New communication channel for passenger transport-related services
The Roads and Transport Authority has introduced a new channel for communicating with customers, offering them passenger transport-related services through deluxe vehicles (limos) or taxis as well as services provided to taxi plate holders.
The RTA has therefore transferred services related to passenger transport by deluxe vehicles (limo), taxis in addition to services provided to taxi plate holders from the Monitoring and Franchise Department at the Public Transport Agency to the Commercial Transport Activities Department at the Licensing Agency, and the Planning & Business Development Department at the Public Transport Agency. RTA’s Customers Service Center at Deira Traffic premises, has been designated for offering these services.
The services transferred to Customers Service Center at Deira Traffic premises relating to the Commercial Transport Activities Department at the Licensing Agency. Passenger transport via taxis include: licensing an activity, registering a new vehicle, registering a replacement vehicle, renewing a driver license, issuing a waiver, withdrawing/ adding a partner, registering private vehicles, endorsing an ad on taxis, settling monthly replacement fines, and requesting a letter addressed to the Ministry of Labour. In regards to transporting passengers on deluxe vehicles (limo), the services include activity permit, abolishing an existing company, replacement fine, transporting passengers from and to Dubai Airports, and other Emirates, franchise fees, To Whom It May Concern certificates relating to company details based on the number of vehicles, changing a trading name of an establishment, endorsing the registration of a new deluxe vehicle, and withdrawal of a partner.
Services related to the Planning & Business Development Department at the RTA comprise taxi owners activity which include: procedures of receiving new taxi plates, No Objection Certificate, issuing ownership certificate of a taxi plate, and transferring the monthly income of a taxi plate. Services relating to transporting passengers by taxis include: practicing patients transport activity in non-emergency situations (Ownak), renewing company agreement, releasing auctions for operating taxis (plates + Ownak), monthly report about operational performance indicators, and the monthly franchise fee (taxis). Services relating to transporting passengers on deluxe vehicles (limo) include delay in paying fines, vehicle operational fee, and delay penalty pertinent to contract renewal, issuing replacement of a lost or damaged contract, and endorsing third party contracts.