Activities
Celebrating our customers
The Customer Service Center Team chooses a local or international occasion and randomly selects a number from the Queuing System to be honored on that day. This falls within our continuous effort to build bridges of trust and communication with our customers, close the gap between the employees and customers, and create celebratory atmospheres breaking the daily work routine.
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Customer FeedBack System (CFS)
Customer Feedback System is a modern and unique system, collecting all the electronic feedback data submitted by the customers at the Main Service Centre.
We also honour every month the top users of this service in an effort to encourage feedback to assess and improve our services accordingly, and maintain good communication with our customers.
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Complaints
We receive notifications and complaints through our various offline and online channels. Through our state-of-the-art CRM system, we are able to track complaints progress from their initiation until their resolution, and address all types of notifications and complaints in a timely accurate manner following strict performance KPIs to ensure the utmost customer satisfaction.
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Ideas and Suggestions
We want you to help us move to the next level, and welcome all your creative ideas and suggestions to improve our services ….
Submit your suggestion online, or call 8009090. We also welcome your ideas via fax, email and all our other communication channels. Make sure your ideas are new, creative, innovative, and will help in one of the below areas:
- Best Utilization of Resources
- Improve Major Processes
- Environmental sustainability
- Affects RTA Image
- Improves Safety
- Improves work quality
Submit your feasibility study or plan along with the suggestion for a better chance to win one of our awards based on the below criteria:
| Award Category | Priority Ranking | Financial Outcome | Reward |
| Feasible Suggestions with Financial Outcomes | First | AED 1,000,000+ | 5% of income generated (not to exceed AED 50,000) |
| Second | AED 750,000-999,999 | 5% of income generated (not to exceed AED 40,000) | |
| Third | AED 500,000-749,999 | 5% of income generated (not to exceed AED 30,000 | |
| Fourth | AED 250,000 – 499,999 | 5% of income generated (not to exceed AED 20,000 | |
| Fifth | AED 100,000 – 249,999 | 5% of income generated (not to exceed AED 10,000 | |
| Sixth | AED 99,999 or Less | 5% of income generated (not to exceed AED 5,000 | |
| Feasible Suggestions with Financial Outcomes | First | 90 to 100 Points | AED 15,000 |
| Second | 70 to 89 Points | AED 10,000 | |
| Third | 50 to 69 Points | AED 8,000 | |
| Fourth | 30 to 49 Points | AED 6,000 | |
| Fifth | 10 to 29 Points | AED 2,500 |
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