Through Website (Driving Experience Certificate - To Whom It May Concern Certificate)
- The customer enters his Emirates ID or driving licence details.
- The system verifies the customer’s identity by sending an OTP to his registered phone number.
- The customer applies for a Driving Experience Certificate or for a To Whom It May Concern Certificate.
- The customer settles all required fees and fines by credit card.
- The customer receives the certificate by email.
Through Dubai Drive App (Driving Experience Certificate only)
- The customer enters his driving licence details.
- The customer applies for a Driver Experience Certificate.
- The customer settles all required fees and fines by credit card.
- The customer receives the certificate by email.
Through Self Service Machines (Driving Experience Certificate only)
- The customer enters the driving licence details.
- The customer settles all required fees and fines by credit card.
- The customer receives the certificate.
Through Mahboub Chatbot (Driving Experience Certificate only)
- The customer inquires about the service through a conversation with Mahboub, for example: Applying for a driver's experience certificate or issuing a driver's experience certificate.
- Mahboub displays the requirements, channels and required fees.
- Mahboub checks if the customer wants to complete the service process.
- The customer agrees to complete the service through Mahboub.
- If the customer has an account on RTA Website:
- The customer enters the username.
- The system verifies the identity of the customer by sending an OTP to the mobile number registered in the system.
- The system verifies if there is a traffic file associated with the username that was entered.
- The customer selects how to receive the electronic certificate.
- The customer enters the delivery information (username, mobile phone number and email).
- The customer settles the fees by credit card.
- The customer receives the reference number of the transaction.
- If the customer does not have an account on RTA Website:
- Mahboub requests the customer to enter the traffic file number, the driver licence issue date, the year of birth in the format (YYYY), and the driving licence number.
- The customer selects how to receive the electronic certificate.
- The customer enters the delivery information (username, mobile phone number and email).
- The customer settles the required fees by credit card.
- The customer receives the reference number of the transaction.