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I go to the service center to apply for a service
I encounter a problem whilst in the service center
I notice the complaint box in the service center
I write my complaint
I drop my complain in the box
It takes 7 working days to process my complaint
I receive a call from the agent to inform me about the action taken regarding my complain
I notice that the service center manager has an open door policy
I meet with the service center manager I explain my problem
The service center manager takes the necessary actions to resolve my problem
The service center manger makes sure the problem has been solved and that I have obtained the service
I call the contact center at 8009090
I explain my problem to the contact center
The contact center agent informs me that the complaint will be handled within 7 working days
The complaint is handled with 7 working days
I receive a call from the agent to inform me about the action taken regarding my complaint
While I was using one of the RTA online services, I Encounter a problem
I navigated through the website
Then, , I noticed about firstname.lastname@example.org
I sent my complain via email
I received the reply within 3 working days, and my problem is solved now
While I was using one of the RTA services, I Encounter a problem
I navigated towards the contact page
Then, I noticed RTA's social networks
I sent them my complain via one of their social media platforms
One of RTA social media customer services agents contact me shortly, we had a satisﬁed discussion
I received the ﬁnal solution within 3 working days, and my problem is solved now
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