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Changing A Road/Theory Test appointment

This service enables you to apply for changing the appointment of a driving test, theory and internal road test.

Eligibility

The customers must already have a test appointment.

Required documents

  1. Traffic file number

Output

New appointment for the internal road/theory test.

Service fees

This service is free.

Validity

Unidentified.

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Average processing time

  • Mobile application: unidentified
  • Call centre: unidentified
  • Service centres: 5 minutes
  • Smart screen: unidentified.

Ways to apply

Process

Through the mobile application (not applicable for the theory test):

  • The customer adds the file number and the the date of birth
  • The customer chooses an appointment from the availability list.

Through the call centre (not applicable for the theory test):

  • The customer provides the call centre with the learning permit number
  • The customer chooses an appointment from the availability list.

Through the driving institutes :

  • The customer submits the learning permit number
  • The customer chooses an appointment from the availability list.

Through the smart screen (not applicable for the theory test and the internal test):

  • The customer enters the Emirates ID number or the learning permit number
  • The customer chooses an appointment from the availability list.

Terms and conditions

General rules for all the tests:

  • The customer must choose an appointment from the list of available appointments
  • The customer is required to pay 100 AED in case the appointment is changed to less than 48 hours.

Internal road test, in addition to the general rules:

  • The customer must finish step 4 of the training and pass the theory test.

Road test, in addition to the general rules:

  • The customer can reschedule 3 times before 24 hours of the appointment in case of not finishing all the prerequisite tests and undue payments
  • After the third attempt, the appointment will be cancelled and the customer is required to pay the fees to book a new appointment.
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