Press Releases
May 22 2015
RTA’s Customers Council discusses services to business sector
To this effect the 56th session of RTA’s Customers Council was convened with representatives of private businesses in the Emirate of Dubai to discuss a number of issues of common concern. At the top of these topics was the e-services relating to the e-Wallet used for paying fees against services provided by various agencies and sectors of the RTA.
The Council discussed a number of issues of common concern such as the e-Wallet, Suppliers online system (EPQ) and other vital topics related to RTA’s services to the business sector in Dubai.
Mohammed Obaid Al Mulla, Member of RTA’s Board of Executive Directors and Chairperson of Customers Council, said: “The RTA is always keen on adopting the highest global standards in offering services to the public amongst users of mass transit means, customers and the business community including car rental companies, commercial transport firms, school transport companies, hospitals and other service providers using RTA’s services.
“The RTA is committed to deliver best-in-class services to keep up with the ongoing development seen by the UAE in general and Dubai in particular at all levels and sectors.
“The RTA always seeks to support the efforts of the Dubai Smart Government by offering 5-star services around-the-clock. It also seeks to bolster the profile of Dubai as a cosmopolitan city offering decent living, investment prospects and a competitive environment for practicing a variety of businesses,” added Al Mulla.
Al Mulla heeded to a number of suggestions and comments about broadening and uplifting the scope of the e-Wallet, adding that the RTA would study views and proposals of the public to apply the most feasible ones and would go further to honour initiators of such proposals & constructive ideas, and maintain effective communication with them.
Marking the event, Al Mulla urged all entities to benefit from the galaxy of services provided by the RTA to the public, including citizens and residents, considering the huge benefits and features characterizing these services. Such benefits include the quick & transparent processing of services using any computer or smart phone, thus saving the time and expenses incurred as a result of driving, besides avoiding the hassles of visiting service centers and searching for parking permits along with other associated difficulties.
The meeting included a visual presentation highlighting the services of Contracts and Procurement Department and the e-Wallet services; an initiative launched last year with the aim of enabling businesses to pay licensing fees following the completion of simple electronic procedures relating to the opening of accounts in the e-Wallet through RTA’s website or NOL’s portal (www.nol.ae).
Wrapping up the gathering, representatives of businesses in attendance commended the chairperson and members of RTA’s Customers Council for holding these gatherings; which play a vital role in assessing individual or corporate services rendered to the public. They also praised the spirit of tackling complaints and suggestions provided in an objective, transparent and accurate manner. They maintained that such steps would prop up the existing partnership between the RTA and the business sector covering a variety of fields in the Emirate of Dubai.
