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| RTA Launches Online Vehicle Registration and Driving License Renewal Services |
| 01/06/2009 |
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Licensing Agency at Roads & Transport Authority (RTA) announced the launch of two e-services for renewal of driving licenses and vehicle registration. The announcement was made in a press conference held by Licensing Agency in its premises at Dubai Airport Free Zone.
It was confirmed by Ahmed Hashim Bahrozyan, CEO of RTA Licensing Agency, that the Agency launched these e-services to facilitate the processing of transactions without having to report physically to the offices of the Agency; thus saving much time and effort, delivering smooth processes, and easing the pressure on Customer Service Centers.
“Introduction of driving licenses and vehicle registration renewal services online is meant to open up new and diverse channels for dealing with clients and help them avail of the range of services rendered by the agency such that the transaction can be electronically processed from any site at home, office or a commercial center. This service is particularly relevant to owners of vehicles with lifetime less than three years, as they are not inspected, but only registered; thereby raising productivity and improving the level of service,” Bahrozyan explained.
He added: “While all sectors of the community will benefit from the introduction of these online services, attention will be directed towards the big businesses to urge them go online so as to alleviate the congestion at the centers and save the time wasted in waiting for extended hours since the online renewal needs only few minutes to process.
“These two services could be used to acquire and seek information relevant to the renewal of vehicle registration, driving license details, driving license renewal, offences and fines payment, and distinguished number plates.
“There are five steps to be taken to process the renewal of driving license online, namely: Taking an eyesight test with any of RTA-approved eye-sight testing partner, providing a passport copy together with a personal photograph to the eyesight testing center, inserting the existing personal file through RTA portal (www.rta.ae) or creating a new one, paying renewal fees and fines (if any) online by using a credit card or e-dirham, and receiving the renewed driving license at the place designated by the client within four working days from receiving the RTA confirmation message.
“Procedures to be followed in renewing the registration card includes opening a new personal file through the RTA website, testing the vehicle at one of the approved vehicle testing centers if the lifetime of the vehicle exceeds four years, submitting vehicle insurance, paying fines & fees online, and receiving the renewed registration card at the place designated by the client within four working days.
Bahrozyan finally commented: “Launching e-services is an integral part of a master development plan covering all services provided by the RTA. The ultimate goal is providing easy access to the service delivered by Licensing Agency to all customers with the highest technological approved standards which illustrates the success of the RTA. It also fits well with the ongoing drive to keep pace with the e-vision adopted by the Government of Dubai to set the structures of e-business environment across the government departments as well as private sector entities”.
In addition to Ahmed Bahrozyan, the press conference was attended by the Director of Vehicle Licensing Dep’t Mohammed Abdul Kareem Nemaat, Director of Driver Licensing Dep’t Ali Al Jasim, and the Director of IT Dep’t at RTA Corporate Support Services Sector Abdullah Al Bastaki.
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