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Home/ RTA Services / Service Details
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Apply for a Driver Experience Certificate

This service enables you to obtain a driver experience certificate or a 'To Whom It May Concern' certificate confirming the non-existence of a current training file or a driving licence.

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Apply Now
Eligibility
Individual customers, citizens and residents, are eligible to apply for this service.
Required documents
  • This service has no required documents.
Service fees
  • 100 AED
  • +20 AED Knowledge and Innovation fees.
Process time
  • 5 minutes.
Website
RTA Smart Apps
Mahboub Chatbot
  • Mahboub Chatbot on RTA Website
  • Mahboub Chatbot on RTA Smart Apps
Self Service Machines
Process

Through Website (Driving Experience Certificate - To Whom It May Concern Certificate)

  • The customer enters his Emirates ID or driving licence details.
  • The system verifies the customer’s identity by sending an OTP to his registered phone number.
  • The customer applies for a Driving Experience Certificate or for a To Whom It May Concern Certificate.
  • The customer settles all required fees and fines by credit card.
  • The customer receives the certificate by email.

Through Dubai Drive App (Driving Experience Certificate only)

  • The customer enters his driving licence details.
  • The customer applies for a Driver Experience Certificate.
  • The customer settles all required fees and fines by credit card.
  • The customer receives the certificate by email.

Through Self Service Machines (Driving Experience Certificate only)

  • The customer enters the driving licence details.
  • The customer settles all required fees and fines by credit card.
  • The customer receives the certificate.

Through Mahboub Chatbot (Driving Experience Certificate only)

  • The customer inquires about the service through a conversation with Mahboub, for example: Applying for a driver's experience certificate or issuing a driver's experience certificate.
  • Mahboub displays the requirements, channels and required fees.
  • Mahboub checks if the customer wants to complete the service process.
  • The customer agrees to complete the service through Mahboub.
  • If the customer has an account on RTA Website:
    • The customer enters the username.
    • The system verifies the identity of the customer by sending an OTP to the mobile number registered in the system.
    • The system verifies if there is a traffic file associated with the username that was entered.
    • The customer selects how to receive the electronic certificate.
    • The customer enters the delivery information (username, mobile phone number and email).
    • The customer settles the fees by credit card.
    • The customer receives the reference number of the transaction.
  • If the customer does not have an account on RTA Website:
    • Mahboub requests the customer to enter the traffic file number, the driver licence issue date, the year of birth in the format (YYYY), and the driving licence number.
    • The customer selects how to receive the electronic certificate.
    • The customer enters the delivery information (username, mobile phone number and email).
    • The customer settles the required fees by credit card.
    • The customer receives the reference number of the transaction.
Average waiting time
  • N/A.
Validity

2 months from the date of issuance.

What you will get

Driver experience certificate or an electronic To Whom It May Concern Certificate.

Terms and conditions
  • In case the customer is applying for an experience certificate to use it outside the country, the certificate must be authenticated and stamped by the Ministry of Foreign Affairs in Dubai.
FAQs
  • Question 1: Does the customer have to sign up for an account on RTA's Website to apply for this service through the e-channels?

Answer 1: The customer can easily use RTA e-channels without creating an account.

  • Question 2: What is the process in case the customer is in a country that does not accept e-certificates?

Answer 2: The customer can have the certificate stamped and authenticated by the Authentication Section at the Ministry of Foreign Affairs in Dubai.

  • Question 3: Can the customer obtain a Driving Experience Certificate if their driving licence was expired?

Answer 3: Yes.


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