Our Customer: In a day marking one of the local or international events, the Customer Service Center Team honours one of RTA customers through a random selection of a number from the Queuing System. The aim of this event is to promote the interaction between the management of the Main Customer Service Center and valued customers of the RTA. It also enhances the close links between employees & customers through creating mini festive atmosphere to bring about a bit of fun to break the daily work routine.

Customer FeedBack System (CFS): Customer Feedback system is a modern and unique system, gathering the electronic data the clients of Main Customer Service Centre enter, which reflects their satisfaction with the service provided to them. Out of the Centre's keenness to implement the principle of communication with clients' and develop the services of Roads and Transport Authority provided to them by measuring client's satisfaction through this service, the Centre has decided to monthly honour clients using the system most frequently to encourage them give their feedback on the services provided to them.