RTA’s Obtained Awards
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RTA
RTA wins the Hall of Fame Award for its Balanced Scorecard
21/01/2014
The RTA in Dubai was awarded the Hall of Fame 2013 Award organized by the Palladium Group, Inc. USA for its remarkable strategic
RTA scoops coveted international award for minimizing public buses accidents
05/11/2013
The Public Transport Agency, Roads and Transport Authority (RTA), has recently obtained the Silver Award from The Royal Society for the Prevention of Accidents in the UK in recognition of the positive results achieved by the Agency in curbing traffic accidents involving public buses in 2012; which has significantly contributed to reducing fatalities and injuries resulting from such accidents.
RTA and Salik Call Centres Win Awards
09/10/2012
Awarded by INSIGHTS Middle East in the category of governmental medium-sized centres.
The Dubai Roads and Transport Authority (RTA) and Salik call centres have won INSIGHTS Middle East’s award in the category of governmental medium-sized centres.
The awards were received by Mattar Al Tayer, Chairman of the Board and Executive Director of the Dubai RTA, during a meeting with Dominick Keenaghan, President of INSIGHTS.2014 Awards
- Dubai Government Excellence Program 2013
- ISO certification in Energy Management system
- Hamdan Bin Mohammed Awards for Smart Government - The best website
- DGEP – Creative Idea – Smart Trips
- DGEP – Unsung Soldier Category – Abdul Haleem Mano
- DGEP – Distinguished Team – Team 11
- DGEP – Distinguished Administrative Initiative – Labeh
- DGEP – Distinguished Partnership Government Project – Dubai Hands
- DGEP – Creative Employee – Khalifa Humaid Bin Thiban
- DGEP – Innovative Organization
- DGEP – Best Customer Satisfaction – 95%
2013 Awards
- Sheikh Mohammed Bin Rashid Al Maktoum Patrons Of The Arts Awards (RTA Got Talents, Read More, commemorative plaque 2013 initiative).
- Network Middle East Innovation Awards - Best Security Implementation Project of The Year
- Excellence in GIS Implementation (EGI) -RTA revamps Enterprise GIS System to serve Dubai Transportation Plans
- Smart Cards Middle East / Best Prepaid card
- Special Achievement in GIS (SAG) Award
- Insights Middle East Call Center Awards 2013 - Best Government Call Center (Lifestyle) 2013
- Insights Middle East Call Center Awards 2013 - Best Employee Retention and Motivation Program 2013
- Superbrand Status Awards
- Service Olympian Award (Customer Service Contact Centre)
- Palladium Hall of Fame
- Customer Service Week (STAR Awards) Call Centre Teamwork
2012 Awards
- UITP- 3rd MENA Congress Awards- Public Engagement
- Middle East 3rd and 4th Line Leaders Excellence Awards
- Middle East 3rd and 4th Line Leaders Excellence Awards
- First UAE Ideas Conference & Award 2012 in Promoting the Arabic Language
- The Dubai Government Excellence Programme - specialised occupations
- The Dubai Government Excellence Programme - work team Crisis management
- The Dubai Government Excellence Programme - Unknown Solider
- The Dubai Government Excellence Programme - the creative employee
- Network World Middle East- NWME Awards 2012 by CPI Publishing- Network security project of the year
- Smart Cards Middle East / Best Prepaid Card (Nol Card)
- Dubai Quality Group - Best Practices of Improvement & Innovation Management. (Silver trophy)
- Superbrand Status Awards
- MENA crystal awards
- Middle East call centers award
- First UAE Ideas Conference & Award 2012 in Social Media
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Licensing Agency
Licensing Agency Awards
2014 Awards:
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(Globally Pioneers in renewing drivers licenses through innovative channels Smart Mobile Apps, Call Center, Eye Testing Centers) (Certificates provided by CEICA AND CITA)
- Globally Pioneers in renewing vehicles licenses through Smart Mobile Apps. (Certificates provided by CEICA AND CITA)
- Regional Pioneers in uploading driver health fitness results from trusted hospitals to our system (Certificates provided by CEICA AND CITA)
- Regional Pioneers in uploading Eye Testing Results from trusted Eye testing centers to our system (Certificates provided by CEICA AND CITA)
- Globally Pioneers in renewing vehicles registration through innovative channels (Smart Mobile Apps, Call Center, Insurance Companies. (Certificates provided by CEICA AND CITA)
- Regional Pioneers in uploading Vehicles Insurance Certificates from trusted insurance companies to our system (Certificates provided by CEICA AND CITA)
- Shaikh Khalifa Excellence Award - Gold Category
- Gulf Traffic Award - ROAD USER EDUCATION AWARD- Unified Curriculum for Learner Driver Training and Testing for Light Vehicles in Dubai
- Dubai Quality Group
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PTA
Public Transport Agency Awards
2015 Awards:
- MORR - ROSPA Gold Award for Managing Occupational Road Risk
- MORR - ROSPA Gold Award for Occupational Health and Safety Gold Award
2014 Awards:
- Ideas Arabia International Conference - environment category - green buses
- Ideas Arabia International Conference - health and safety category - AIDA 50
- Ideas Arabia International Conference - finance category - SIPTA
- Insights Middle East - Best Call Center Awards. "Dispatch Call Center - best industry call center in manpower supply"
2013 Awards:
- Managing Occupational Road Risk (MORR) - ROSPA Silver Award
- Insights Middle East Call Center Awards 2013 - INSIGHTS FLAGS Pioneer
2011 Awards:
- 2nd Middle East Business Leaders Awards and Summit (MEBL)
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TRA
Traffic and Roads Agency Awards
2014 Awards
- Gulf Traffic safety Award 2013
- Middle East Economic Digest (MEED) Quality Awards for Projects 2014 via Parsons
- IBTTA Toll Excellence Award - Technology category- USA
- IRF GLOBAL ROADS ACHIEVEMENT AWARDS GRAA 2014
- Middle East Call Centre Awards - INSIGHTS - Best Government Call Centre (Enforcement) - RTA SALIK
- Middle East Call Centre Awards - INSIGHTS - Best Escalation Management Process - RTA SALIK
- Gulf Traffic Award - ITS Project AWARD- RTA Smart Drive App
2012 Awards
- Hamdan Bin Rashid AL Maktoum Award for Distinguished Academic Performance – Academic education support/corporates category 2012
- Prince Michael International Road Safety Award
- Customer Service Week (STAR Awards) mParking
- Middle East call centers award
2011 Awards
- Insights Middle East Contact Centre Awards - Salik
2010 Awards
- Middle East Municipalities and Towns Development
2009 Awards
- The Gulf Traffic Award
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Rail Agency
Rail Agency Awards
2014 Awards
- American Business Awards - Company / Organization Awards Categories - People Choice Stevie Awards - UK
- 10th Annual MENA Rail & Metro Summit - Achievement Award to the RTA for the developing the region’s most robust urban transport system
- Arab Conference for tunnels Award - "Tunnels sustainability management"
2013 Awards
- UITP Grow with Public Transport MENA Regional Awards - Business Model Innovation Category
2012 Awards
- Terrapin (ME awards 2012) Rail Project of the Year (Red & green Lines)
- Terrapin (ME awards 2012) Rail Visionary of the Year
- Terrapin (ME awards 2012) Special Merit Award for Commitment to Environment
- Guinness Record (Red and Green line)
- LivCom ( Dubai Metro)
- Arab Town Organization Competition
- Dubai International Award for Best Practices
2011 Awards
- Middle East Rail Awards
- Princess Haya award
- MEED Quality Awards 2010
- The Big Project and BGreen Awards 2011 for Dubai Metro Green Line
- Guinness Record (Red Line)
2010 Awards
- Meed Quality Awards for Projects 2010
2009 Awards
- Cityscape Dubai Award
- Excellence & Innovation Award Of Gulf Engineering Union (Dubai Metro Project)
- Middle East Architect Awards, Infrastructure Project for Dubai Metro
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RTA Sectors
RTA Sectors Awards
2014 Awards
Strategy and Corporate Governance •bGreen award - "Most Sustainable Government Department" Corporate Technical Support Services •Network World Middle East Awards 2014 by CPI Media Group (Storage Implementation of the Year) •Network Middle East Innovation Awards 2014 by ITP Publishing Magazine: Storage Project Implementation of the Year •GISEC Security Award - Best Information Security Program Implementation •DQG - 6th Continual Improvement Symposium "Best Practice in Management of organization-wide improvement and innovation" Corporate Administrative Support Sector •International Avaya Users Group Award - Customer Innovation Awards - Sustained Excellence: Roads and Transport Authority, Dubai •Middle East Call Centre Awards - INSIGHTS - Best Career And Skill Paths •Middle East Call Centre Awards - INSIGHTS - Best Call Centre Music Composition •Middle East Call Centre Summit- IQPC - Best Call Center Technology •Stevie Awards - Customer Service Complaints Team of the Year - Silver category
