Roads & Transport Authority - Service Details

• Dubai Drive

Driving institutes in Dubai

• Smart screen available in the centres
  

• 8009090
  

Through the mobile application (not applicable for the Knowledge test)

• The customer adds the file number and the date of birth.
• The customer chooses an appointment from the availability list.
• The customer is required to settle the fees by credit card.

Through the Call Centre (not applicable for the Knowledge test)

• The customer provides the Call Centre with the learning permit application number.
• The customer chooses an appointment from the availability list.
• The customer is required to settle the fees by credit card.

Through the driving institutes

• The customer submits the learning permit application number.
• The customer chooses an appointment from the availability list.
• The customer is required to settle the fees.
• An electronic copy of the receipt is sent to the e-mail registered in the system, and a text message is sent to the registered phone number with a link to download a copy of the transaction receipt.

Through the smart screen (not applicable for the Knowledge test and the Yard test)

• The customer enters the Emirates ID number or the learning permit application number.
• The customer chooses an appointment from the availability list.
• The customer is required to settle the fees.

• Mobile application: unidentified
• Smart screen: unidentified
• Service centres: 5 minutes
• Call centre: unidentified.

Unidentified.

New appointment for the Knowledge test/Yard test/Road test.

General rules for all the tests

• The customer must choose an appointment from the list of available appointments.
• The customer is required to pay all the fees in case the appointment is cancelled and cannot get a refund.
• The customer must present the request before 24 hours is case he wants to change the appointment date.

Yard test, in addition to the general rules

• The customer must complete all training requirements and finish the internal pilot test.

Road test, in addition to the general rules

• The customer can reschedule 2 times with no additional charges up to 24 hours before the scheduled appointment if the prerequisites were not completed or the payments not settled.
• After the third attempt, the appointment is cancelled and the customer is required to pay the required fees in addition to the fees of booking a new appointment.
• The customer can change to Road test appointment only through the Call Centre or the smart app.