Roads & Transport Authority - Service Details

• Smart screens available in the driving institutes
  

• 8009090
  

• RTA website - Mahboub Chatbot

• RTA Smart Apps - Mahboub Chatbot

• Dubai Drive

Driving institutes in Dubai

Through the smart application (for the Road test only)

• The customer adds the learning permit application number and the date of birth.
• The customer chooses an appointment from the availability list.
• The customer settles the fees by credit card.

Through the call centre (for the Road test only)

• The customer provides the Call Centre with the learning permit application number.
• The customer chooses an appointment from the availability list.
• The customer settles the fees by credit card.

Through the driving institutes

• The customer submits the learning permit application number.
• The customer chooses an appointment from the availability list.
• The customer settles the fees.
• An electronic copy of the receipt is sent to the e-mail registered in the system, and a text message is sent to the registered phone number with a link to download a copy of the transaction receipt.

Through the smart screen (not applicable for the Knowledge test and the Yard test)

• The customer enters the Emirates ID number or the learning permit application number.
• The customer chooses an appointment from the availability list.
• The customer settles the fees.

Through Mahboub Chatbot (Road test only)

• The customer inquires about the service through a conversation with Mahboub, for example: Changing a Driving Test Appointment.
• Mahboub displays the requirements for applying to the service and the fees.
• Mahboub checks if the customer wants to complete the process of changing a road test appointment.
• The customer approves and is required to enter the traffic file number and the year of birth in the following format (19xx).
• The appointment that was previously booked is displayed to confirm and continue for changing the date of the road test
• The customer sets the road test appointment date and time that suit him.
• The system verifies the identity of the customer by sending a text message with a code to the mobile number registered in the system.
• The customer settles the fees by credit card.
• The customer receives the reference number of the transaction.

• Smart application: unidentified
• Smart screen: unidentified
• Driving institutes: 5 minutes
• Call centre: unidentified.

Unidentified.

New appointment for the Knowledge test, Yard test or Road test.

General rules for all the tests

• The customer must choose an appointment from the list of available appointments.
• When cancelling an appointment, the customer must pay the new appointment fees and cannot get a refund for any previously paid fees.
• The customer can change the appointment of the final road test 24 hours prior to the test date in case he wanted to postpone the appointment, and at any time if he wants to prepone the test date provided that there’s an available appointment and the customer pays the fees.

Yard test, in addition to the above general rules

• The customer must complete all training requirements and finish the institute evaluation test.

Road test, in addition to the above general rules

• If the prerequisites were not completed or the payments not settled, the system reschedules the appointment up to 2 times with no additional charges, 24 hours before the scheduled appointment date.
• After the third attempt, the appointment is cancelled and the customer has to settle the fees in addition to the fees of booking a new appointment.
• The customer can change the Road test appointment only through the Call Centre, the smart app or Mahboub Chatbot .