Roads & Transport Authority - Complaint handling

1

I go to the service center to apply for a service

2

I encounter a problem whilst there

3

I notice that the service center manager has an open door policy

4

I meet with the manager to explain my problem

5

The manager takes the necessary actions to resolve my problem

6

The manger makes sure the problem has been solved and I obtained the service

1

I go to the service center to apply for a service

2

I encounter a problem whilst there

3

I call the Call center at 8009090

4

I explain my problem to them

5

The Call center agent informs me it takes 7 working days to handle the complaint

6

The complaint is handled with 7 working days

7

I receive a call from the agent to inform me about the action taken

1

While using one of the RTA online services, I encounter a problem

2

I navigated through the website

3

I find the support email ask@rta.ae

4

I send my complain via email

5

I received the reply within 3 working days, and my problem is solved

1

While using one of the RTA services, I encounter a problem

2

I navigated towards the contact page

3

I find RTA's social networks icons

4

I send my complain via one of their social platforms

5

One of the SM agents contacts me shortly and had a satisfactory discussion

6

my problem gets solved in 3 working days