Roads & Transport Authority - Service Details

• RTA Website

• Dubai Drive
• RTA Dubai

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Al Kifaf
• Tasjeel Al Tawar
• Barsha Tasjeel
• Muhaisna Shamil
• Tamam Vehicle Testing
• Al Qusais Tasjeel
• Wasel Vehicle Testing - Al Jaddaf

Through Website

• The customer enters his Emirates ID or driving licence details.
• The system verifies the customer’s identity by sending an OTP to his registered phone number.
• The customer applies for Replacing a Lost/Damaged Driving Licence.
• The customer settles all required fees and fines by credit card.
• The customer receives a temporary driving licence by email while waiting for the original licence, which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • Through the delivery service, the delivery fees are as follows:
    • Standard delivery 20 AED
    • Same day delivery 35 AED
    • Delivery within 2 hours 50 AED
    • International delivery 50 AED.

Through Smart Apps

• The customer enters the following information:
  • Driving licence number
  • Issue date
  • Birth year
  • Traffic code number.
• The customer specifies the reason for printing the driver's licence (lost or damaged)
• The customer settles all required fees and fines by credit card.
• The customer receives a temporary driving licence by email while waiting for the original licence, which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • Through the delivery service, the delivery fees are as follows:
    • Standard delivery 20 AED
    • Same day delivery 35 AED
    • Delivery within 2 hours 50 AED
    • International delivery 50 AED.

Through Self Service Machines

• The customer enters the required information on the screen: the driving licence number, the driving licence issuing authority, the year of birth, the reason for reprinting the driving licence (lost or damaged).
• The driving licence details are displayed to the customer for verification and completion of the transaction.
• The customer settles the fines, if any.
• The customer settles the required fees.
• The customer prints the driving licence through the Self Service Machine.

• N/A.

The remaining validity period of the damaged or lost licence.

New driving licence.

• The customer must pay all the licence fines before applying to this service.
• The lost or damaged driving licence must not be expired.