Mar 12 2020
Automating parking services for senior citizens, people of determination
Roads and Transport Authority (RTA) has fully automated several public parking services relating to senior citizens and people of determination and started offering them online via (www.rta.ae) as of March 2020. The step is part of RTA’s continuous endeavours to deliver best-in-class services to beneficiaries in line with the transformation to smart services. The move is in line with the directives of our leadership to cut on the number of visits to customer happiness centres.
“The free parking services currently provided via RTA website include: issuance/renewal of parking permits for senior citizens, issuance/renewal of parking permits for people determination (temporary/permanent), issuance/renewal of parking permits for people of determination (tourist), issuance/renewal of parking permits for rehabilitation centres of people of determination, and issuance/renewal of parking permits for special medical cases,” explained Eng. Maitha bin Adai, CEO of Traffic and Roads Agency, RTA.
“Priority is given to automating the services to people of determination and senior citizens to streamline procedures and make services more accessible. It benefits all segments of people of determinations, be them, residents, visitors or tourists, thanks to the smart service on offer that do not require visiting customers happiness centres,” she noted.
“Any first-degree relative of senior citizens can apply on behalf of the applicant online. Obtaining the permit has been made easier, with an option of making a print-out copy or issuing a smart permit.
“RTA is always seeking to improve the parking services and transform them fully (100%) to electronic and smart channels before the end of the first quarter of this year. Such a drive is in line with the directives of our government under the leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai,” concluded bin Adai.