Roads & Transport Authority - Complaint handling

1

I go to the service center to apply for a service

2

I encounter a problem whilst in the service center

3

I notice that the service center manager has an open door policy

4

I meet with the service center manager I explain my problem

5

The service center manager takes the necessary actions to resolve my problem

6

The service center manger makes sure the problem has been solved and that I have obtained the service

1

I go to the service center to apply for a service

2

I encounter a problem whilst in the service center

3

I call the contact center at 8009090

4

I explain my problem to the contact center

5

The contact center agent informs me that the complaint will be handled within 7 working days

6

The complaint is handled with 7 working days

7

I receive a call from the agent to inform me about the action taken regarding my complaint

1

While I was using one of the RTA online services, I Encounter a problem

2

I navigated through the website

3

Then, , I noticed about ask@rta.ae

4

I sent my complain via email

5

I received the reply within 3 working days, and my problem is solved now

1

While I was using one of the RTA services, I Encounter a problem

2

I navigated towards the contact page

3

Then, I noticed RTA's social networks

4

I sent them my complain via one of their social media platforms

5

One of RTA social media customer services agents contact me shortly, we had a satisfied discussion

6

I received the final solution within 3 working days, and my problem is solved now