Press Releases
Mar 22 2015
RTA clinches Silver Award of Stevie International Customers Service Awards
Hundreds of international entities vie for top accolades of these awards which are presented to the best organizations & individuals in a variety of business fields in more than 60 countries. A judges panel comprising 150 of top executives, business leaders and innovators officiate the awards.
Ahmed Mahboob, Director of RTA Customer Service, was delighted with the award, which is one of the top international honours aimed to recognize entities that make outstanding customers service achievements. “The RTA had engaged in a fierce competition with a host of reputed international entities like the DHL Express Courier Service, and DELTA Airlines, to scoop the Silver Award in the field of Customers Service. The RTA attaches special attention to raising customers’ satisfaction; which is enshrined in its third Strategic Goal (Peoples Happiness). Signing-off of complaints last year touched about 90%; which is indicative of the effective management of customer complaints as a result of adopting the best practices to minimize transport-related complaints such as booking & receiving taxi service requests (Hala Taxi) by phone, and other services,” explained Mahboob.
“The RTA always endeavours to roll out improvement initiatives to meet and even exceed customer aspirations. We recognize that peoples’ transit needs are increasingly changing and getting more diversified; which warrants initiating new tools for achieving their satisfaction and minimizing their complaints. The RTA will not rest on the laurels of obtaining coveted awards documenting its achievements such as the international Stevie Awards, but is developing a future strategy for uplifting performance, especially in serving customers; whom we consider the cornerstone of our business,” said the Director of RTA Customers Service in a concluding remark.
