Roads & Transport Authority - Service Details

• RTA Website

1. The customer logs in to his e-Wallet account.
2. The customer clicks on Cancel e-Wallet Account.
3. The account is cancelled.
4. The refund is initiated through the system as part of the account cancellation process.
5. The Finance Department processes the refund application and notifies the customer of its status.

• Instantly.

Permanent.

• Refunding the remaining balance
• Cancelling the account.
  

• The customer must follow up with the Finance Department to receive the cheque and refund the remaining balance.
  
• Once the refund application is submitted, the customer is contacted to send the required documents by email to the processing officer.
• The customer is notified by email of the approval or rejection.