Complaint handling

Roads & Transport Authority - Complaint handling



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Complaint Box

  • 1
    Service center

    I go to the service center to apply for a service

  • 2
    Problem in service center

    I encounter a problem whilst there

  • 3
    Complaint box

    I notice the complaint box

  • 4
    To write my complaint

    I write my complaint

  • 5
    Drop complaint in the box

    I drop my complain in the box

  • 6
    Long time to process complaint

    It takes 7 working days to process my complaint

  • 7
    Agent

    I receive a call from the agent to inform me about the taken action

Direct Complain

  • 1
    Service center

    I go to the service center to apply for a service

  • 2
    Problem in service center

    I encounter a problem whilst there

  • 3
    Open door policy

    I notice that the service center manager has an open door policy

  • 4
    Meeting with the service center manager

    I meet with the manager to explain my problem

  • 5
    Taking actions

    The manager takes the necessary actions to resolve my problem

  • 6
    Problem solved

    The manger makes sure the problem has been solved and I obtained the service

Contact Center

  • 1
    Service center

    I go to the service center to apply for a service

  • 2
    Problem in Service center

    I encounter a problem whilst there

  • 3
    Call to contact center

    I call the Call center at 8009090

  • 4
    Explain problem

    I explain my problem to them

  • 5
    Agent

    The Call center agent informs me it takes 7 working days to handle the complaint

  • 6
    7 working days

    The complaint is handled with 7 working days

  • 7
    Call from Agent

    I receive a call from the agent to inform me about the action taken

VIA Email

  • 1
    Encounter a problem

    While using one of the RTA online services, I encounter a problem

  • 2
    Navigate through the website

    I navigated through the website

  • 3
    Ask RTA

    I find the support email ask@rta.ae

  • 4
    Sent complaint mail

    I send my complain via email

  • 5
    Recieve a reply

    I received the reply within 3 working days, and my problem is solved

VIA Social Media

  • 1
    Encounter a problem

    While using one of the RTA services, I encounter a problem

  • 2
    Navigate through the website

    I navigated towards the contact page

  • 3
    RTA social networks

    I find RTA's social networks icons

  • 4
    Sent complaint

    I send my complain via one of their social platforms

  • 5
    Contact with agent

    One of the SM agents contacts me shortly and had a satisfactory discussion

  • 6
    Recieve a reply

    my problem gets solved in 3 working days

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