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Home/ RTA Services / Service Details
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Apply for Replacing a Lost/Damaged Driving Licence

This service enables you to apply for replacing a lost or damaged driving licence or amend information on the driving licence issued in Dubai.

Apply Now
Apply Now
Eligibility
Citizens and residents are eligible to apply for this service.
Required documents
  1. Emirates ID.
Service fees
  • 300 AED for Replacing a Lost/Damaged Driving Licence
  • + 20 AED Knowledge and Innovation fees.
Process time
  • 1 visit.
Website
Mobile Application
Customer Happiness Centres
Service Centres
Eye Test Centres
Dubai Optical
Yateem Optician
Malak Typing - Photocopying & Optical
Emirates Driving Institute - Eye Test
Salik Optical
Barakat Optical
Belhasa Driving Centre - Eye Test
Al Jaber Optical Centre
Executive Optical Centre
International Optical
Leen Optics
Grand Optics
Rivoli Eye Zone
Magrabi Optical
Call Centre
  • 8009090
Process

Through the website

  • The customer pays the due fines.
  • The customer applies to the service of lost or damaged driving licence.
  • The customer settles the required fees.
  • The customer receives a temporary driving licence via email while waiting for the original licence which can be received in 2 ways:
    • The Customer Happiness Centres in Deira or Al Barsha.
    • By courier, with an additional charge of 25 AED.

Through the centres or self service machines

  • The customer pays the due fines.
  • The customer applies to the service of lost or damaged driving licence.
  • The customer settles the required fees.
  • An electronic copy of the receipt is sent to the e-mail registered in the system, and a text message is sent to the registered phone number with a link to download a copy of the transaction receipt.
  • The customer prints the driving licence at the centre or self service machines.

Through the call centre

  • The customer contacts the call centre and provides RTA with the lost or damaged driving licence number. The customer pays the due fines by credit card.
  • The customer receives a temporary driving licence via email while waiting for the original licence which can be received in 2 ways:
    • The Customer Happiness Centres in Deira or Al Barsha.
    • By courier, with an additional charge of 25 AED.

Through the eye test centres

  • The customer pays the due fines.
  • The customer receives a temporary driving licence via email while waiting for the original licence which can be received in 2 ways:
    • The Customer Happiness Centres in Deira or Al Barsha.
    • By courier, with an additional charge of 25 AED.

Note: The customer must always carry the temporary driving licence to avoid fines.

Average waiting time
  • Website: unidentified
  • Mobile application: unidentified
  • Customer Happiness Centres: 10 minutes
  • Call Centre: unidentified.
Validity
  • The remaining validity period of the damaged or lost licence.
What you will get
  • New driving licence.
Terms and conditions
  • The customer must pay all the due fines before applying to this service.
  • The lost or damaged driving licence must not be expired.
  • Customer happiness centers where eye test is available: Customer Happiness Centre - Al Manarah, Customer Happiness Centre - Al Towar, Customer Happiness Centre - Deira, Customer Happiness Centre - Al Barsha, Customer Happiness Centre - Al Kifaf, Customer Happiness Centre - Umm Ramool.
FAQs

This service has no FAQs.


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