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Replacing A Lost Or Damaged UAE Driving License

This service enables you to apply for replacing a lost or damaged driving license or amend information on the driving license issued in Dubai.

Eligibility

Individual customers, citizens and residents, are eligible to apply for this service.

Required documents

  1. Original Emirates ID

Output

New driving license.

Service fees

  • 110 AED service fees
  • 20 AED knowledge and innovation fees.

Validity

The remaining validity period of the damaged or lost license which is valid for 10 years: 21 years and above

1 year: between 18 and 21.

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Average processing time

  • Customer Happiness Centres: 10 minutes
  • Website: unidentified
  • Call Centre: unidentified
  • Mobile application: unidentified.

Ways to apply

Process

Through the website:

  • The customer accesses the website and enters the ID number
  • The customer receives a temporary driving license via email to print while waiting for the original license which can be sent in 2 ways:
    • Customer Happiness Centres in Deira or Al Barsha.
    • By courier, with an additional fee of 20 AED.

Through the centres or kiosk:

  • The customer submits all the required documents
  • The customer is required to pay all the due fines on the driving license in one of the above mentioned centres.

Through the call centre:

  • The customer contacts the call centre and provides RTA with the lost or damaged driving license number
  • The customer is required to pay the fines by credit card
  • RTA verifies the submitted documents and issues a replacement for the lost or damaged license
  • The customer receives a temporary driving license via email to print while waiting for the original license which can be sent in 2 ways:
    • Customer Happiness Centres in Deira or Al Barsha.
    • By courier, with an additional fee of 20 AED.

Through the optical shops:

  • The customer submits all the required documents
  • The customer is required to pay all the due fines on the driving license
  • The customer receives a temporary driving license via email to print while waiting for the original license which can be sent in 2 ways:
    • Customer Happiness Centres in Deira or Al Barsha
    • By courier, with an additional fee of 20 AED.

Note: The customer must always carry the temporary driving license to avoid fines.

Terms and conditions

  • The customer must pay all the due fines before applying to this service
  • The lost or damaged driving license must not be expired.
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FAQs

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