Press Releases
03 Sep 2020
Automating all employee administrative services, deploys virtual assistant
(The automation covers 152 services, 132 pre-programmed responses)
Dubai’s Roads and Transport Authority (RTA) has fully automated all administrative services to employees comprising of 152 main services and 127 subsidiary services. It also used the artificial intelligence technology in launching a virtual assistant to respond to the needs and inquiries of employees. Such a step, which is part of RTA’s Digitisation Plan, contributes to Dubai Paperless Strategy 2021 and supports the efforts of fighting Covid-19.
“RTA has accomplished the automation of the entire administrative services to employees which include 152 main services and 127 subsidiary services. The automated system has processed 23,873 requests from inception in 2018 till the second quarter of 2020. The system is available on RTA’s Intranet internal page and MyRTA app as well,” said Nabeel Al Ali, Director of Administrative Services, Corporate Administrative Support Services Sector, RTA.
“RTA has also benefited from the artificial intelligence technology in launching a virtual assistant to respond to employee inquiries in both Arabic and English languages. It helps with 73 information services relating to administrative services or procedures of fighting the Coronavirus. The assistant has 132 programmed answers to potential questions from employees in various fields,” he explained.
“RTA is always keen on backing up its technological infrastructure to limit the use of paper transactions in support of the Dubai Government Paperless Strategy. The technology will also support the continuity of business during emergencies, such as the circumstances witnessed during the outbreak of Covid-19,” added Al Ali.