Roads & Transport Authority - Service Details

• RTA Website

• Dubai Drive

• Mahboub Chatbot on RTA Website
• Mahboub Chatbot on RTA Smart Apps

Driving Institutes in Dubai

• Smart screens available in the Driving Institutes
  

Through Website

• The customer accesses his personal profile on the website using his valid Emirates ID.
• The system verifies the customer’s identity by sending an OTP to his registered phone number.
• The customer cancels the data of the previously booked test (Knowledge, Yard, Road, or Evaluation).
• The customer books a new appointment.
• The customer settles the required fees if the newly booked appointment entails additional fees.
• The customer receives an SMS and email with the scheduled appointment date.

Through Smart Application (Road test)

• The customer adds the learning permit application number and the date of birth.
• The customer selects an appointment from the availability list.
• The customer settles the fees by credit card.

Through the Driving Institutes

• The customer submits the learning permit application number.
• The customer selects an appointment from the availability list.
• The customer settles the fees.
• An electronic copy of the receipt is sent to the e-mail registered in the system, and a text message is sent to the registered phone number with a link to download a copy of the transaction receipt.

Through the Smart Screen (Road test only)

• The customer enters the Emirates ID number or the learning permit application number.
• The customer selects an appointment from the availability list.
• The customer settles the fees.

Through Mahboub Chatbot (Road test only)

• The customer inquires about the service through a conversation with Mahboub, for example: Changing a Driving Test Appointment.
• Mahboub displays the requirements for applying to the service and the fees.
• Mahboub checks if the customer wants to complete the process of changing a Road test appointment.
• The customer approves and is required to enter the traffic file number and the year of birth in the following format (19xx).
• The appointment that was previously booked is displayed to confirm and continue for changing the date of the Road test.
• The customer selects the Road test appointment date and time that suit him from the availability list.
• The system verifies the identity of the customer by sending a text message with a code to the mobile number registered in the system.
• The customer settles the fees by credit card.
• The customer receives the reference number of the transaction.

• Smart Application: N/A
• Smart Screens: N/A
• Mahboub Chatbot: N/A
• Driving Institutes: 5 minutes.

Valid until the appointment date.

Amended Driving test appointment.

General rules for all the tests

• The customer must select an appointment from the list of available appointments.
• The customer can change the appointment of the final Road test 24 hours prior to the test date in case he wanted to postpone the appointment, and at any time if he wants to prepone the test date provided that there’s an available appointment and that he settles the required fees, except for the remote interpretation of the Knowledge test.

Yard test, in addition to the above general rules

• The customer must finish the Evaluation test of the Driving Institute.

Road test, in addition to the above general rules

• If the prerequisites were not completed or the payments not settled, the system reschedules the appointment up to 2 times with no additional charges, 24 hours before the scheduled appointment date.
• After the third attempt, the appointment is cancelled and the customer has to book a new appointment and settle the required fees and the service fees.
• The customer can change the Road test appointment only through the Call Centre, the Smart App, the Smart Screen, or Mahboub Chatbot. He can change the appointments of all tests through the website.