Direct Complain
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1
I go to the service center to apply for a service
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2
I encounter a problem whilst there
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3
I notice that the service center manager has an open door policy
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4
I meet with the manager to explain my problem
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5
The manager takes the necessary actions to resolve my problem
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6
The manger makes sure the problem has been solved and I obtained the service
Contact Center
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1
I go to the service center to apply for a service
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2
I encounter a problem whilst there
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3
I call the Call center at 8009090
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4
I explain my problem to them
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5
The Call center agent informs me it takes 7 working days to handle the complaint
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6
The complaint is handled with 7 working days
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7
I receive a call from the agent to inform me about the action taken
VIA Email
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1
While using one of the RTA online services, I encounter a problem
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2
I navigated through the website
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3
I find the support email ask@rta.ae
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4
I send my complain via email
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5
I received the reply within 3 working days, and my problem is solved
VIA Social Media
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1
While using one of the RTA services, I encounter a problem
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2
I navigated towards the contact page
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3
I find RTA's social networks icons
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4
I send my complain via one of their social platforms
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5
One of the SM agents contacts me shortly and had a satisfactory discussion
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6
my problem gets solved in 3 working days