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Press Releases

31 Dec 2019

109th Customers Council reviews proposals for improving public bus service


an image of mohammed obaid al mulla

The 109th session of Customers Council, Roads and Transport Authority (RTA), was devoted to studying proposals and feedback of public bus riders in Dubai. 


Mohammed Obaid Al Mulla, Board Member and Chairman of Customers Council, RTA, opened the session by welcoming attendees and praised the participation and commitment to improving public transport services in the Emirate.  He focused on public bus services, as they are the backbone of mass transport in city and intercity service and connecting with neighbouring countries. He renewed RTA’s commitment to promoting public awareness about the culture of public transport as it contributes directly to reducing carbon footprint and conserving the environment. 


Attendees of the session, which took place at Rashidiya Bus Station, included Adel Shakri, Director of Planning and Business Development at Public Transport Agency as well as Abdullah Shehab, Manager of Intercity Bus. Attendees also included representatives of the concerned departments: Automated Fare Collection Department, Bus Department, Transportation Systems Department, and Transport Activities Monitoring Department. 


A visual presentation was made about public bus service through reviewing the evolution of public transport in Dubai, bus routes, metro link service, intercity service, main stations and future stations in 2020. It also touched on the public bus fleet, 2019 bus ridership, nol usage, locations of ticket vending machines, smart apps and online bus services. 


The session recommended Transportation Systems Departmnet to consider increasing the number of TVM (for recharging prepaid nol cards) at the International City, and the parking space of Mirdif City Centre and the Dragon Mart area. 


The session also recommended considering increasing the number of air-conditioned bus shelters to meet the needs and expectations of customers, consider increasing the number of buses or reducing the service frequency on some routes, and increasing the number of bus stops. It also recommended opening new bus routes in Dubai, study the opening and feasibility of a new bus route between Dubai and Yas Island, Abu Dhabi in view of the immense attraction of this tourist destination. 


The session also recommended the Transport Activities Monitoring Department to tighten up the monitoring and intensify the regular inspection campaigns on all public bus routes to curb fare-avoidance cases. 
 

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