Through Website
- The customer accesses his personal profile on the website using his valid Emirates ID.
- The system verifies the customer’s identity by sending an OTP to his registered phone number.
- The customer cancels the data of the previously booked test (Knowledge, Yard, Road, or Evaluation).
- The customer books a new appointment.
- The customer settles the required fees if the newly booked appointment entails additional fees.
- The customer receives an SMS and email with the scheduled appointment date.
Through Smart Application (Road test)
- The customer adds the learning permit application number and the date of birth.
- The customer selects an appointment from the availability list.
- The customer settles the fees by credit card.
Through the Driving Institutes
- The customer submits the learning permit application number.
- The customer selects an appointment from the availability list.
- The customer settles the fees.
- An electronic copy of the receipt is sent to the e-mail registered in the system, and a text message is sent to the registered phone number with a link to download a copy of the transaction receipt.
Through the Smart Screen (Road test only)
- The customer enters the Emirates ID number or the learning permit application number.
- The customer selects an appointment from the availability list.
- The customer settles the fees.
Through Mahboub Chatbot (Road test only)
- The customer inquires about the service through a conversation with Mahboub, for example: Changing a Driving Test Appointment.
- Mahboub displays the requirements for applying to the service and the fees.
- Mahboub checks if the customer wants to complete the process of changing a Road test appointment.
- The customer approves and is required to enter the traffic file number and the year of birth in the following format (19xx).
- The appointment that was previously booked is displayed to confirm and continue for changing the date of the Road test.
- The customer selects the Road test appointment date and time that suit him from the availability list.
- The system verifies the identity of the customer by sending a text message with a code to the mobile number registered in the system.
- The customer settles the fees by credit card.
- The customer receives the reference number of the transaction.