RTA is committed to achieve the highest quality levels in its’ services/products and continually improve it to achieve RTA vision “safe and Smooth Transport for all” through the following:
Management System: Commitment to continually improve RTA products& services in compliance with the requirement of QMS ISO 9001:2008 & Dubai Government Excellence Program (DGEP) to ensure its effectiveness within the frame work of the Quality Objectives.
Customer Requirements: Measure the customer perceptions of RTA products & services that are delivered through different channels with all appropriate facilities to exceed their requirements & to enhance their satisfaction level on continual basis.
Technical Specifications: Adopting the best applicable technical specifications for designing the services/ products& incorporating these requirements in all processes, tenders &contracts
Resources & Infrastructure: Determining, effectively using and enhancing the different technologies, buildings & facilities to deliver the best services/ products to achieve customer satisfaction.
Determining, maintaining, and enhancing its staff competence via appropriate motivation, education and training, and to foster a work environment that attracts and inspires excellence in employees.