Quality Policy

Roads & Transport Authority - Quality Policy


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Quality policy

RTA is committed to ensuring the highest standards of quality aligned with its vision, mission and strategic objectives. These standards support the development and management of integrated and sustainable roads and transport systems and the provision of distinguished services to all concerned stakeholders to adopt the following Principles:

Management System
Ensure Efficient and Effective implementation of the Quality Management System in accordance with the ISO 9001: 2015 standard requirements and continually review and improve it in accordance with best practices.

People’s Happiness
Continuously pursue the people’s happiness through pioneering services.

Quality Objectives
Develop appropriate performance objectives and indicators to manage and evaluate the effectiveness of the Quality Management System in coordination with the concerned stakeholders.

Risk-based Thinking
Promote using risk-based analytical thinking for the Quality Management System operations to ensure continuous service delivery.

Resource Management
Ensure effective and efficient management of RTA’s resources, continuously empowering our People and developing their skills and capacity to better perform.

Adherence to Laws and Legislation
Fully comply with all legislative, legal, regulatory and corporate governance requirements.

Continual Improvement
Keep the latest technologies and creative methods as a catalyst for innovation, development, continual improvement and achievement of leading position. Share our policy with all concerned internal and external stakeholders through different communication channels, and review it periodically to ensure sustainability & continual improvement.


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