Press Releases
20 Mar 2018
Customers Council holds special session in celebration of Happiness Day
The Customers Council of the Roads and Transport Authority (RTA) has held a session under the theme: The Happiness Council, marking the Happiness Day. The event was attended by members and of the Council as well as invited clients among the most frequent suggestion & inquiry-making customers.
At the start of the gathering, Mohammed Obaid Al Mulla, Chairman of Customers Council, welcomed attendees and praised their efforts in improving the calibre of services provided by the RTA. The meeting screened the views, suggestions and comments of customers and listed them for further discussion and study by the concerned bodies in order to come up with appropriate solutions. The overall objective of this exercise is to enhance customers happiness and the satisfaction rating with RTA services.
Al Mulla urged the public to benefit from the smart and e-services of the RTA in the field of public transport, licensing, parking, NOCs, smart hourly rental of vehicles, Wojhati, taxi booking and other services provided by the RTA. The objective of such services is to ensure people happiness and coherence with customers and boost happiness and positivity in the business environment.
The session included a visual presentation about RTA services provided at Customers Happiness Centers, the rating of such services, and the communication channels. It also examined the local, regional and global awards obtained by the Customers Service Department. Discussions also touched on several topics of concern to customers and the means of making them happy.
Participants in the session expressed their happiness for sharing ideas and suggestions with members of the Council. They considered this initiative as a partnership with the RTA and the public towards broadening and improving the services provided by the RTA for the happiness and satisfaction of clients.