

    AED 400 each subsequent time you pass.

    There is a maximum of one violation per day.

  • How do I check if I have Salik violations?

     


    You can verify any Salik violations by accessing Violation Management on the Salik website www.salik.gov.ae. You can enter your vehicle’s license plate details and search for both paid and not paid violations.

  • How do I check if I have Salik violations?

     


    You can verify any Salik violations by accessing Violation Management on the Salik website www.salik.gov.ae. You can enter your vehicle’s license plate details and search for both paid and not paid violations.

  • If I pass through Al Safa toll gate and then Al Barsha toll gate, do I pay for both?


     

    If you pass through the Al Safa and Al Barsha toll gates one after the other, within ONE hour and you do not exit the highway in-between the gates, you will only pay one toll fee.

  • Do I pay a toll fee for Al Maktoum Bridge even when Floating Bridge is closed?

     

    No, passing through Al Maktoum Toll Gate is free when the Floating Bridge is closed (between the hours of 10pm – 6am Saturday to Thursday and 10pm – 9am on Friday).

     

  • Someone else was driving my car at the time of violation. Do I have to pay?


     

    Yes. The owner of the vehicle is responsible for all tolls and violations, regardless of who was driving at the time the violation occurred.

  • Can I switch the Salik tag between my two vehicles?

     


    No, your Salik tag should ONLY be used on the vehicle it is assigned to in your Salik account. You cannot use the tag on another vehicle even if the other vehicle is registered in your name, you have to buy a Salik tag for each vehicle you own and wish to use to pass through the Salik toll gates. If you attempt to remove a Salik tag from a vehicle it will be damaged and will no longer work and you will be accountable for the subsequent violations.

  • What if I damage or lose my tag?

    If your Salik tag gets damaged or lost you will need to buy a new tag and replace it.

  • What if I sell my vehicle, change my License Plate or purchase another one?

     


    You must visit a Salik Customer Service Centre or call Salik Call Center on 80072545 right away. We need to deactivate your Salik tag so that your account is not linked to a vehicle you do not own, as you may continue to be charged for the trips that vehicle makes. You should also remove the tag from the windshield when you sell your vehicle. If you purchase a new vehicle, you will need to purchase a new tag at a retail location and provide the details of your new vehicle and your existing account number.
    If you have only changed your license plate, you need to visit a Salik Customer Service Centre or call Salik Call Center on 80072545 so that we can update the details on your account. This is to ensure that you do not receive violations in your account from your old plate number.

  • Is my violation a right violation if i did not receive any SMS from Salik ?
     

    Yes. Any SMS sent by Salik is for added customer service only. All Salik customers are responsible for ensuring that they have their tag registered and have enough funds in their account to pay any toll fees incurred. Customers can check their account balance through the Online Account Option or through the Salik Call Centre or via Kiosks.

  • Does Salik notify me through SMS of issues and changes on my Salik account?

     


    Yes, Salik will notify you about any changes on your Salik account, in addition you can find out about your current balance through the toll system website www.salik.ae as well as the call center 800-SALIK (72545).

  • How do I manage my Salik account online?

    In order to access your online account, you need to set up a username and password by visiting www.salik.gov.ae. Managing your Salik account online allows you to:
    Recharge your own or a friend’s account
    Add a tag/vehicle to your account
    View your toll trips
    View any violations received

  • What happens if I don’t have enough funds in my account when I use Salik?

    If you do not have enough balance in your Salik account and fail to recharge your Salik account within 5 days, you will receive a toll violation of AED 50 each day you pass through a Salik toll gate. To avoid these toll violations, you should always maintain sufficient balance in your account by recharging through one of the various channels available such as the Salik Web site, participating banks or Salik Recharge Cards or e-Voucher.

  • How do I check my account balance?

     

    You can verify your account balance by calling 800-SALIK(72545) or by accessing your Salik account via the web at www.salik.ae or via Kiosks.

  • How do I recharge my Salik account?

    You are able to recharge your Salik account using the method that is most convenient to you such as through participating Banks, the Salik web site, the Smart Salik App, by Mobile Payment, by SMS, by using one of the many Salik kiosks or by calling 800-SALIK (800-72545). Depending on the channel you choose you can use your credit card, a Salik Recharge card, an e-Voucher, direct debit from a bank account, or cash. Click Here to find out more.

  • How do I recharge my Salik account?

    You are able to recharge your Salik account using the method that is most convenient to you such as through participating Banks, the Salik web site, the Smart Salik App, by Mobile Payment, by SMS, by using one of the many Salik kiosks or by calling 800-SALIK (800-72545). Depending on the channel you choose you can use your credit card, a Salik Recharge card, an e-Voucher, direct debit from a bank account, or cash. Click Here to find out more.

  • Can I add vehicles (tags) to my existing account?

    Yes. When you fill out the application while purchasing the tag, indicate that you have an existing account. Let us know the account number and the new tag will be added to your existing account.
    If you do not receive a SMS from Salik within 10 days of purchase acknowledging that your new tag was registered, you should contact Salik.

  • Can I have a different Salik account for each of my vehicles?

    No. One Traffic File Number can only be on one Salik account and vice versa except if you have a different Traffic File Number for a vehicle registered with another Emirate. In such a case both Traffic File Numbers can be on the same account.

  • Will I have a separate account for every tag?

    No. Every vehicle must have its own unique tag and you can register as many tags as you like on one Salik account, as long as all the related vehicles have the same Traffic File Number.

  • Can I drive through the toll zone immediately after buying a tag?

     

     

    Yes. If your tag is installed properly and a tag application form has been submitted with all the required information, the toll will be charged to your account and no violation will occur.
    If you have not received a SMS from Salik within 10 days of purchase acknowledging that your new tag was registered, you should contact Salik.

  • How much does the subscription and tag cost?
     

    The cost of SALIK subscription is AED 100, including AED 50 for cost of tag and 50 for the prepaid toll balance will be added into Salik account.

  • What happens if I don’t have a Salik tag and I pass through a Salik Toll Gate?

     

    If you pass through a Salik toll gate without a Salik tag on your vehicle, you must purchase a tag within 10 days to open a Salik account or add the new tag to your existing Salik account. Failure to do this will result in toll violations of AED 100 for the first day you pass, AED 200 for the second day and AED 400 for each subsequent day you pass through the gate

  • Where can I purchase my Salik Tag?

     

    You can purchase your Salik tag from selected branches of Emarat, EPPCO/ ENOC or ADNOC petrol stations and also from Dubai Islamic Bank or Emirates NBD Bank.
     
    If you have not received a SMS from Salik within 10 days of purchase acknowledging that your new tag was registered, you should contact Salik.

  • Where can I pay Salik Violations?

     

    Salik Violations can be paid by visiting www.rta.ae and clicking Fines Enquiry & Payment.

     They can also be paid through the Dubai Police website for Dubai violations or Abu Dhabi Police website for Other Emirate violations, by visiting the Vehicle Registration Department or through internet banking if you are an Emirates NBD customer.

  • Mention Salik Gates in Dubai?
     

    1 - Gate of Al Garhoud Bridge.
    2 - Al Maktoum Bridge.
    3 - Safa gate.
    4 - Al Barsha gate.
    5 - Mamzar Gate (Al Ittihad Rd.).
    6 - Airport Tunnel Gate.

  • How can I check my Salik Fines? Can I place a dispute against them?
     

    Yes you can dispute against them.
    Fines can be checked by:
    1. Visiting the Salik web site, www.salik.ae 
    2. Calling the Salik contact center 800-Salik (72545). 
    3. Visiting the SALIK walk-in customer service locations

  • How can recharge salik account?

    You are able to recharge your Salik account using the method that is most convenient to you such as the web or mobile payment using your credit card, at services providing banks,using supported Kiosks or by Salik Recharge Cards or e-Voucher using the web, by calling 800-Salik (72545) or by SMS. 
    Please visit Salik website (http://www.salik.gov.ae/Services) to find out more.

  • Where are the stations of Dubai Ferry?
     

    1. Ghubaiba station next to HSBC Bank
    2. Station Marina Dubai (Dubai Marina)

  • What is the Schedule of Dubai Ferry?
     

    Al Ghubaiba
    11:00 - Al Ghubaiba – Dubai Marina Mall
    15:00 -Touristic Trip (Evening Tea)
    17:00 - Sunset Trip / Photography
    Dubai Marina Mall
    11:00 Dubai Marina Mall to Al Ghubaiba
    15:00 Evening Tea
    17:00 Sightseeing & Photography

  • What are the Itineraries water bus schedules?
     

    1. Line B1: From Al Seef station to Baniyas to Dubai Old Suok - (Turns Back)
    2. Line BM1: From Marina Terrace to Marina Walk and then pass by Marina Mall and ends with Marina Prominade (Turns Back)

  • What is Ladies Taxi Fare?
     

    1. Dubai International Airport Area Dh. 25.00
    2. Day Time - 6:00am to 10:00pm 
    Hired on Road / Street Pickup Dh. 6.00 
    Booking through Dispatch Center Dh. 6.00 
    3. Night Time - 10:00pm to 6:00am 
    Hired on Read / Street Pickup Dh. 7.00 
    Booking through Dispatch Center Dh. 7.00

  • How many taxis available for ladies Taxi?
     

    26 taxis available.

  • What is taxi booking service for people with disabilities?

    Customer calls the section of booking & distributing on 04 2080808, providing the location's details. Booking officer will enter the details in to the system & direct the nearest available taxi to the customer's location.
     

  • What is the procedure of Renew a school bus driving permit?

    1. The renewal should be within one month after the expiry of his previous driving permit.
    2. To submit a disease-free and not taking drugs and alcohol certificate.
    3. To pass the theoretical test to be conducted by the Agency, which are related to the training 4. course materials.
    5. The driver should submit the traffic black points report from Dubai police.
    6. To register in and attend the basic (School Bus Driving) training course.

  • How can I rent the public buses?

    Customer needs to apply Online.
    1- Visit RTA Website 
    2- Click on public buses 
    3-click on TAJEER service 
    4-Fill the application form then submit
    Note: The service available only in the RTA official time from 7:30 am to 2:30 pm from Sunday to Thursday.

  • What is the procedure of getting a school bus driver License?

    1. He should be a holder of a heavy bus driving license. 
    2. He should be at least 25 years old. 
    3. He should be of a good conduct and has no criminal records. 
    4. The driver should submit the traffic black points report from Dubai police. 
    5. To submit a disease-free and not taking drugs and alcohol certificate. 
    6. He should be familiar with Arabic & English Language. 
    7. To register in and attend the basic (School Bus Driving) training course. 
    8. To pass the theoretical test to be conducted by the Agency, this is related to the training course materials.
     

  • Is it possible to use mobile on the underground sections of the Dubai Metro?

    The Metro has.underground mobile coverage; therefore mobile phones can be used in underground stations and inside the trains.

  • Where to pay the fines of green line metro station?

    Fine Payments & refunds can be made at the following stations:
    1. Al Nahda
    2. Khalid bin Al Waleed
    3. Oud Metha

  • Can I get General Information about RED Line?

    1-Elevated Part:47.4 KM 
    2-Underground Part:5.5 KM 
    3-Total Part:52.9 KM 
    4-No.of elevated Stations:25 stations. 
    5-No. of underground station:4 stations. 
    6-Total No. of stations:29 stations. 
    7-No. of Depots: 2 Al Rashidya & Jebel Ali Depots. 
    8-Park & Ride Facility:2 Rashidiyah & Nakheel harebour and tower. 
    9-Required Time:49 Months. 
    10-Number of Trains:
    22 trains From: Saturday till ThursdayFrom:05:00PM till 09:00PM 
    17 Trains From: Saturday till Thursday From:06:00AM till 05:00PM
    Fridays: 17 Trains

  • Where can I buy a Tram ticket or card?

    nol Cards are available at Dubai Metro stations and retail outlets at petrol stations.

  • Where can I buy a Tram ticket or card?

    nol Cards are available at Dubai Metro stations and retail outlets at petrol stations.

  • Which Tram stations are integrated with Metro?

    The Dubai Tram provides connectivity to Jumeirah Lakes Towers and DAMAC Properties Metro stations. Footbridges provide a direct link between the two adjacent Tram and Metro stations for a smooth and seamless interchange for passengers.

  • What are the operational hours of Dubai Tram?

    Weekdays (Saturday to Thursday) – From 6:30 AM to 1:00 AM (the next day). - Fridays – From 9:00 AM to 1:00 AM (the next day).

  • Is Dubai platinum center working or is it closed?

    Dubai platinum center is closed since 02-01-2017 please go to the other centers al manara center or wasel in al hasa 

  • Can I replace my Kuwaiti driving license to Emirati driving license without any exam even if i am lebanese and having a residence visa in Dubai?

    No you can't . If you have a valid Kuwaiti Driving license, you can replace it after passing Yard and theoretical tests. You need to visit the driving institute to open a traffic file and set the exam date.

  • Where is the nearest Salik retail outlet after Saudi Arabia borders?

    You can buy Salik tag from selected branches of Emarat, EPPCO/ ENOC or ADNOC petrol stations, Dubai Islamic Bank or Emirates NBD Bank.

  • Where can I issue an elder parking permit?

    You need to visit one of the following centers:  1- RTA Main customer happiness centre- Umm rammol    2- Tawar Unified centre- Qusais     3- Al Manar centre- Sheikh Zayed Road

  •  Is there any special student traveling card?

    Yes . Nol blue card.  For more information, please check the following link http://bit.ly/2j0NYJ6

  • How can I calculate the taxi fare?

    You can visit the following like: http://www.dubaitaxi.ae/en/Pages/TaxiFareCalculator.aspx

  • How can I book a taxi with driver?

    You can book a taxi by calling the dispatch center on 04 2080808 

  • Can I transfer nol credit to another card?

    Yes You can transfer credit from a Nol Card to another through the NFC feature (Android Only) in our Public Transport app: http://bit.ly/2jWC7LC.

  • Can I get the same number and features, if I lost my personalized Nol card?

    Yes you can. You need to report your lost card immediately by calling 8009090 to block your card within 48 hours. You can visit any ticket office to seek a refund of your lost card or request a replacement card.

  • Are baby strollers allowed inside Dubai Metro?

    Yes, baby strollers are allowed in Dubai Metro.

  • Will there be any special offers during festivals like Eid?

    On special occasions and festivities, RTA will announce fare-free days, where any passenger with a valid Nol Card

  • Why is it being introduced?

    The Nol Card is being introduced to allow passengers to pay for different public transport use with a single card, in a convenient and safe way. This will eliminate the need to carry cash and the need to calculate the fare for the journey being taken, as the card will do this automatically.

  • Where can I use my Nol Card?

    Nol Cards can be used on Metro, Buses, Water Buses,Tram and Paid Parking Zones using the same card.

  • Where can I buy and top up my Nol Card?

    You can buy and top up your Nol Card at ticket offices, some ticket vending machine, RTA authorized sales agents.

    • Ticket Offices are available in all Metro stations and all Bus stations.  
    • Ticket vending machines are available in all Metro and Bus stations and some Bus stops, as well as other popular places such as shopping malls and airports. 
    • Authorized sales agents will be announced by RTA later on. 
    • You can order special design through online NOL store website. 
    • In the future, auto-top-up service will be offered to automatically top-up your Nol card using your credit / debit card when it reaches a certain amount.

  • What will children pay?

    Children below 5 years of age and below 90cm (Metro) will travel for free (no card required). Children above 5 will have to get a valid Nol Card / Ticket. 
    In the future, RTA will introduce a 50% discount for Students as well as discounted 7 days,30 days, 90 days and 365 days passes.

  • What is a suitable place to keep the Card / Ticket?

    It is advisable to keep your Card in a protective wallet and away from electronic equipment such as mobile phones.

  • What is a Nol Card?

    A Nol Card is a smart card that allows you to use Bus, Metro, Waterbus, as well as RTA paid Parking with a single card. It has a 'touch & go’ function which means, you simply tap it on the entry point of any of the above services and the system will then automatically deduct the correct fare. It’s quick and easy to use and means you no longer need to carry cash to get around Dubai. 

  • What do you mean by “contactless” card? 

    This means that all you have to do is hold your card over a Nol Card Reader and the reader shall detect your card, i.e. no need for swiping or inserting your card. It is advisable to touch your card on the reader for a quick and successful detection.

  • What are the prices of cards and tickets?

    The initial cost of a Nol Red Ticket is AED 2; which can be reloaded up to 10 trips, the cost of trip varies depending on the number of zones passed. The cost of Nol Silver Card and Nol Gold Card is AED 25 which includes an initial e-purse value of AED 19. The Nol Blue Card costs AED 70 which includes an initial e-purse value of AED 20.

  • What are the cost of trips?

    Fares vary based on the number of zones passed, but generally for cards, the fares range from AED 3 for one zone to AED 7.50 (for an all zone trip). 
    When using the Nol Red Ticket, the prices are slightly higher.

  • What are the cost of trips?

    Fares vary based on the number of zones passed, but generally for cards, the fares range from AED 3 for one zone to AED 7.50 (for an all zone trip). 
    When using the Nol Red Ticket, the prices are slightly higher.

  • Is there anything that can damage a Nol Card?

    As the Nol Card contains a micro chip and an aerial it should not be bent, cut or used in an inappropriate manner. In addition, do not hold more than one card over a Nol Card reader at one time as this may result in processing failure or the wrong card being unintentionally used.

  • How Nol Cards and Tickets Work?

    Nol Card is a contactless smart card, you just hold your Nol Card over a Nol Card reader, and the reader is able to automatically validate the card, and deduct a trip or deduct the correct fare for the journey taken.

  • Can I still use Cash to travel?


    You will not be able to use cash to pay for Bus, Metro and Water Bus. But you can still use cash to pay for RTA Paid Parking.

  • Are there any discounts or discounted packages?

    Children below 5 years can travel for free without a card. 

    RTA has already introduced 50% discounts with new products such as daily pass, 7 days pass, 30 days pass, 90 days pass and 365 days pass for everyone. 50% discount will only be available for Students, Social Affair and Senior Citizens or residents, as well as free travel for people with disabilities. RTA will also introduce a loyalty points program which allows you to redeem points for variety of benefits.

  • Are fares different at weekends?, Or off-peak times?

    No, currently fares are the same at weekends and off-peak times. 

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