Security and Privacy Policies

Roads & Transport Authority - Security and Privacy Policies


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Security and Privacy Policies

Roads and Transport Authority is committed to meeting the customer satisfaction and promote secure modes of transaction of business with its customers. The obligation to protect the privacy rights of all our customers, who are visiting our websites, is of utmost importance to RTA.

Data Collection and Data Usage

RTA Security & Privacy policy deals with RTA’s guidelines related to information collection & usage of your personal information. RTA uses its Website to:

• Collect personal information for the purpose of responding to a user's request or input, or to complete an online transaction. If a user chooses to provide RTA  with personal information, such as sending an e-mail to an RTA  employee or by filling out and submitting an online form located on RTA’s Website , RTA  may use that information to respond to the user's message and to assist in obtaining information the user may have requested. RTA will not share e-mail addresses submitted by a user through RTA’s website.

• Provide electronic transaction capabilities, should a user provide any personal information and/or payment information while using RTA’s Website. Such information may be collected, processed and disclosed to external Dubai Government Departments to complete an online transaction and for record-keeping for such activities as billing, permits, licenses and other business-related purposes.

• Collection of usage statistics for site management, such as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance issues. The information does not identify you personally. The following information about your visit is collected:

o The Internet domain and/or IP address from which you access the RTA’s Website

o The type of browser and operating system used to access RTA’s Website

o The date and time of the visit

o The pages visited

Transaction Security: RTA has secure mechanisms to protect the information provided to it by its customers. RTA uses state of the art encryption techniques to protect all the information identified as sensitive, or any other data that is required to be secured to meet Dubai’s federal or local government regulations.

Safe transfer of information: This website undertakes to provide sufficient protection for the information you provide to us. We employ electronic, material and legal protection measures to maintain your confidential information. Additionally we encrypt information classified as sensitive or data that have to be kept confidential according to statutory requirements.

Protection of personal information: Your personal information is only available to the RTA employees on a need to know basis. It will not be available for public inspection without your consent. Also, no site user information will be shared, sold, or transferred to any third party without your prior consent. Access to such information is only given to those qualified professionals who provide RTA online services consistent with your interactions with our site.

There are several places throughout the RTA website that may link to other web sites that do not operate under RTA privacy practices. We encourage visitors to review each site's privacy policy before disclosing any personally identifiable information.

Right to review, amend or correct personal details:  Any user supplying us with his /her personal details is entitled to review, or amend those personal details at any time.

Other websites and Applications: The privacy policy applies only to the website of the RTA. In the event of shifting to another website through the link provided at the RTA website, you should read the privacy policy of that website so as to be aware of the applicable practices.  RTA will therefore not accept responsibility or liability for any harm or loss incurred as a result of surfing that website.



Accessibility information

Our portal is fully compliant with WCAG 2.0 Levels (A-, A+, A++) through the following:

1- Our website is best viewed by the following internet browsers:


Internet Explorer Versions 9+, Mozilla FireFox, Google Chrome, Safari 5+ .

2- Accessibility Information for people with disabilities

•             Increase and Decrease font feature on the header of the portal

•             Visual disabilities: blindness, low vision or loss of visual acuity

•             Color Blind option available for the whole website

•             Auditory disabilities: Some levels of hearing loss or complete deafness

•             Cognitive disabilities: speech dysfunction, language or learning impairments

•             Physical disabilities: impaired mobility or loss of fine motor control

3- Smart Devices information

Our portal is also available on smart devices to work automatically such as smart phones and tablets.

You can also download our smart phone applications from the link provided here: Click Here

•             Smart Drive

•             Journey Planner “Wojhati”

•             Smart Salik

•             Smart Taxi

•             Public Transport

•             Driver and Vehicles

•             Smart Parking

•             RTA Dubai

•             Sharekni

•             Corporate Services



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